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Work Background
Novotel Gdańsk MarinaAssistant for Marketing and E-Commerce
Dec. 2024GdańskI specialize in e-commerce management, digital marketing, and social media in the hospitality industry. I am responsible for optimizing offers on sales platforms, analyzing results, and implementing strategies to increase sales and brand visibility. I create engaging content, coordinate promotional campaigns, and manage communication activities in the hotel, ensuring a consistent brand image. My work also involves implementing innovative marketing solutions and enhancing guest experiences. Achievements: ✅ Increase in social media engagement: Facebook: +104% impressions, +43% visits, +219 new followers. Instagram: +141% impressions, +142% reach, +171 new followers. LinkedIn: +58% impressions, +57% reach. ✅ E-commerce optimization: Improved performance on Koddi and Agoda sales platforms, more effective budget management, and planning for promotional spending. ✅ Increased Yext score to 100%: Complete optimization of the hotel's profile, improving brand visibility. ✅ Standardized communication: Implemented tools for planning promotions and events, ensuring transparency and cooperation across departments. ✅ Expansion of 2Roomz: Increased user base by 13% monthly and added new sections (e.g., promotions, SPA, virtual tour), improving guest information efficiency. ✅ Improved visual content quality: Increased photo quality rating in MAX/Content Manager by 18 p.p., and the global average by 9 p.p. ✅ Marketing campaign coordination: Implemented consistent visual communication, optimized promotional processes in the hotel, and increased the effectiveness of special promotions. ✅ Completed projects: SPA: Implemented the ability to book SPA services through 2Roomz. Guest communication: Developed tools to inform guests about events and promotions before and during their stay. Hotel events: Coordinated and promoted events, improved event organization within the hotel, and supported training and photoshoot organization.
PRODUKCJA OBRAZU foto & videoVideo editor and photographer
Jul. 2024I specialize in producing and editing dynamic promotional videos and photography for the hospitality, food & beverage, and entertainment industries. I create engaging visual content that showcases hotels, restaurants, clubs, as well as corporate events and private celebrations. I take care of every detail—from selecting the best shots, through professional editing, to delivering final materials that reflect the unique character and atmosphere of each place or event. My productions combine aesthetics with marketing effectiveness, helping clients stand out and attract attention in a competitive market. Since July 2024, I’ve been working as a video editor and photographer, constantly developing my skills in visual production for social media, events, and individual clients. I collaborate with clubs in the Tricity area (Gdańsk, Gdynia, Sopot), providing them with photo and video coverage of parties, promotional reels, and engaging content for social media. I also co-create YouTube content with influencer Elizabeth Anoure. Additionally, I have experience in wedding reportage, capturing authentic emotions and beautiful moments in a natural and visually appealing way. Key responsibilities: Producing and editing promotional videos for hotels, restaurants, clubs, and companies Creating dynamic reels and short-form content for social media platforms Event photography – covering club parties, corporate events, conferences, and weddings Professional photo and video editing tailored to the client's marketing strategy or event vibe Selecting and editing footage based on the latest trends in the industry Optimizing content for platforms such as Instagram, TikTok, and YouTube Aligning visuals with the brand identity or individual client expectations
Novotel Gdańsk MarinaGuest Experience Specialist
Sep. 2023 - Dec. 2024Gdańsk, Woj. Pomorskie, Polska
Novotel Gdańsk MarinaSocial-media marketing
Jun. 2023 - Sep. 2023GdańskPreparation of marketing materials. Care of social media and promotion of the hotel on the Internet. Analysis of the effects of marketing activities.
Novotel Gdańsk MarinaMarketing w mediach społecznościowych
Jun. 2023 - Sep. 2023Gdańsk, Woj. Pomorskie, PolskaPrzygotowywanie materiałów marketingowych. Opieka nad mediami społecznościowymi oraz promocja hotelu w internecie. Analiza efektów działań marketingowych.
Novotel Gdańsk MarinaKelner
Mar. 2022 - Sep. 2023Gdańsk
MediaMarkt PolandCustomer Service Specialist
Oct. 2021 - Feb. 2022Gdańsk, Pomeranian Voivodeship, PolandAs a Customer Service Specialist at MediaMarkt, I was responsible for comprehensive post-sale support, with a strong focus on managing customer complaints and service claims. My role required excellent communication skills, empathy, and a solution-oriented approach to resolve issues efficiently while maintaining company standards and customer satisfaction. Key responsibilities: Handling complaint and return processes in line with consumer rights and internal procedures Direct communication with customers – in person, by phone, and via email Diagnosing reported issues, coordinating with external service centers and manufacturers Preparing and maintaining accurate documentation for returns, repairs, and complaints Supporting the sales team in resolving escalated service-related matters Proactively suggesting improvements to the complaint-handling process based on daily insights
MediaMarkt PolskaSpecjalista ds. obsługi klienta
Oct. 2021 - Feb. 2022Gdańsk, Woj. Pomorskie, Polska
Hotel BryzaAsystent kucharza
May. 2020 - Sep. 2021Jurata, Woj. Pomorskie, Polska
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