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Work Background
Marriott International
Front desk associate
Jun. 2025
Canada, Montréal
Welcoming and assisting an international clientele in a hotel with 825+ rooms. Managing arrivals/departures and reservations via Lightspeed. Proactively resolving guest requests and complaints, maintaining a high level of satisfaction. Coordinating with multiple departments (concierge, F&B, housekeeping). Handling payments, billing, and Marriott Bonvoy enrollments. Promoting upgrades and additional services, increasing ancillary revenue.
Prével
Receptionist
Feb. 2024 - Nov. 2024
Canada, Montréal
Managed calls, appointments, and meeting rooms. Administrative follow-up: invoices, inventory, contracts, suppliers. Provided logistical support during events and internal coordination. Problem-solving and customer support
Omni Hotels & Resorts
Receptionist
Jun. 2022 - Jan. 2023
Canada, Montréal
Assisted 150+ guest daily in average. Organized and filled documentation. Coordinated staff activities. Managed multiple phone lines.
Hotel Chez Swann
Receptionist
Jul. 2021 - Sep. 2023
Canada, Montréal
Provided multilingual support to an international clientele. Managed billing and payments. Performed administrative and clerical support. Organized and planned data.
Walmart Canada
Cashier - Associate client experience
Aug. 2019 - Aug. 2020
Canada, Montréal
Processed payments and assisted customers. Packaging, product search and recommendations.
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Administrative & Guest Services Coordinator
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