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Work Background
GM FinancialCX Business Systems Manager II
Jul. 2019
GM FinancialCustomer Experience Business Product Manager
Jul. 2019 - Jul. 2019
Colonial CompaniesBusiness Analyst
Dec. 2015 - Jul. 2019
Colonial Savings & Loan AssnInvestor Contract Administrator
Jul. 2014 - Jul. 2019
Bank of AmericaAssistant Vice President, Operations Manager
Jun. 2008 - Apr. 2014Dallas/Fort Worth AreaHigh level support for senior leaders; consistently assigned high priority deliverables due to proven ability for completion and ability to multi-task. Operations liaison for legislative changes and system enhancements working closely with project teams and technology support groups. Develop workflows and procedures for statutory requirements. Mentorship of several peers and direct reports which resulted in promotions within and outside the firm.
LIS Survey TechnologiesCAD Assistant
Nov. 2007 - May. 2008Fort Worth, TXResearch and acquisition of all maps, plats and as-builts required for CAD personnel to complete projects. Logging and filing all deed and title work, preliminary and certified plats, alignment sheets, and CAD paperwork into job books that correspond to individual projects with natural gas drilling of the Barnett Shale and generating status reports of each project for the client on a daily basis.
City of Columbia, South CarolinaSenior Zoning Analyst
Feb. 2006 - Sep. 2006Columbia, South Carolina AreaCompiling applications from the public for rezoning and site plan review and preparing them for review by City staff and the Planning Commission, Includes gathering materials for City staff site plan review, converting paper applications into a coherent and concise digital format for Planning Commission members to easily review, preparing all the digital media for the Planning Commission hearing every month, as well as compiling the agendas and packets for each meeting. Assisted customers requesting permits, specific items from the Zoning division and assisted the public with interpretations of the Zoning Ordinance. Assisted the public with the application process for the Board of Zoning Appeals. Responsible for all material presented to City Council for Zoning Public Hearings and generated all GIS ARC maps and materials needed for the Planning Commission, City Council, and the public.
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