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Work Background
Marriott InternationalFront desk associate
Jun. 2025Canada, MontréalWelcoming and assisting an international clientele in a hotel with 825+ rooms.
Managing arrivals/departures and reservations via Lightspeed.
Proactively resolving guest requests and complaints, maintaining a high level of satisfaction.
Coordinating with multiple departments (concierge, F&B, housekeeping).
Handling payments, billing, and Marriott Bonvoy enrollments.
Promoting upgrades and additional services, increasing ancillary revenue.
PrévelReceptionist
Feb. 2024 - Nov. 2024Canada, MontréalManaged calls, appointments, and meeting rooms.
Administrative follow-up: invoices, inventory, contracts, suppliers.
Provided logistical support during events and internal coordination.
Problem-solving and customer support
Omni Hotels & ResortsReceptionist
Jun. 2022 - Jan. 2023Canada, MontréalAssisted 150+ guest daily in average.
Organized and filled documentation.
Coordinated staff activities.
Managed multiple phone lines.
Hotel Chez SwannReceptionist
Jul. 2021 - Sep. 2023Canada, MontréalProvided multilingual support to an international clientele.
Managed billing and payments.
Performed administrative and clerical support.
Organized and planned data.
Walmart CanadaCashier - Associate client experience
Aug. 2019 - Aug. 2020Canada, MontréalProcessed payments and assisted customers.
Packaging, product search and recommendations.
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