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Work Background
Customer Service Operations Specialist
Self-employedCustomer Service Operations Specialist
Aug. 2025Duncan, British Columbia, Canada• Provides exceptional customer service through effective communication with clients via phone and email. • Conducts thorough research and report writing to support business needs and enhance client satisfaction. • Specialized in copy editing and business writing, ensuring clarity and professionalism in all communications.
Constituency Assistant for Sonia Furstenau, MLA
Legislative Assembly of BCConstituency Assistant for Sonia Furstenau, MLA
Mar. 2018 - Oct. 2024Cowichan Valley Constituency Office, Duncan, BCResearch information on, and contact information for, government programs and services Assist constituents to understand & deal with government policies and decisions Ensure due process for constituents when dealing with the provincial government Liaise with various federal government departments and community organizations Represent Member at events and meetings as required Prepare correspondence for the Member to Ministers of the Crown, Provincial Agencies, Boards and Commissions
Vocational and Disability Management Consultant/Career & Life Skills Coach
Tricia Datené ConsultingVocational and Disability Management Consultant/Career & Life Skills Coach
Sep. 2012 - Dec. 2018Duncan, BCI have successfully assisted hundreds of individuals with disabilities in re-entering the workforce through my role as a Vocational Rehabilitation Consultant. • Developed comprehensive rehabilitation plans addressing a wide range of conditions, including chronic pain and learning disabilities. • Offered services to diverse clients, including insurance companies, law firms, and unions, ensuring accessibility for all. • Enhanced my skills in counseling, case management, and collaboration with various stakeholders in the rehabilitation process.
Occupational Health Advisor
Self-employed- on ContractOccupational Health Advisor
Sep. 2012 - Jan. 2018Duncan, BC
President
Brousseau Ferndale Heritage PropertiesPresident
Jan. 2006 - Apr. 2013Deadman Creek Valley, BCIn my role as President at Brousseau Ferndale Heritage Properties, I managed a family corporation, a 321-acre hay ranch, overseeing both legal and financial aspects of the operation. I chaired meetings, filed annual reports, and negotiated hay leases, ensuring efficient management of the ranch. My responsibilities also included handling correspondence, which was vital for maintaining strong business relationships.
Vocational Rehabilitation Consultant
WorkSafeBCVocational Rehabilitation Consultant
Sep. 1999 - Sep. 2012Kamloops and Victoria, BCIn my role as a Vocational Rehabilitation Consultant at WorkSafeBC, I focused on enhancing client outcomes through tailored rehabilitation plans and comprehensive case management. I served as an advocate during employer negotiations, ensuring clients received necessary workplace accommodations. My commitment to maintaining detailed records allowed for effective tracking of progress and adjustments to optimize success.
Faculty/Sponsored Training Advisor
Camosun CollegeFaculty/Sponsored Training Advisor
Jun. 1994 - May. 1999Victoria, BC• Developed and taught job search courses tailored for government-sponsored students. • Created work placements to enhance students' practical experience and employability. • Authored and published a comprehensive handbook for students with disabilities, promoting inclusivity. • Provided career and life skills counseling, empowering students to achieve their personal and professional goals. 2+ years of experience in proposal writing in an Academic environment.
Coordinator, Vocational Training
Goodwill EnterprisesCoordinator, Vocational Training
Jan. 1992 - Dec. 1993Victoria, BCCoordinated vocational programs for persons with disabilities. Provided individual job and life skills coaching.
Lifeskills Instructor
New Westminster School DistrictLifeskills Instructor
Jan. 1991 - Dec. 1992New Westminster, BCDesigned and taught life-skills curriculum for “high risk” adults on social assistance
Vocational Rehabilitation Counsellor
Riverview HospitalVocational Rehabilitation Counsellor
Jan. 1989 - Dec. 1991Port Coquitlam, BCI successfully managed a diverse caseload of patients with psychiatric disabilities, focusing on their vocational rehabilitation and community reintegration. • Collaborated with a multi-disciplinary team to develop individualized rehabilitation plans. • Conducted comprehensive vocational assessments to identify strengths and opportunities for growth. • Enhanced patients' job and life skills through targeted coaching, leading to successful placements.
Program Manager - Vocational Services
Fraserside Community ServicesProgram Manager - Vocational Services
Jan. 1988 - Dec. 1989New Westminster, BCManaged vocational rehabilitation office of community service organization; supervised 3 paraprofessional and 1 support staff; designed and implemented Mental Health Worker training with Douglas College Community Education; provided career and life skills coaching.
Job Club Leader
Hal Klein & AssociatesJob Club Leader
Jan. 1987 - Jan. 1988Burnaby, BCTaught Azrin Model Job Finding Club and facilitated clients' return to work.
Faculty
Northwest Community CollegeFaculty
Jan. 1986 - Jan. 1987Terrace, BCDesigned curriculum and taught a series of 10-week (full-time) career exploration programs for adults with disabilities

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