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Work Background
Victoria WhitelawFlorist
Nov. 2024Daily set up and closing of store
Applying opening and closing procedures
Flower ordering for Brighton store
Providing first class in store customer service
Phone and online orders
General House Keeping
Conditioning of care of flowers, foliages and potted plants
Creating arrangements for customer orders
Creating Arrangements for instore sale and customer sales
Creating bespoke arrangement for customer orders, instore sale and instore customer requests.
Physio InqSenior Customer Relations Manager
Apr. 2023 - Sep. 2024Management of clinic
Providing outstanding customer service
Opening and closing procedures on the clinic
Proficient in booking system - Cliniko
Invoicing and remittance payments
NDIS, Workcover, TAC and Private invoicing and payments
Attending to in clinic emails and phone calls
Purchasing of sundries and equipment used by physiotherapists
Writing of policies and procedure for new administration staff
Upkeep of plants, clinic and general house keeping
Liaising with local businesses and GP’s
Casey Florist CoFlorist
Sep. 2022 - Apr. 2023Opening and closing of store procedures
Management of store and working alone for 8-10hr shifts
Stocktake and sundry orders
Customer service
Creating premium sized bouquets and box arrangements, along with smaller arrangements
Replenishing arrangements in store
Creating wedding bouquets, wired and foam-based events arrangements
Phone and online orders
General House Keeping
Conditioning of care of flowers, foliages and potted plants
Creating arrangements for customer orders
Creating Arrangements for instore sale and customer sales
All SmilesEvent Specialist
Jun. 2022 - Jun. 2022Bridal consultation and quotation
Detailed written arrangement quotation
Ordering of flowers, foliages and sundries
Onsite instillation set up
Creating bridal and bridal party bouquets
Hand wired boutonnieres and wrist corsages
Ceremony and Reception floral arrangements
Cake flower arrangements
Bevella FloraEvent Specialist
Jun. 2022 - Jun. 2022Bridal consultation and quotation
Detailed written arrangement quotation
Ordering of flowers, foliages and sundries
Onsite instillation set up
Creating bridal and bridal party bouquets
Hand wired boutonnieres and wrist corsages
Ceremony and Reception floral arrangements
Cake flower arrangements
Flower Head EventsFlorist
Nov. 2021 - Mar. 2022Onsite set ups
Creating large- and small-scale ceremony and reception instillations
Creating bridal bouquets and buttonholes
Tables arrangements
Wiring circlets and hair pieces
In house housekeeping
Care and conditioning of flowers & foliages
Employed over the summer to help with the large number of weddings
Bayleaves FloristFlorist
Jun. 2021 - Jul. 2022In store customer service
Taking phone and online orders
General House Keeping
Conditioning of care of flowers, foliages and potted plants
Creating arrangements for customer orders
Creating Arrangements for instore sale and customer sales
Wandin EstateEvent Specialist
May. 2021 - May. 2021Bridal consultation and quotation
Ordering of flowers, foliages and sundries
Onsite instillation set up & pack down
Creating bridal and bridal party flowers
Ceremony and Reception floral arrangements
ABC GroupWorker
Apr. 2020 - Apr. 2020Manual handling and heavy lifting for food products
OHS practises
Casual worker due to Covid-19
Core24 GymsMembership Consultant
Sep. 2019 - Mar. 2020Reception and Administration Duties, including booking clients into for various appointments such as but not limited to; Classes, Personal Training sessions, Membership inquiries, beauty appointments through the GymMaster program Answering customer calls and emails in regards to memberships and any inquiries they may have Selling memberships and giving in depth guided tours of our facilities Opening and closing procedures of the gyms, including wet areas such as the pool and sauna areas, but beauty spa areas Obtained management skills when operating out of the Towerhill gym as it was much smaller than the other gyms, which gave me a chance to experience what management entails Using GymLeads online to contact all potential membership, and also following up with current members Achieving personal and group KPI’S
ECCOSales Assistant
Sep. 2015 - Sep. 2019Using the correct customer services skills to create a personal one on one shopping experience for the client Extra online education about our products so we were able to answer any question a client had, and so we could give a run down on what would be the right fit, style or product for them Obtained knowledge in various types of leather, the tanning process, and procedure of creating exceptional shoes and leather goods Trained in opening and closing procedures, along with stock transfers, stock take, and consolidation Working in a small store with only 3 other girls, we were able to understand and experience what it was like to manage as we would work at least 1 or 2 days by ourselves or without management Learn how to achieve and excel in obtaining our personal KPI’S, along with store KPI’S Visual Merchandising was also a large part of the job, as everything was to be displayed true to the Ecco vision Working with large numbers and at fast pace, especially when it come to our international clients Liaised with local podiatrists as to be able to assist with finding the correct shoe that their client was requiring Trained in gate analysis and correct use of brannock devices Knowledge required to assist in suggesting the correct after care treatments for various types of leather
Victoria Whitelaw Beautiful FlowersFlorist
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