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Work Background
ChronusDirector of Implementation & Technical Support
Mar. 2024 - Apr. 2025• Redesigned the end-to-end implementation process, reducing time-to-value by 48% (from 100 to 52 days), resulting in faster product adoption and improved customer onboarding experience.
• Elevated customer satisfaction scores from 3.0 to 4.9/5 by streamlining onboarding workflows, improving service delivery standards, and embedding customer-centric practices.
• Achieved 91% Gross Revenue Retention (GRR) and 110% Net Revenue Retention (NRR) by proactively driving client engagement, success planning, and long-term value realization.
• Led cross-functional initiatives by aligning Customer Success, Product, and Sales teams to execute against key business priorities, enhance customer experience, and consistently exceed implementation KPIs and service-level goals.
• Delivered biweekly executive updates featuring actionable insights, performance dashboards, and key implementation metrics, enabling strategic, data-informed decision-making at the senior leadership level.
Beable EducationVice President of Implementation & Professional Services
May. 2022 - Feb. 2024• Architected and led the national implementation strategy for a high-growth EdTech SaaS startup, launching a scalable service delivery model that supported rapid expansion across K–12 districts.
• Built and managed a cross-functional team from the ground up, delivering impactful professional development, driving platform adoption, and accelerating time-to-value for clients.
• Delivered a year-one renewal rate of 85% on $2M in ARR, with strategic program improvements driving a 100% renewal rate in 2023, signaling strong product-market fit and operational excellence.
• Aligned implementation execution with district and state-level education goals, resulting in improved student outcomes, deep educator engagement, and increased program stickiness.
• Served as a key member of the executive leadership team, influencing company-wide initiatives related to customer experience, instructional strategy, and long-term retention planning.
• Established strategic KPIs, reporting frameworks, and feedback loops that informed product development, enhanced customer value delivery, and ensured continuous service improvement.
IXL LearningManager of District Partnerships
Jan. 2022 - Apr. 2022• Scaled the District Partnership team to support nationwide enterprise SaaS implementations for districts with 10K+ students.
• Introduced multi-tiered team structures to ensure continuity and depth of service across complex, high-value districts.
• Led strategic alignment initiatives to increase cross-functional collaboration with Sales, Product, and Customer Success teams.
• Maintained strong customer outcomes and renewals through data-driven engagement strategies.
IXL LearningTeam Lead - District Partnership Specialist
May. 2020 - Jan. 2022• Built and led a new team of District Partnership Specialists (DPS) to support the company’s largest district implementations.
• Oversaw hiring, onboarding, and development of DPS across the U.S., with a focus on service excellence and instructional impact.
• Continued to directly manage strategic accounts in Texas and Florida, delivering professional development, data analysis, and ongoing instructional support.
• Partnered with district leaders to align platform usage with instructional goals, contributing to a consistent 95% renewal rate.
IXL LearningDistrict Partnership Specialist
Apr. 2019 - May. 2020• Supported successful district-wide implementations by delivering high-impact professional development and data consultations to K–12 educators and leaders.
• Designed and executed personalized support plans aligned with each district’s instructional vision and goals.
• Transformed usage data into actionable insights to guide instruction, interventions, and continuous improvement at classroom, school, and district levels.
• Contributed to a 95% renewal rate by building strong client relationships and driving measurable outcomes through consistent support.
ASU Prep DigitalDigital Learning Developer
Jun. 2018 - Apr. 2019• Hand-selected by the CEO and COO to provide strategic consulting on digital program effectiveness and scalability.
• Conducted a comprehensive audit of the program model, identifying opportunities to optimize operations, improve student outcomes, and meet key revenue and enrollment goals.
• Advised the Executive Leadership Team on data-informed strategies to drive growth, enhance instructional impact, and scale high-quality digital learning.
• Partnered with Arizona State University leadership to explore and develop pathways for expanding concurrent enrollment opportunities, creating innovative models for accelerated high school learning.
Florida Virtual SchoolExecutive Director of Instruction
Jul. 2017 - Jun. 2018• Led the strategic direction and instructional operations for multiple statewide and global virtual education programs, including FLVS Flex Middle School, Blended Learning, and Global School, impacting over 50,000+ students annually.
• Supervised a senior leadership team of 5 Directors of Instruction, overseeing 25 Principals and 1,200+ teachers to ensure academic excellence, operational efficiency, and policy compliance.
• Spearheaded the design and launch of FLVS Elementary, including development of a 36-course suite in collaboration with curriculum teams, staffing with HR, and go-to-market coordination with marketing and sales, meeting all program deliverables on time.
• Championed high expectations for student learning, program growth, and performance accountability across K–12.
Florida Virtual SchoolDirector of Instuction
Sep. 2013 - Jun. 2017• Oversaw instructional quality, teacher performance, and student achievement across a team of 6 Principals and 300+ teachers.
• Directed the Blended Learning Program, managing over 50,000 student placements and generating $9M+ in revenue through strategic district partnerships.
• Collaborated with the Global Services team to support client success, placing over 5,000 students in the tuition-based Global Model, resulting in $2.3M in recurring revenue.
• Contributed to organizational growth through strategic planning, school accreditation, and leadership development initiatives.
Florida Virtual SchoolPrincipal
Aug. 2009 - Aug. 2013• Led the first graduating class in FLVS Full-Time High School history, achieving top 5 district ranking in the state across key End-of-Course assessments (Reading, Writing, Algebra 1, US History, Biology).
• Oversaw compliance and strategic use of Title I, IDEA, and ESE funds to support inclusive education and drive performance equity.
• Implemented Professional Learning Communities (PLCs) to guide instructional planning, analyze student learning outcomes, and support continuous teacher development.
• Focused on driving measurable learning gains through evidence-based instructional leadership and team collaboration.
Duval County Public SchoolsAssistant Principal
Aug. 2008 - Aug. 2009• Promoted a safe, positive school culture on a campus of 4,000+ students by enforcing the school’s code of conduct and leading behavior management initiatives.
• Implemented restorative practices and individualized behavior intervention plans in collaboration with teachers, counselors, and families to support student growth and accountability.
• Provided coaching and support to staff on conflict resolution, attendance improvement strategies, and equitable discipline practices.
Forest High SchoolDean Of Students
Aug. 2006 - Aug. 2008Ocala, FL• Promoted a safe, positive school culture on a campus of 4,000+ students by enforcing the school’s code of conduct and leading behavior management initiatives.
• Implemented restorative practices and individualized behavior intervention plans in collaboration with teachers, counselors, and families to support student growth and accountability.
• Provided coaching and support to staff on conflict resolution, attendance improvement strategies, and equitable discipline practices.
Osceola Middle SchoolMiddle School Math Teacher
Jan. 2002 - Jul. 2006Ocala, Florida Area• Recognized for instructional excellence: Rookie Teacher of the Year (2004), Osceola Middle School Teacher of the Year (2005), Marion County District Teacher of the Year (2005), and State of Florida Finalist for Teacher of the Year (2005).
• Delivered engaging, real-world instruction in Math and Business for 6th–8th grade students, consistently achieving 1+ year of growth in mathematical proficiency as measured by state standardized tests.
• Served as a model teacher for instructional best practices, hosting classroom observations and mentoring new teachers through peer coaching and feedback.
• Designed creative lesson plans to make abstract math concepts relatable and meaningful, improving student confidence and academic outcomes.
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