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Work Background
Patriot Family InsuranceLife Insurance Broker at Patriot Family Insurance
Mar. 2025Nashua, New Hampshire, United States
NHBlacklabs Delivery LLCChief Operations Officer
Oct. 2020 - Jun. 2025Hooksett, New Hampshire, United States•Joined start up business in its infancy as the first employee hired to assist with growth and development of a DSP (Delivery Service Partner) with Amazon.
•Strong leadership and collaboration skills as shown through developing a team of high-performing, hardworking employees from 10 to 80 maintaining a strong culture of individuals that work for and with each other. •Responsible for recruitment, training, developing, and retaining a team.
•Organized, created, and developed plans for daily operations to promote daily execution of delivery while maintaining the highest level of safety compliance and customer obsession.
•Achieved #1 ranking in the station and #6 Nationally as the youngest DSP, meeting and exceeding Amazon’s metrics of speed, safety and customer satisfaction. •Increased revenue goals by 20% achieving Fantastic Plus ratings increasing price per package.
Radisson Hotel NashuaDirector Of Operations
Apr. 2020 - Apr. 2023Nashua, NH*Work with the GM to manage all sources of revenue relating to the Rooms Department.
*Assists in creating the hotel's annual budget as it relates to the Rooms Division and monitors performance.
*Monitors expenses to ensure costs remain within budget.
*Supervises Rooms Department Heads to include hiring, training, coaching & counseling, motivating, and evaluating performance. *Assists with supervising employees in Rooms, Engineering and Housekeeping as needed.
*Conducts regular employee meetings to keep employees up-to-date on hotel information. *Oversee the room audit program to ensure rooms exceed standards.
*Responds quickly to guests' requests in a professional and friendly manner with the goal of providing *5-star service.
*Follows up to ensure 100% guest satisfaction.
*Create and implement incentive programs for Rooms Department.
*Ensure the hotel is safe and well-maintained at all times.
*Possesses a sense of urgency.
*Acts as Manager-on-Duty.
Radisson Hotel NashuaDirector Of Food And Beverage
Sep. 2015 - Jan. 2019Nashua * Manage and develop Restaurant, Banquet and Kitchen staff of 50 team members.
* Successfully created a new menu and marketing campaign to increase business and attract new customers.
* Increased revenues by 1.3% * Controlled inventory reduced spoilage and reduced labor costs.
* Maintained sanitation codes and laws for Health/Liquor Inspection for restaurants/bars/kitchen. Improved Health Inspection scores from 73% to 94%.
* Improved Brand Standard Scores from Fail to 100% in dining, room service and kitchen.
Sky Meadow Country ClubDirector of Food and Beverage
Jul. 2014 - Sep. 2015Nashua, NH* Manage food and beverage outlets including but not limited to convenience carts, snack bar, bar/lounge areas, restaurant(s), catering and banquet facilities by ensuring that product quality and service standards are met.
* Manage all food and beverage staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed.
* Ensure a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing.
* Control costs of all food and beverage outlets by overseeing all purchasing of food, beverages, supplies and equipment; estimating product and personnel levels; utilizing labor scheduling tool to adjust salary and hourly schedules following demand patterns, budget and local labor laws; maintaining effective inventory and shortage controls; tracking expenses including payroll, supplies and maintenance; generating monthly inventory report, cost of sales report and other reports as requested by management; working with the General Manager to develop an annual food and beverage plan and budget.
* Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events.
* Maintain customer satisfaction and employee productivity by handling customer inquiries, concerns or comments and providing solutions; acquiring feedback from customers and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.
* Adhere to all safety, sanitation, food preparation, food storage and alcohol beverage control policies.
* Acknowledge, greet and thank all members and guests.
Sky Meadow Country ClubSales Manager
Aug. 2013 - Jul. 2014Nashua NH* Solicit, qualify and book all markets for catering events and golf memberships.
* Create event information and manage communication to successfully execute event.
* Maximize revenues by offering upgrades.
* Create and manage Annual Strategic Plan.
* Analyze and study competition to maintain competitiveness.
Radisson Hotel NashuaDirector of Social Events/Catering Manager
Nov. 2010 - Aug. 2013*Responsible for overseeing catering sales specializing in social markets, corporate markets, weddings, bar/bat mitzvahs, non-profit gala and fundraising events. *Pro actively solicited new and existing accounts to exceed revenue goals and engage in regular off site sales calls, create proposals, contracts, floor plans and banquet event orders. *Plan client functions along with on site supervision of their function to ensure their satisfaction and successful execution. *Work with other departments within the hotel to increase interdepartmental communication and provide quality service to clients. *Participate in industry events and sales blitzes to increase Hotel exposure.
*Participate in daily business review meetings, pre/post convention meetings.
*Responsible for Catering Forecast using resources to help make informed decisions and maximize revenue.
*Developed and maintained positive relationships with peers, competitors and brand partners.
Patriot Family InsuranceLife Insurance Broker
Nashua, New Hampshire, United States
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