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Work Background
The Riverwalk Hospitality GroupRestaurant Management
Dec. 2023 - May. 2025Wilmington, North Carolina, United States
LM RestaurantsAssistant General Manager
Aug. 2022 - Dec. 2023Wilmington, North Carolina, United StatesGeneral Manager at Hops Supply Co. Assistant General Manager at Bluewater Waterfront Grill As a Restaurant Manager at LM Restaurants, I oversee the daily operations of one of the most popular dining destinations in the city, with a focus on delivering exceptional customer service, maintaining high quality standards, and maximizing profitability. I have more than 15 years of experience in the restaurant business, spanning various roles and functions, from sales and marketing to general manager. My core competencies include training and managing staff, controlling food and labor costs, developing and implementing policies and procedures, and building and maintaining key relationships with vendors, customers, and community partners. I am also adept at using social networking and customer relationship management (CRM) tools to promote the restaurant, attract new patrons, and retain loyal customers. I hold a ServSafe Manager certification and a CPR & AED certification, demonstrating my commitment to food safety and emergency preparedness. My goal is to create a welcoming, enjoyable, and memorable dining experience for every guest, and to contribute to the growth and success of LM Restaurants.
The Cove Tavern General Manager
Nov. 2019 - Apr. 2022Newport News, Virginia, United States
The Cove TavernGeneral Manager
Nov. 2019 - Apr. 2022Newport News, Virginia, United States
The Listening Room CafeGeneral Manager
Jun. 2019 - Oct. 2019Nashville, Tennessee, United States
Second Street BistroMarketing Manager
Dec. 2015 - May. 2019115 Arthur Way, Newport News VA 23602Restaurant manager with a solid track record of running restaurants successfully, starting from marketing and brand promotion, competition research, business development, and identifying target customers to an active supervision of every part of the restaurant operations including service level, menu quality, staffing and financial aspects.
Simply Clean Inc.Vice President
Jun. 2013 - Jun. 2015Williamsburg, VirginiaSpecializing in Residential and Commercial Cleaning in Hampton Roads. Family owned and operated. Offering daily, bi-weekly and monthly packages, including move-in, move-out specials.
Second Street BistroGeneral Manager
Aug. 2009 - Jun. 2019Newport News, Virginia & Williamsburg, VirginiaWeekly visits with local businesses in Williamsburg, and Newport News in an effort to enhance business partnerships. Specifically contacting various resorts and vacation ownerships properties. Updating and maintaining concierge program and rewards. Continuing to maintain and build relationships with neighboring businesses and residential properties. Full-time management at the Newport News property.
-Scheduling for front of house
-Handling general complaints raised
-Delegating tasks to employees and making sure they are carried out accordingly
-Recruiting and interviewing potential employees
-Ensuring smooth transition of new employees in the company
-Effective merchandizing
-Managing deliveries
-Ensure good team delivery of customer service
-Meeting operational expectations
-Maintaining high quality standards
-Serving customers
-Motivating staff members and offering incentives when possible
-Using commercial skills to reach desired sales records and handling of the budget
-Assisting in Maintaining company websites (Facebook, Trip Advisor)
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