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Work Background
Home Partners of America®Operations Manager
Aug. 2022 - Mar. 2025United States
TOP AGENT MAGAZINECover Agent Featured in Top Agent Magazine
Mar. 2022Texas, United States
Keller Williams MetropolitanRealtor
Nov. 2021Houston, Texas, United States
eXp RealtyProfessional Realtor
Mar. 2021 - Nov. 2021
Keller Williams MetropolitanProfessional Realtor
May. 2018 - Mar. 2021
Keller Williams MemorialRealtor
Jan. 2016 - May. 2018
Century 21 Hardee - Team RealtyRealtor
Feb. 2015 - Jan. 2016
NRG EnergyRetail Operations Analyst
Oct. 2010 - Oct. 2015• Assist with successful launch of new startups Pennywise Power, Everything Energy, and Compassion Energy, serving 30,000+ customers. • Create new business process documentation for Front/Back Office • Perform ongoing UAT for system process improvement updates & product campaigns prior to launch • Provide daily analysis and support for front office call center staff • Develop monthly incentive and loyalty payment campaigns, reducing attrition by 5% • Provide Margin/NPV analysis to management for pricing decisions • Provide management with pricing strategy to meet 2000 per month customer count goals • Oversee multiple channel charities with access queries for monthly payment • Create monthly financial, churn, & enrollment reports for senior management • Assist with creation of new margin model within Access • Develop required documentation for 50 new product campaign builds • Manage supply procurement process reducing variance to 1% • Oversee internal process to meet pricing audit standards • Manage yearly internal PUC audit, SOX Audits, and Pricing Change Audits
Empyrean Benefit SolutionsBusiness Analyst
Oct. 2008 - Sep. 2010• Administered benefits for 30,000 active employees and retirees • Provided research and case resolution for over 60 tier two support cases weekly • Performed Quality Assurance Testing on 834 HIPPA files • Distributed weekly health carrier population files • Created dependent age out notification materials • Invoiced over 4,000 retiree participants • Assisted with creation of 14+ different confirmation statements and health benefit plan materials using Crystal Reports • Managed FSA/HCFSA accounts weekly • Coded many 834 HIPPA files
TomorrowNowJr. Business Analyst
Jun. 2004 - Oct. 2008• Created business process maps • Created needs requirements documentation to migrate from a legacy Customer Management System to SAP CRM • Met with stakeholders to facilitate quarterly updates to Customer Management System built on Lotus Domino platform, identified key areas that needed improvement, and aligned business processes • Performed Quality Assurance Testing for internal & external customer facing environments • Performed test automation with Newmerix’s Automate Test product on remote • PeopleSoft customer Human Resource environments • Created manual regression test bed with 200 plus test cases for Service Automation System (In-house CRM tool) • Created Project Management Office for TomorrowNow • Conducted Global Training for Microsoft Project Server Project Creation, Creation of Project Schedule, and Assignment of Resources to the Project
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