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Work Background
Drinksology Kirker GreerEducator - Digital Learning - Customer Experience
Feb. 2025 - Oct. 2025Belfast, Northern Ireland, United KingdomAt Drinksology Kirker Greer, I held multiple positions that combined education, customer experience, and digital innovation. As an educator for Spiritly Trade and Pattison & Co, I delivered bespoke wine training and WSET accredited courses, while designing and implementing bespoke digital learning tools that reduced costs and freed up sales resources. An offering unique in Northern Ireland’s drinks industry. In my role as Customer Experience Executive for Spiritly.com, I managed trade and consumer queries with professionalism, resolving complaints and ensuring excellent service. Leveraging my expertise in wines and spirits, I also managed product databases across our own e-commerce site, Tesco Marketplace, and Amazon.
Bibendum WineWine Educator
Jul. 2020 - Jan. 2025London, England, United KingdomAt Bibendum, I progressed from Training Coordinator to Wine Educator, gaining hands on experience in both operational support and customer education. In my coordinator role, I managed all administration for the training team, including student records, calendars, customer enquiries, samples, and budget control, ensuring seamless delivery of wine education across the business. Promoted to Wine Educator, I partnered with the Bibendum sales force to deliver 50–100 training sessions annually across the UK, ranging from bespoke workshops to fully accredited WSET courses. Alongside classroom training, I co-designed and implemented Bibendum’s extensive e-learning catalogue for the hospitality industry, and helped create engaging educational content for social media. I was proud to be part of the wine education team recognised as Trade Educators of the Year 2024 at the IWC reflecting a proven track record in innovation, training excellence, and industry impact.
Bibendum WineTraining Coordinator
Aug. 2018 - Jul. 2022London, United Kingdom
The Reciprocal Wine Trading CompanySales Manager
Aug. 2017 - Jun. 2018Johannesburg Area, South Africa
The Reciprocal Wine Trading CompanyAdministration and Events
Oct. 2013 - Jul. 2017City of Johannesburg, Gauteng, South Africa
SingitaTrainee Wine Sommelier
Jan. 2012 - Jan. 2012Sabi Sands
Durbanville Hills Wine EstateWine Sales and Tasting Room Assistant
Jan. 2011 - Jan. 2011Cape Town
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