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Work Background
North Star TechFounder
Aug. 2024💡 Founder, North Star Tech | Political Technologist | AI Educator | Business & Systems Analyst
Charter CommunicationsBusiness System Analyst
Sep. 2022 - Apr. 2023Stamford, Connecticut, United States• Handled over 50 support tickets across Retail Sales Channel bordering daily and weekly field operational problems, IP whitelisting requirements and maintenance of Realtime Analytics for sales agents.
• Utilized Python to develop custom scripts for automating the extraction and transformation of raw sales data, reducing manual effort by 30% and enhancing data consistency.
• Applied SQL for complex data queries to derive insights into customer behaviors and preferences, leading to targeted marketing strategies. • Collaborated with marketing teams and utilized Jira Service Desk for efficient communication and tracking of project tasks.
• Created and oversaw Smartsheet automation to deliver and revolutionize a weekend on-call rotation for Tech Ops Team from conception to testing and implementation phases.
• Engaged in routine learning and knowledge transfer with 20 admins and mastered products ranging from CRM tools, SharePoint, Smartsheet and other internally created tech products.
• Documented and reviewed the entire resolution process for Retail Operations of Core Product field and technology issues.
• Analyzed over 50 ETS calls of field and sales activation agents for quality assurance and customer success recommendations.
• Coordinated with Spectrum stakeholders for the identification and documentation of project and business requirements.
• Delivered the first authoritative requirement documentation for the Technology Operation’s team and its ‘Retail Portal’.
• Triaged operational defects of Spectrum Core (cable, video and voice) Buyflow application for support teams while working closely with the strategy team and field team to understand their operational needs and resolve support impediments.
• Recommended a business analysis approach towards seasonal and spontaneous incoming projects before channel-wide execution.
• Carried out User Acceptance Testing (UAT) across production and pilot stages of the Retail Portal Launch.
Comms ConsultingJunior Project Manager / Scrum Master
Jul. 2021 - Jan. 2022Dallas-Fort Worth Metroplex• Partnered with cross-functional teams and outside stakeholders to ensure execution and tracking progress on team and company initiatives, ranging from project intake phase to coordination, and execution phase.
• Utilized Excel for financial modeling to assess the impact of proposed changes on revenue. • Implemented Jira Service Desk for tracking and managing user feedback, ensuring prompt resolution of issues
• Analyzed historical data to identify trends and implemented forecasting models in Excel, resulting in a 20% reduction in inventory costs.
• Ensured consistency and integrity in the environment by managing change management process of the business.
• Actively managed small-scale projects directly with varying degrees of complexity.
• Recommended and took action to direct the analysis and solution of problems.
• Coordinated with Project Manager to assess and track plans, status, etc. for on-time delivery of critical projects and programs;
Oliver WymanTemporary Consultant
Apr. 2021 - Jul. 2021RemoteTemporary Consultant April – July 2021
• Performed data compilation for different home and auto insurance cases.
• Execute copyediting and substantive editing of policy rates and policy rules for draft manuals. • Conduct regular data cleaning on excel sheets for different data sets. • Review standard operating procedures for client projects and contracts.
• Analyzed claims and premium information for property and casualty clients (P&C).
NRTCTechnical Support Specialist
Aug. 2020 - Jan. 2021United States• Carried out operations of a prototype crypto mining hanger for a startup company. Managed, fixed and maintained over 700 mining machines. Handled aspects of IT system support and maintenance.
• Restored 50% of mining machine output after recommending drastic changes in short-term and long-term measures for reducing machine overheating.
• Researched and created reports for new and existing technologies to optimize the performance, stability and profitability of our customers.
• Carried out asset management and data analysis to scale company profitability and reputation.
• Carried out documentation for onboarding process and pursued guidelines for regulatory policies and risk assessment.
• Planned and scheduled project timelines and milestones using appropriate tools; tracked project milestones and deliverables; develop and deliver progress reports, proposals, requirements documentation and presentations.
• Experienced as the go-to-person and single point of contact for a specific process, product, function or system. Developed and maintained a knowledge base of the evolving products and services
• Created Jira help desk tickets for remediation for servers or security accordingly.
TBS Solutions LLCBusiness Analyst
Mar. 2020 - Apr. 2021Maryland• Excel was leveraged for creating financial models and dashboards, providing real-time insights into key performance indicators. • Utilized prompt engineering techniques to effectively communicate complex data findings to non-technical stakeholders, fostering data-driven decision making and increasing user engagement by 30%.
• Led a comprehensive Data Analytics project within the Retail Sales Operations Channel, utilizing Tableau and Excel to analyze customer engagement data. • Employed Python (Numpy, Pandas, Matplotlib) for data cleaning and manipulation, ensuring the accuracy of insights derived from routine data analysis.
• Implemented SQL for efficient data extraction and manipulation, streamlining the process of retrieving critical information for decision-making. • Utilized Jira Service Desk for tracking and managing project tasks, ensuring seamless communication and collaboration with stakeholders
• Conducted extensive data cleaning to enhance system performance and rid the database of old or duplicate data, resulting in a 20% improvement in application response time.
• Leveraged SQL for efficient data retrieval and analysis, providing valuable insights into system vulnerabilities.
• Implemented Qualys Vulnerability Management to conduct thorough assessments, ensuring compliance with industry standards and regulations.
• Analyzed the current state, future state, gaps, and outline action plan when conducting a gap analysis.
Developed documentations and briefings to include Standard Operating Procedures (SOPs), Business Operations Overview briefings.
• Conducted business operations activities to include planning, coordinating, tracking and dissemination of Operations program management while handling other administrative functions.
Aurum Systems Systems Technician / Site Manager
Mar. 2020 - Aug. 2020Grundy Center, Iowa, United States• Responsible for all aspects of IT system support and maintenance.
• Researching new and existing technologies that will help enhance the performance, stability and profitability of our customers’ mining servers.
• Completed the installation and testing of the servers in the facility
• Work with different teams to ensure new features and changes are quickly and safely deployed.
• Ensure the reliability and optimum performance of the facility
• Developed processes and implement monitoring to support system performance and reliability.
• Collection and Assessment of Data for center maintenance and business needs of the company
Aurum SystemsSystems Technician / Site Manager
Mar. 2020 - Aug. 2020Grundy Center, Iowa, United States• Responsible for all aspects of IT system support and maintenance.
• Researching new and existing technologies that will help enhance the performance, stability and profitability of our customers’ mining servers.
• Completed the installation and testing of the servers in the facility
• Work with different teams to ensure new features and changes are quickly and safely deployed.
• Ensure the reliability and optimum performance of the facility
• Developed processes and implement monitoring to support system performance and reliability.
• Collection and Assessment of Data for center maintenance and business needs of the company
Durian Technology.SCCM Administrator
Dec. 2019 - Mar. 2020Irving, Texas, United StatesSystem Admin, Virtualization and Server Responsibilities.
FreelanceConsultant/ Research and Admin Assistant - Govt and Tech Policies, Cybersecurity and Blockchain
Jan. 2019 - Jan. 2023• Streamlined the process for identifying system vulnerabilities on critical systems such as firewalls by performing internal and external vulnerability scans and developing remediation plans to address issues. • Carried out successful PCI DSS Self-Assessments on Qualys to ensure adherence to the standards and avoid fines. • Assess vulnerabilities, security controls, and level of residual risk of systems as a Qualys Guard • encouraging process improvements and other enhancements that improve operational efficiency as well as ensure data security. • Installed and developed security baseline policy & documentation procedure. Ensured data/media recoverability by implementing a schedule of system backups and database archive operations. • Partook in PCI DSS Education of associates and investors towards enrolling in Baxter Academy • Promoted knowledge of Cryptocurrency and blockchain knowledge towards sustainable projects • Social Media community manager roles and Admin enforcing group policies and standards. • Copy and substantial editor, essayist and administrative assistant.
Self-employedAyat Venturez LLC and TBS Solutions - Technologist and Consultant
Jan. 2019 - Aug. 2024• Streamlined the process for identifying system vulnerabilities on critical systems such as firewalls by performing internal and external vulnerability scans and developing remediation plans to address issues.
• Carried out successful PCI DSS Self-Assessments on Qualys to ensure adherence to the standards and avoid fines.
• Assess vulnerabilities, security controls, and level of residual risk of systems as a Qualys Guard
• Encouraging process improvements and other enhancements that improve operational efficiency as well as ensure data security.
• Installed and developed security baseline policy & documentation procedure.
• Ensured data/media recoverability by implementing a schedule of system backups and database archive operations.
• Partook in PCI DSS Education of associates and investors towards enrolling in Baxter Academy
• Promoted knowledge of Cryptocurrency and blockchain knowledge towards sustainable projects
• Social Media community manager roles and Admin enforcing group policies and standards.
• Copy and substantial editor, essayist and administrative assistant.
Bob Bennett & Associates Law FirmContent Creation, writer, researcher.
Oct. 2018 - Nov. 2019Houston, Texas Area• Strategized and a Facebook campaign for Attorneys supporting BETO for Texas.
• Conducted research and wrote an article for potential publication in the Houston Bar and Texas bar Journal.
• Carried out research presentations amidst guild of lawyers and bar associations in the city
• Promoted content on social networks and monitored engagements as a social media strategist.
City of HoustonPublic Policy Intern and Researcher
Jan. 2018 - May. 2018Houston, Texas Area• Worked as Policy Researcher under Commissioner Rodney Ellis at precinct 1, City of Houston.
• Handled customer care feedback from virtual town hall meetings and directed constituents towards city-level and federal agency resources to resolve their complaints relating to the cities Hurricane Harvey disaster relief effort.
• Researched, summarized think tank briefs, and drafted policy points for policy discussions for different issues ranginging from Title IX revamp for county offices, to Hurricane and Climate change disaster briefs for Houston.
• Summarized Data reports, allocation letters and stakeholder insights governing Hurricane Harvey recovery and Houston relief initiative.
• Reviewed and inserted factual and updated inputs to Commissioner's speeches governing updated stats and successes of Houston's robust Workforce system. • Improved and had a successful growth under the tutelage of Hobby School of Policy's partnership as it gave me tremendous insight on what the policy process feels like from research to engagement with stakeholders alike.
DJELY KOUYATE AFRICA SPEAKS SERVICESIT/DESKTOP SUPPORT ASSISTANT
Dec. 2016 - Jul. 2019Houston, Texas Area• Provided website report and progress report while updating and maintaining records of domain's activity to prevent dormancy.
• Regularly update Baba Kouyate due to frail health and engaged in handling technical support to identify information requirements on his behalf.
• Responded to call and email support requests on the entertainer's behalf.
• Undertook project follow-ups for Mr Kouyate and handled trouble calls promptly in a diligent manner.
- Performed functions such as troubleshooting, hardware and Software installations on Windows Vista/XP Desktop.
- Assisted in researching updates for both virus and windows to enable computer speed and reduce the sluggishness of the operating System.
- Added experience with Servicenow
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