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Work Background
Waldorf Astoria Riviera MayaDirector of Operations
Apr. 2025Cancún, Quintana Roo, Mexico
Mereva Tulum, Alea Tulum & Nerea Tulum - Hotels by NahumaCluster General Manager
Jul. 2018 - Apr. 2025Cancún y alrededores, MéxicoEnabled smooth running of workflow by leading day-to-day operations with keen focus on raising quality standards, optimizing guest satisfaction, and increasing employee engagement, ADR, and occupancy. Direct operations, sales, and marketing of three properties, including 25, 21, and 22 rooms, each with a restaurant, spa, and fitness services. Create new group image, philosophy, and branding under name Nahuma - Warm Hospitality People by collaborating with owner.
El Dorado Royale, El Dorado Casitas Royale, Generations Riviera MayaCluster Director Of Food And Beverage
Jan. 2017 - Feb. 2018Cancún Area, MexicoExecutive in charge of F&B departments for 3 properties with a total of 800 rooms, 14 restaurants, 22 bars and unlimited indoor and outdoor function space. Website: http://www.karismahotels.com - Leading 3 F&B Operations Managers and their respective teams towards successful completion of guest experience, financial, hygiene and working environment objectives.
- Managing F&B credits to insure availability of full offer at all times remaining within budget
- Increase of guest food sales factor from 0.88 to 1.14 usd and beverage from 2.23 to 2.54 usd.
- Successful renewal of hotel & departmental certifications as GPTW, Cristal, Earthcheck.
- Refinement of events displays through innovative ideas, latest trends and available resources.
- Guaranteeing consistency in presentation of physical product in all outlets.
- Selection of FF&E investments to optimize operations resulting in increase of quality delivered.
- Review and supervision of refurbishments projects to guarantee logical layout and equipment.
Indiana Entertainment GroupGroup Director of Operations
Nov. 2015 - Oct. 2016Mexico City Area, MexicoIndependent group of bars and restaurants management and development comprising of 6 outlets;
Whalther Nightclub (1), Gin Gin Speakeasy & Mixology concept bar (2), Roqueta Seafood from Acapulco (2), La Otra Mexican cantina with high end cuisine (1).
Website: http://IEGroup.mx - Corporate executive in charge of operations, supervising all outlet’s managers and chefs.
- Development of service standards per brand, procedures for group, job descriptions, task lists.
- Creation of operation and brand guidelines manual for “Gin Gin” outlets to insure protection of concept in developing franchises and new self-operated units.
- Working on F&B menus with chefs and mixologists to guarantee innovative product.
- Weekly operation meetings with managerial teams to discuss operations issues and financials.
- Implementation of corporate administrative tools, systems and procedures such as travel expense reports, purchase request and order, guest satisfaction and employee engagement surveys.
- P&L analysis and action upon requirements
Hyatt Regency Dar es Salaam, the KilimanjaroExecutive Assistant Manager - F&B
Jun. 2013 - Aug. 2015TanzaniaExecutive assistant manager for the property with additional functions of Deputy GM during his absences. Fully in charge of the F&B operation for this 180 rooms property with 2 restaurants, 1 lounge, 1 rooftop bar, 1 pool bar and a nightclub as well as large banquets operation.
Successfully improved GOP in 2 years from 24.9% (YTD Dec 13) to 38.9% (YTD May 15) through control of expenses and amortizations and insuring a revenue growth year by year.
Hyatt Burny and Hyatt Regency Golden HornEAM - F&B Task Force
Apr. 2013 - May. 2013FranceF&B Task Force for conversion of 4 new Hyatt Properties taken over from Concorde Hotels
- Grand Hyatt Cannes Hotel Martinez
- Hyatt Regency Nice Palais de la Mediterranee
- Hyatt Regency Paris Etoile
- Hotel du Louvre - Paris, a Hyatt hotel
Hyatt Hotels CorporationEAM - F&B Task Force
Apr. 2013 - May. 2013FranceF&B Task Force for conversion of 4 new Hyatt Properties taken over from Concorde Hotels
- Grand Hyatt Cannes Hotel Martinez
- Hyatt Regency Nice Palais de la Mediterranee
- Hyatt Regency Paris Etoile
- Hotel du Louvre - Paris, a Hyatt hotel
Hyatt Burny and Hyatt Regency Golden HornEAM - Food & Beverage
Feb. 2012 - Jun. 2013Vladivostok, RussiaPre opening for 2 Hyatt properties as Executive Assistant Manager in charge of F&B
Transfered to Tanzania due to projects delay
Hotel Polana Serena, Maputo, MozambiqueDirector of Food & Beverage
Nov. 2010 - Jan. 2012Re-Opening The Grand Dame of Africa, Hotel Polana.
InterContinental NairobiDirector of Food & Beverage
Sep. 2009 - Oct. 2010Nairobi, Kenya
Presidente InterContinentalDirector of Food & Beverage
Jul. 2007 - Sep. 2009Cozumel, Mexico220 Rooms, 2 restaurants, 2 bars, indoor and outdoor meeting space.
Member of Leading Hotels of the World
Kura Hulanda ResortsDirector of F&B
Jul. 2005 - Jul. 2007Curacao, Dutch Antilles
InterContinental San JuanAssist. Director of F&B
Jan. 2004 - Feb. 2005San Juan, Puerto Rico
InterContinental San JuanRestaurant manager/ Assistant Director of F&B
Apr. 2000 - Dec. 2003Barcelona, Spain
InterContinental Princesa SofiaRestaurant manager/ Assistant Director of F&B
Apr. 2000 - Dec. 2003Barcelona, Spain
Four Seasons Mexico CityRestaurant Assistant Manager
Jan. 1998 - Mar. 2000Mexico City, Mexico
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