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Work Background
National HighwaysEnterprise Portfolio Management Lead
Oct. 2023Birmingham, England, United KingdomLeading and inspiring the EPMO team to develop the function, process, and tooling for
successful portfolio management. Developing and maintaining a strategic overview of the digital, data & technology
demand projects to enable effective decision making and delivery planning. Oversee the ongoing development and embedment of our demand management
process, working with key stakeholders to support continuous improvement of the
process and its’ dependencies. Reporting to the Digital Services’ Leadership Team and key stakeholders to enable
strategic decision making.
Sainsbury's Digital, Tech and Data (via SCS Contracting)Project Manager
Jul. 2020 - Oct. 2023Coventry Walsgrave Triangle, England, United KingdomWith a focus on project management, I have taken the lead in steering the strategic direction and effective implementation of Sainsburys’ IT tasks and targets within Argos projects, such as IGM&C, Stock Checker, Browser Replacement, Closures, LFCs and SIS. By performing investigative analysis of Argos specific devices (Yuno Tills, Pay@Browse Tablets, Call Forwards, TC52 headsets, Star Printers), I lead fault finding, implementing remedial action plans where appropriate. As the main point of contact for site queries, my role focuses on building relationships with stakeholders to address resource gaps in each store and onboarding the right suppliers to ensure store activities and programme plans are implemented in line with the project roadmaps.
Self EmployedFreelance Retail Design Consultant
Aug. 2018 - Jul. 2020LoughboroughUsing AutoCAD to create impactful, consumer-driven store layouts, I based designs on client requirements and the preferences of the target customer base. By adhering to retail industry standards and merchandising benchmarks, my store layouts met quality standards and client specifications. My responsibility for deliver client projects, I implemented a robust tracking system and matched output to key deliverables, ensuring the client received ongoing communications throughout the project delivery.
Boots UKAssistant Layout Production Manager
Jan. 2016 - Jul. 2018Nottingham, England, United KingdomDelivered layout productions from brief to launch, integrating a range of subject areas including Interventions, Sales Area Extensions & Reductions, Closures, Trials and Seasonal Merchandising. By leading process optimisation, I enforced thorough quality control checks and implemented project tracking, ensuring stakeholders received ongoing communications throughout the project lifecycle. As a leader, I mentored Layout Production Assistants by providing skill development and equipping teams with relevant resources, reviewing performance, encouraging 1-to-1 feedback and inspiring progression.
Boots UKAssistant Merchandising Planning Manager
May. 2014 - Jan. 2016Nottingham, England, United KingdomReporting played an important role as I controlled management reporting by translating factual evidence into tactical recommendations and observational analysis, sharing insights with merchandising teams to build strategies and new initiatives.
Boots UKAssistant Manager - Flagship Store
Apr. 2013 - May. 2014Leicester, England, United KingdomDirected a high-performing store with multiskilled staff, driving performance, crafting sales tactics and leading HR functions to secure customer engagement and implement seamless operations.
Boots UKCustomer Assistant - Flagship Store
Aug. 2005 - Apr. 2013Leicester, England, United KingdomAdopted a range of duties including stock control, visual merchandising, till operation, accounting and execution of cross-departmental sales plans in line with trading standards/store objectives.
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