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Work Background
FIFAFreelance Writer
Apr. 2024Supporting the Employee Engagement team with daily and weekly tasks ranging from: - Copywriting and editing daily news, events and organizational articles. - Administrative tasks such as calendar updates, site management and upkeep. - Database maintenance.
AmazonCustomer Support Specialist - Kindle Direct Publishing
Aug. 2020 - Feb. 2024Cape Town, Western Cape, South AfricaAmazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist is the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist serves as the primary support interface for vendors using the KDP system and ensures all their concerns are duly attended to such that the system works smoothly. Specifically for the Italian and English markets.
AmazonCustomer Support Specialist - Kindle Enterprise Publishing
Aug. 2020 - Feb. 2024Cape Town, Western Cape, South AfricaFacilitating and servicing the publishing needs of medium to large scale publishing houses and distribution companies across the Amazon global marketplace for the Italian and English language.
iafrica.comSenior News & Business Editor
Mar. 2017 - Feb. 2018Cape TownTasked with reporting, copy-editing and curating content for the news and business sections of the iAfrica site. Other responsibilities include; Coordinating with new clients and new sources for increased content and new content strategies. Photo and video for locally sourced stories. Administrating the social media accounts of the news and current affairs section. Contributing content to other sections of the iafrica brand.
AmazonRisk Management Coordinator
May. 2016 - Feb. 2017Cape Town Area, South AfricaThe Content Risk Management team is primarily responsible for assessing the intellectual property and public domain status of the hundreds of paperback titles that are published through Amazon's CreateSpace Independent Publishing platform daily. The role requires constant coordination with other Indie Publishing departments within the company (such as Kindle Direct Publishing for e-books), as well as communication with authors and publishers who utilize the platform. My responsibilities include aiding the creation and updating of existing Standard Operating Procedures so as to optimize and facilitate our daily team and individual tasks. Specifically, I work within the English, Italian, French and Spanish markets.
AFPVideo Production Intern
Jan. 2016 - Feb. 2016Johannesburg Area, South AfricaAs a video production intern, I assisted in producing content which reflected South African news and current affairs for the company's online video forum. Specifically, I interpreted briefs, shot on various locations both inside and outside the city of Johannesburg, edited content and proposed stories for the JHB news-team. The daily task-sheet included anything from press-conferences, one-to-one interviews, features and civic protests. Importantly, I assisted the AFP head of video for the Southern African region in producing and choosing content for the region. Specifically, this entailed coordinating freelancers from Botswana, Mozambique, Angola and Zimbabwe, editing video submissions, creating briefs and scripts and vetting content both before and during production. The position included some multi-tasking aspects as I was required once or twice to take pictures of unfolding events as well as shoot video.
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