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Work Background
Alzheimer's Association®Care Consultant/Counselor
Sep. 2024-Utilizes Solution Focused Brief Therapy (SFBT) techniques and skills while providing short- term telephone consultations professionally and compassionately. -Builds rapport and engage constituents while utilizing clinical techniques to collaborate, assess, and enable constituents to pull from their expertise and knowledge of the situation to determine appropriate interventions and resources. -Handles interactions with constituents involving heightened emotions like trauma and grief, and including crisis, abuse, suicidal, and homicidal situations to assess their current situation and take the next appropriate step(s). -Helps constituents better understand Alzheimer’s disease, the progression, and the needs of people living with the disease. -Links constituents to education, support, local community resources, and emergency/crisis services if needed. -Provides accurate and efficient documentation for call interactions including the presenting issue and goal, interventions, and action plan.
Bethany Christian ServicesFoster Care Adoptions Intern
Sep. 2023 - May. 2024Atlanta, Georgia, United States• Conducted thorough interviews and home safety studies to evaluate prospective adoptive families, as well as written assessments based on screenings. • Managed adoption cases from initial inquiry through finalization and resources during pre- and postadoption phases. • Supervised monthly in-person visits with family and adoptive child(ren). • Facilitated and led psychoeducational group for families within the adoption process. • Organized and participated in Family Nights for potential family and child matching. • Prepared reports and documentation required for court proceedings, agency reviews, and regulatory compliance in collaboration with GA Department of Family and Children Services and state protocols.
Crisis Text LineCrisis Counselor Intern
Sep. 2022 - Jun. 2023• Utilized motivational interviewing and risk-assessed clients for mental health issues, while actively listening and supporting them. • Managed documentation and HIPAA compliance of clients’ histories. • Identified positive coping skills and safety plans for clients. • Remained calm and professional during emergency interventions.
Rental Relocation, Inc.Corporate Housing Specialist
Dec. 2021 - Nov. 2022Roswell, Georgia, United States-Prioritized relationships with C-level Executives and the U.S. Military in securing housing needs. -Outsourced properties for mandatory needs. - Created lease packages, collects rent and records rent payments - Scheduled property inspections and visitations - Handled residential sales and communication between homeowner and tenant
Temporary AccommodationsHousing Specialist
May. 2019 - Jun. 2020Atlanta, Georgia-Managed 50-100 claims for displaced policyholders due to a fire, flood, or natural disaster -Successfully achieved monthly quotas -In correspondence with adjusters, public adjusters and policyholders during the process -Utilized strong internet research skills to locate viable rental options for families' needs and wants -Negotiated pricing techniques to vendors to make a sale -Cold called properties for availability and incorporates strong negotiation skills to secure short term rental leases -Applied strong attention to detail creating and reviewing pertinent documents -Utilized strong multi-taking skills to coordinate multiple assignments at once
Travel ImpressionsDestination Wedding Agent
Nov. 2014 - Jun. 2018Long Island, NY- Promoted to and managed travel arrangements and accommodations for 60+ weddings, 90 days prior to, ensuring communication and timely service, while handling sudden changes - Orchestrated and executed seamless destination weddings for clients, managing all aspects from logistics to vendor coordination - Established and maintained strong relationships with clients, addressing their needs and concerns to enhance overall satisfaction - Collaborated with local vendors to secure the best services and products for clients, negotiating contracts and managing vendor relationships - Handled unforeseen challenges with composure and problem-solving skills, ensuring a positive outcome for clients - Maintained clear and consistent communication with clients, vendors, and team members throughout the planning process - Received positive client feedback, testimonials, and referrals, showcasing a track record of satisfied clients
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