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Work Background
Boot BarnCustomer Service Sales Associate
Oct. 2022 - May. 2023Canyon Country, CAHired on at Boot Bard for a seasonal role, where I excelled at providing customer-focused, sales-based position providing exceptional service, attention to detail, and a warm and welcoming environment. Maintained extensive knowledge of promotions, exchange guidelines, payment and security policies. - Given manager-only access to POS within one week of hire based on quickly built trust and exceptional customer service skills
Motion picture costumers local 705Project Manager | Costume Supervisor
Jan. 2009Throughout my career within the entertainment industry, I have held a diverse array of multifaceted roles successfully overseeing the end-to-end projects of creating, sourcing, adjusting, maintaining, cleaning and repairing costumes often starting a new project every week. Delegated tasks ensuring expectations were understood. Hired and supervised crews. Developed and tracked budgets, managed vendors, executed schedules. Maintained inventory records and handled a high volume of data entry including gathering and reconciling receipts. Collaborated with other departments to ensure timely completion of projects within budget constraints. - Regularly led complex, seemingly impossible projects to success; seamlessly pivots - Often operated under stressed or limited resources when on location - Developed unparalleled trust with leadership for building and executing successful budgets - Recognized for an exemplary work ethic paired with a positive attitude; regularly requested on other sets/projects - Built a reputation of credibility and responsiveness with an array of vendors - Easily transitioned between new projects and different shows; managed multiple priorities
CoachVisual Merchandising Manager
Jan. 2005 - Dec. 2007At Coach, I was quickly promoted to a higher volume store based on an ability to effectively lead deadline-driven, strategic projects. My primary role, and innate success lay in regularly remerchandising the store to represent corporate requirements while not losing sight of the customer and how to position products for sales success. I was able to manage teams to quickly flip store during overnight hours and trained staff on company aesthetic to execute visual decisions independently. Additionally, I handled receiving and effective backroom operations. My value add included: - Confidently pivoting projects based on merchandise volume aligning corporate vision with store needs - Engaging in ongoing creative problem solving to consistently meet goals - Consistently selling out of product based on visual merchandising success
AnthropologieOperations Manager
Apr. 2004 - Feb. 2007Santa Monica, California, United StatesWhen hired into Anthropologies I was quickly promoted from Manager-in-Training to oversee all loss prevention operations management for a large two-story retail store. This meant managing the Operations Supervisor and Receiving Manager, including performance improvement and goal achievement, all while handling outgoing shipments and incoming products, stock room, and staff training on policies and loss prevention methods. I continuously enforced federal, state, local regulations and company rules. Evaluated team member performance improvement and goal achievement. During my time as the Operations Manager I: - Dramatically reduced internal loss by redesigning the organization and space use of the stock area - Developed, pitched, and implemented new loss prevention policies to successfully address location-specific issues - Improved staff trust and engagement around loss prevention through personable and supportive leadership - Effectively managed costs through successful inventory management - Confidently addressed any concerns with suitable solutions
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