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Fracht Group - SwitzerlandSenior Operations Supervisor
Feb. 2025Jeddah, Makkah, Saudi ArabiaLeading multi-modal freight operations (air/sea/land), I drive strategic initiatives to enhance service quality, regulatory compliance, and customer satisfaction. I collaborate cross-functionally with key stakeholders to optimize end-to-end logistics, implement tech-driven solutions (SAP, Logistaas, Magaya), and deliver value through cost-effective, timely, and compliant cargo movement. I spearhead product innovation for time-critical and DG cargo, ensure alignment with IATA, GACA, MAWANI, and ZATCA standards, and play a key role in vendor negotiations, KPI improvement, and digital transformation.
Business Zone Aviation Co. Operations Supervisor (AOG - Aviation)
Oct. 2024 - Jan. 2025Jeddah, Makkah, Saudi ArabiaSupervise and coordinate the AOG team in response to urgent aircraft maintenance needs. Ensure timely assessment and resolution of AOG situations, minimizing aircraft downtime. Work closely with maintenance, logistics, and parts departments to ensure quick procurement and delivery of required parts and resources. Communicate regularly with flight operations to provide updates and ensure minimal disruption to flight schedules. Lead a team of AOG coordinators and executives, providing guidance, training, and support as needed. Monitor team performance and implement strategies to improve response time and operational efficiency. Manage shift schedules and ensure appropriate coverage to always handle AOG situations. Build and maintain strong relationships with external vendors, service providers, and stakeholders involved in AOG support. Negotiate contracts and ensure that external services meet company standards for quality and timeliness. Continuously assess and refine AOG processes and workflows to improve efficiency and response time. Develop and maintain reports on AOG incidents, response times, and resolutions for management review. Track and analyze trends in AOG events and recommend preventative measures or improvements. Oversee the implementation of best practices to ensure compliance with aviation safety regulations and industry standards. Provide guidance on safety procedures during AOG operations and encourage a culture of safety within the team. Serve as the primary point of contact during critical AOG events, ensuring transparency and effective communication throughout the resolution process.
Business Zone Aviation Co.Operations Specialist (AOG - Aviation)
Oct. 2024Jeddah, Makkah, Saudi ArabiaSupervise and coordinate the AOG team in response to urgent aircraft maintenance needs. Ensure timely assessment and resolution of AOG situations, minimizing aircraft downtime. Work closely with maintenance, logistics, and parts departments to ensure quick procurement and delivery of required parts and resources. Communicate regularly with flight operations to provide updates and ensure minimal disruption to flight schedules. Lead a team of AOG coordinators and executives, providing guidance, training, and support as needed. Monitor team performance and implement strategies to improve response time and operational efficiency. Manage shift schedules and ensure appropriate coverage to always handle AOG situations. Build and maintain strong relationships with external vendors, service providers, and stakeholders involved in AOG support. Negotiate contracts and ensure that external services meet company standards for quality and timeliness. Continuously assess and refine AOG processes and workflows to improve efficiency and response time. Develop and maintain reports on AOG incidents, response times, and resolutions for management review. Track and analyze trends in AOG events and recommend preventative measures or improvements. Oversee the implementation of best practices to ensure compliance with aviation safety regulations and industry standards. Provide guidance on safety procedures during AOG operations and encourage a culture of safety within the team. Serve as the primary point of contact during critical AOG events, ensuring transparency and effective communication throughout the resolution process.
Cara Freight Forwarding & LogisticsOperational Specialist
Feb. 2024 - Sep. 2024Jeddah, Makkah, Saudi Arabia
Cara Freight Forwarding & LogisticsSenior Operations Specialist
Jan. 2023 - Sep. 2024Jeddah, Makkah, Saudi Arabia• Led the end-to-end development and optimization of airfreight services, integrating customer insights and market trends into operational product enhancements.
• Worked closely with sales, compliance, and commercial teams to define service features and process standards, supporting business targets and customer satisfaction.
• Negotiated directly with airlines / shipping lines to create tailored freight solutions, achieving rate targets and value-added service levels.
• Supported the product lifecycle by collecting feedback from clients and front-line teams, incorporating findings into continuous improvement plans.
• Ensured regulatory compliance across all freight services by managing certifications via SABER and aligning with IATA, GACA, and Customs requirements.
• Acted as a liaison between warehouse, sales, and carrier teams to ensure smooth execution and fulfilment of freight commitments.
• Monitored service KPIs (e.g., transit times, rate competitiveness, document accuracy) and initiated tactical changes to improve product performance.
• Introduced enhancements in shipment documentation processes to improve speed, reduce errors, and support automation initiatives.
• Contributed to upselling strategies by identifying customer-specific freight needs and aligning product features to business opportunities.
• Participated in product-related discussions with global service centers and implementation teams to streamline operational launches.
• Supported processes of cross-functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.
Aman TechProduct Manager
Sep. 2022 - Jan. 2024Riyadh, Saudi Arabia
HCL Cargo & LogisticsLogistics Team Lead
Mar. 2021 - Dec. 2022Riyadh, Saudi Arabia• Supervised logistics and order management processes while contributing to freight service enhancements through continuous feedback loops.
• Collaborated with warehouse, shipping, and eCommerce stakeholders to develop scalable freight solutions for B2B and B2C clients.
• Captured user needs and operational pain points to improve freight workflows and refine delivery service features.
• Supported pricing and capacity planning by working with carriers and 3PL partners, aligning logistics capabilities with customer demand.
• Introduced structured training for logistics coordinators and warehouse staff to ensure product and service consistency.
• Optimized shipment handling procedures and document flows, reducing delays and improving customer experience
• Managing GHA accounts for multiple Airlines
• To lead and inspire a high performing and engaged order management team.
• To drive all KPIs through robust actions plans and daily disciplines.
• Ensure efficient daily cargo flow operations in the role's area of responsibility according to the norms of GACA.
• Oversee the activities of shipping, receiving, and warehouse personnel.
• Evaluate employee performance to ensure that the entire team runs efficiently while providing guidance to make team members more effective.
• Set and maintain standards for safety within the warehouse. Such as inspecting facilities and equipment, promptly responding to reports of accidents.
EmiratesCargo Assistant
Nov. 2018 - Mar. 2021Riyadh, Saudi Arabia1) Direct and assist the team of Porters and Equipment Operators as required in cargo handling e.g., build-up and breakdown, acceptance and delivery, and documentation of cargo, courier and mail, in accordance with the requirements of the principals whilst complying with published performance standards.
2) Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards.
3) Inspect, validate against relevant documentation and count goods at every point of delivery, acceptance, breakdown and build-up ensuring that goods conform to relevant criteria and that they are dispatched / stored in accordance with standard work procedures and requirements.
4) Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified and completed within time standards.
5) Liaise with government authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure the smooth movement of all cargo, courier and mail.
6) Ensure at all times that the handling of all special cargo (dangerous goods, live animals, valuable goods etc.) fully complies with the current edition of the IATA manuals and are loaded in accordance with the same.
7) Ensure that safety and security procedures are complied with at all times while handling cargo.
Perform the process of acceptance, delivery, build up and breakdown of cargo consignments. Operate equipment as required (such as tow tractors/pick up/ forklifts etc.) for movement of loads. Manually loading/unloading cargo from the ULDs / Aircraft /trucks as appropriate.
8) Participate in the continuous improvement programs of IATA and implement with thorough understanding and commitment of the Quality Management System under Quality Standards
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