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Work Background
Arabian Waterproofing Industries CO. AWAZELGroup IT Manager
Aug. 2020Cairo, EgyptArabian Waterproofing Industries Co. Ltd. (AWAZEL) is a closed Saudi joint stock company in KSA with subsidiary companies in the UAE, KW, Qatar, and Egypt. The main assignment involved establishing the IT department in Cairo, followed by upgrading, and migration of on-premise services to secure cloud-based solutions. Key Responsibilities: •Built and led a high-performing IT team of 17 professionals, overseeing systems, network infrastructure, and SAP ERP operations. •Defined clear roles and responsibilities for IT staff, establishing escalation protocols to streamline issue resolution. •Directed enterprise-wide IT operations across multi-site environments, ensuring consistent service delivery. •Developed and optimized internal IT communication workflows and approval cycles. •Collaborated with cross-functional stakeholders to align IT services with organizational goals and business needs. •Successfully designed and executed strategic IT projects, including: o Migration to Microsoft Azure o Transition to Microsoft Exchange Online o Migration of SAP ERP environment to AWS o Upgrade from SAP ECC to S/4HANA, achieving a 25% reduction in on-premises infrastructure costs • Implemented ITIL-based frameworks for incident and change management to improve service reliability. • Ensured cybersecurity compliance and maintained audit readiness through proactive governance. • Managed annual IT procurement. • Led the alignment of IT management policies with best practices and facilitated audit processes by submitting the audit requirements with firms such as BDO and EY." Key Achievements • Reduced the downtime by 80% through proactive monitoring and preventive maintenance. • Led the successful deployment of a company-wide ERP system with minimal business disruption. • Applied best practices in identity and access management using Microsoft PIM, Thycotic PAM, and AWS IAM. • Enhanced helpdesk efficiency by 60% through using of a ticketing workflow ME ServiceDesk Plus.
Arabian Waterproofing Industries CO. AWAZELSenior IT Manager
Aug. 2020Cairo, EgyptArabian Waterproofing Industries Company Ltd. (AWAZEL) is a closed Saudi joint stock company established in 1974, in KSA. AWAZEL currently owns and runs 8 manufacturing facilities in Riyadh and Jeddah with covering KSA Eastern, Central & Western provinces while operating subsidiary companies located in the UAE, Kuwait, Qatar and Egypt with a network of distributors in other countries around the world Awazel management assigned me to establish the IT dept. in Cairo, then upgrading, improving and migration the on-prime services to secured cloud services. Duties: - Review and identify new solutions, applications, and opportunities contributing to company targets whether cost reduction, process enhancement, risk avoiding or services enhancement. - Plan the transition from the current state to the desired state with relevant costs and resources approved. - Lead the transition from the current state to the desired state with the assigned resources while mitigating risks which could potentially disrupt day to day operations. - Delivery of approved projects including Design, team's tasks assignment, Change and Implementation Management till the benefits realization. - Responsible for making sure that the company's network infrastructure and associated systems run smoothly, perform within agreed targets, and provide a secure platform for the company's business operations. - General management and motivation of a team of technical support engineers, including hiring, management, and professional development. - Design, develop, and implement processes, systems, and technology to support and enhance the technical support function. - Creation of security documents (Business Continuity & Disaster Recovery plan, policies, standards, Templates, guidelines, and procedures). - Conduct reviews and improve the internal systems, processes, and controls to comply with best practice standards and to be ready for annual external auditor review like (BDO, EY).
Integrated Networks Co. (INET)PMO Manager
Sep. 2008 - Jun. 2020Riyadh- KSA
Al-Khaleej for Computer and Electronic SystemsSenior network & system engineer and team leader (Saudi Customs Project)
Sep. 2006 - Sep. 2008
AL-Waqff Al-Islami FoundationIT Manager
Jun. 2003 - Sep. 2006
Riyadh Technical College (computer Center)Network Administrator
Sep. 2002 - Jun. 2003
Riyadh Technical CollegeStaff college member (computer department)
Sep. 1992 - Jun. 2002
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