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Work Background
Neptune Retail SolutionsDigital Incentives Customer Success Manager
Feb. 2022RemoteCoordination of Adult Beverage in-store and digital programs/campaigns in regards to advertising execution materials once the client has approved a sales contract
Act as a liaison between clients and internal departments
Generate and manage program timing in accordance with standard timing deadlines
Collect and present internal executional data to the sales teams as part of presentation preparation
Review finance system-generated invoices for accuracy based on non-standard payment terms and contract accuracy Follow up with clients to ensure invoices are received and payments are submitted to the company by the due date
Escalate all past due invoices to Account Directors or client contacts
Proactively schedule calls with the sales team and clients to ensure implementation/materials are in order to maximize the success/program completion. For example, working with the client to kick off program details such as providing artwork specifications, store lists, and timelines of all due dates
ONEHOPE WineCommunity Development Representative
Jun. 2021 - Feb. 2022Cincinnati, Ohio, United StatesFirst touchpoint & introduction to ONEHOPE with Cause Entrepreneur leads
Conducted exploratory conversations while using business acumen
Consulted, educated, and encouraged inbound leads to join ONEHOPE as a Cause Entrepreneur so they could share ONEHOPE’s award-winning wines with friends and family, hold online tastings, and earn an income while giving back to meaningful causes
Embodied and developed the ONEHOPE brand and voice through lead communications
Updated the database with new information every time a customer connection is made
Followed organization standards to maintain high-quality service and guarantee customers receive exceptional service
Boosted sales team morale by encouraging other CDRs and adopting a team mentality
Crowned for SuccessExecutive Vice President
Feb. 2021 - Mar. 2021
Crowned for SuccessVice President of Sales
Aug. 2019 - Feb. 2021
Crowned For SuccessVice President of Sales
Aug. 2019 - Feb. 2021
The Cooler KingSocial Media Manager
Nov. 2017 - Dec. 2019Cincinnati Area, KYSuccessfully created and implemented social media marketing strategy
Implemented email marketing campaigns
Increased 2018 online sales by 200%
Create ads for Craigslist and follow through on resulting sales activity
Responsible for creating and/or boosting Facebook and Craigslist posts and ads to achieve greater penetration and follow through on any resulting sales activity
Review Facebook, Tailwind, and Google Analytics to determine promotion, ad, and post effectiveness
Collaborate with owners, operations, and sales to achieve a cohesive marketing message and brand consistency
Represent the organization at networking and trade show events
Crowned For SuccessExecutive Vice President
Nov. 2017 - Aug. 2019
Vestcom International Inc.Shopper Marketing Account Specialist
Apr. 2017 - Nov. 2017Cincinnati Area, KYResponsible for client-related assigned duties in conjunction with other team members
Worked closely with client service, programming, IT and production teams
Built relationships with process owners across all functional areas within the client and internally
Effectively communicated, planned, organized and coordinated multiple projects in a timely manner
Drove project timelines to completion with internal and external cross functional team members
Elevated concerns and recommended resolutions to management in a timely manner
Measured performance against process requirements, service level agreements and quality goals
Online RewardsSenior Account Manager
Feb. 2012 - Apr. 2016Cincinnati, Ohio AreaManaged employee recognition and sales incentive websites Coordinated projects with IT Development, Sales, and Human Resources Teams
Built and maintained relationships with clients in the US, Great Britain, Ireland, France, and Australia
Gathered and compiled data to create and conduct quarterly business reviews Studied rewards program performance data to identify profitable ones and develop promotional programs for under-performing rewards programs
Managed IT projects and daily activities for client websites and data warehouse management
Ensured the timely and successful delivery of solutions according to customer needs and objectives
Provided technical support to clients, end-users, and client teams
Trained new Client Services team members
TTC The Towing CompanyClient Manager/Co-Owner
Nov. 2010 - Apr. 2017Cincinnati Area, KYIdentified new towing, impound, and repossession business in the Greater Cincinnati area
Grew repossession accounts from 2 to 18 securing an additional $15,000-$20,000 in revenue
Successfully expanded impound accounts by 25% by implementation of referral program
Advantage Sales and MarketingCategory Manager
Jul. 2008 - Nov. 2010Provide analytical and strategic recommendations to Key Account Sales and Planning teams and Kroger teams
Leverage data from Kroger KCMS, dunnhumby Shop, IRI, CPGN, Nielsen, and/or Spectra with the purpose of making recommendations to clients, Kroger, or Business Development Managers
Support National Key Account Teams and Kroger teams by monitoring sales performance Identify trends which may increase sales, decrease losses, improve shelf space
Perform in-depth Post Promotional Analysis to determine promotional effectiveness and efficiency Utilize Apollo space planning software and Kroger data application to manage client distribution and shelf space analysis
Formally present findings and recommendations to National Key Account Teams and Kroger Teams
Cargill Flavor SystemsSales and Marketing Coordinator
Nov. 2006 - Jul. 2008Sales analysis and distribution of reports and summaries to management
Nielsen data analysis for product and strategy development
Assisted with print and web media advertising and product promotion
Utilized statistical and analytical tools to provide information to marketing managers and category directors
Managed multiple projects and timeliness, and provide content for marketing plans
Prepared market segmentations and determined sales potential using internal and external database sources
Developed brochures and sell sheets for Account Managers based on existing and new products
Conducted quarterly customer site visits to foster positive working relationships with development and marketing teams
Proactively conducted competitive and customer analysis to assess possible new business
John Gray AwardsAccount Manager
Oct. 2002 - Sep. 2006
Management Recruiters InternationalOffice Manager
Feb. 2002 - Sep. 2002
Promove The Apartment SourceProduction Coordinator
Jul. 2000 - Jun. 2001
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