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Work Background
Zuma RestaurantsCustomer Service Representative
Oct. 2024Dubai, United Arab Emirates-Enhanced guest experiences in a high-volume fine-dining environment, driving satisfaction and loyalty. -Contributed to revenue growth by promoting premium offerings and aligning service with brand identity. -Turned customer insights into personalized experiences to inform marketing and social media strategies.
Zuma RestaurantsReceptionist
Oct. 2024Dubai, United Arab Emirates- Thrives in fast-paced environments, seamlessly managing over 800 daily covers and exceeding expectations for over 500 dinner guests while maintaining impeccable service standards. - Skilled in multitasking under pressure, maintaining an impeccable reception area, and handling reservations seamlessly while exceeding guest expectations. - Proficient in handling high-profile guests with professionalism, precision, and grace, consistently upholding Zuma’s commitment to exceptional service in every engagement.
Fit With NathyContent Creation & Brand Development
Sep. 2024Dubai, United Arab Emirates-Scaled Instagram presence to +600K monthly profile views, building a highly targeted community (26% Dubai, 18% USA, 76% women aged 25–34). -Produced viral content, including reels surpassing 300K views and generating 1,600+ new followers with 26K+ interactions. -Partnered with leading brands (GymShark, Under Armour, Right Bite) to deliver authentic, high-impact collaborations.
25hours HotelsCustomer Service Assistant
Oct. 2023 - Oct. 2024Dubai, United Arab Emirates-Proactively anticipated the needs of clients and exceeded their expectations by offering thoughtful gestures, such as complimentary upgrades. -Provide personalized attention to each guest, catering to their individual preferences, dietary restrictions, and special requests. -Resolved guest concerns with professionalism and efficiency, turning potential issues into positive experiences that built trust and long-term client relationships
25hours HotelsCustomer Service Representative
Oct. 2023 - Oct. 2024Dubai, United Arab Emirates- Proactively anticipated the needs of clients and exceeded their expectations by offering thoughtful gestures, such as complimentary upgrades. - Understand and respect the diverse cultural backgrounds of clients in Dubai, providing a welcoming atmosphere that celebrates inclusivity and cultural diversity. - Provide personalized attention to each guest, catering to their individual preferences, dietary restrictions, and special requests.
Universidad Técnica Luis Vargas Torres de EsmeraldasSupport Online Teacher
Apr. 2021 - May. 2023Ecuador- Co-created an innovative anti-plagiarism training program for students and educators, fostering a culture of academic integrity, and equipping students with essential citation skills. - Delivered engaging and comprehensive chemistry lessons to a 100-diverse student base. -Strengthened public speaking, communication, and educational content development skills.
Laboratorio NATUREWORTT C.L.Intern in the Quality Control Department
Aug. 2020 - Nov. 2020Quito, Pichincha, Ecuador- Reviewed and refined official documentation in compliance with regulations set by the Ecuadorian Government, ensuring accuracy, consistency, and adherence to high standards—skills that translate seamlessly into maintaining meticulous attention to detail in hospitality operations. - Developed a foundational understanding of financial principles and applied them effectively in assigned tasks, enhancing analytical thinking and problem-solving abilities essential for managing guest accounts, budgets, and operational efficiency. - Provided comprehensive support to the Chief of the Process Area, coordinating tasks and streamlining workflows—experience that fosters teamwork and adaptability, crucial for excelling in dynamic hospitality environments.
Olan’s HotelCustomer Service Specialist
Sep. 2019 - Mar. 2021Ecuador- Implemented initiatives that significantly boosted client traffic, leading to a notable increase in revenue and positive feedback. - Fostered strong customer relationships by personally engaging with clients, attending to their choices, and memorizing the preferences of frequent clients. - Assisted in training new team members, ensuring consistent service standards, and delivering exceptional guest experiences.
Laboratorio farmacéutico PhytoChemieIntern in the Quality Control Department
Jun. 2018 - Jul. 2018Quito, Pichincha, Ecuador- Conducted physical, chemical, and microbiological quality control tests on raw materials, ensuring compliance with industry standards and maintaining product integrity. - Inspected and verified labels and packaging materials to guarantee accuracy, quality, and alignment with regulatory requirements. - Performed rigorous quality assessments in a laboratory setting, contributing to the overall production of high-quality products while upholding safety and compliance protocols.
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