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Work Background
Tyro PaymentsSenior Manager Health Strategic Account
Jan. 2025AustraliaAs Senior Manager, Health Strategic Relationships at Tyro Payments, I lead the Health Account Management team, driving strategic engagement with Australia’s largest publicly listed and private health providers. My focus is on enhancing client relationships, streamlining payment capabilities, and improving working capital efficiency. I work closely with key healthcare providers to optimize financial operations and support sustainable business growth. By leveraging innovative payment solutions and process improvements, I help organisations navigate the evolving healthcare landscape while fostering long-term strategic partnerships. I collaborate with internal and external stakeholders to drive efficiency, innovation, and success in the sector.
Tyro PaymentsStrategic Relationship Manager
Jun. 2023 - Oct. 2025Brisbane, Queensland, Australia• Managed strategic relationships with key health customers, driving engagement and satisfaction. • Identified and pursued new business opportunities, contributing to Tyro Health's growth strategy. • Collaborated with cross-functional teams to enhance service offerings, resulting in improved client retention.
Irish Australian Support Association of QueenslandBoard Member
Dec. 2021 - Dec. 2024Australia• Served as Secretary on the Board of IASAQ, overseeing membership and governance initiatives. • Led strategic planning for community engagement and large-scale events, enhancing organizational visibility. • Fostered partnerships with local organizations, resulting in a 30% increase in community participation.
Commonwealth BankSenior Associate Real Estate & Infrastructure IB&M
Mar. 2021 - Apr. 2023AustraliaInstitutional Banking and Markets (IB&M) is responsible for managing the Group’s relationships with major corporate and government clients and institutional investors, and provides a full range of capital raising, transactional and risk management products and services. The division also performs an important internal role for the Group by providing equities, markets, lending and transaction banking execution capabilities to other CBA business units that allows them to capture opportunities with business customers. Client Solutions (CS), leads banking relationship management and the provision of transaction banking, risk management and capital solutions to our clients. The team’s purpose is to provide IB&M clients with solutions across the financing spectrum to support their strategic objectives. Client Solutions operates in six industry eco-systems: Technology Media Health & Education; Banks & Government; Non-Bank Financial Institutions; Industrials Transport & Consumer; Real Estate & Infrastructure; and Natural Resources and Energy; and Transactional Banking;
Commonwealth BankAssociate Director Transaction Banking
Feb. 2017 - Mar. 2021Brisbane, Australia• Managed a diverse portfolio of Transaction Banking clients, enhancing relationships through tailored solutions. • Provided clients with insights on market trends and regulatory changes to optimize their working capital. • Achieved significant cross-sell opportunities, contributing to increased profitability and client retention.
Commonwealth BankAccount Manager - Institutional Banking & Markets
Dec. 2012 - Mar. 2021• Managed a diverse portfolio of institutional clients, delivering tailored transaction banking solutions. • Enhanced cash flow management strategies, resulting in a 20% improvement in client efficiency. • Collaborated with cross-functional teams to innovate payment channels, reducing operational risks by 15%. • Leveraged analytics to provide insights that drove business growth for clients, contributing to a 10% increase in revenue.
Commonwealth BankAccount Manager - Transaction banking
Jan. 2012 - Dec. 2012Brisbane, AustraliaCorporate Banking Solutions delivers dynamic banking solutions to improve our clients businesses and support Australias economic development. Our goals are: To deliver undisputed best solutions through customer centric design
To be recognised as a great place for personal growth and fostering talent
To deliver sustainably superior financial performance and productivity Transaction Banking Solutions provide tailored working capital solutions, including payables, receivables, cash and treasury management and more, that allow our customers to: Innovate and revolutionise the way they can interact with their customers,
Drive cost out of their business,
Mitigate fraud, operational and transition risk, and
Deliver business growth faster with analytics and insights from the largest Australian bank. As transaction banking product specialists, we support the Client Relationship Management team in delivering Total Capital Solutions to institutional customers.
Commonwealth BankClient Services Specialist
Oct. 2010 - Jan. 2012Brisbane, AustraliaEstablish strong client relationships with the Institutional Banking and Corporate clients
Develop close working relationships with the Account Managers in Transaction Banking
Responsible for day to day back office processing, call centre support and billing for IB&M clients
Process Improvement
Total EdenAssistant Manager
Jan. 2010 - Oct. 2010Strathpine & Northern SuburbsManagement and supervision of three sales team members of various ages and experience
Writing and submission of tenders and sales quotations
Organisation of Service department. Internal sales transactions
Management of client base and turnover through client visits, relationship building and monitoring of back end product and service delivery
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