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CAA Club Group of companiesSenior Business System Analyst
Dec. 2013● Acts as the liaison between the client business units and IT and leads the Business Requirements Gathering process to elicit the true needs of the client ● Documents Business analysis artifacts such as BRD, Use Cases etc. and establish acceptance test criteria with client. ● Completes process mapping to identify AS IS information, procedure, and decision flows and develop TO BE state process maps. ● Performs gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes. ● Performs Gap-Fit analysis for OOTB system applications. ● Prototypes potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action. ● Develops functional and technical specifications for delivering new and maintaining existing business applications. ● Acts as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team. ● Evaluates existing procedures and methods, identifies and documents items such as database content, structure, application subsystems and develops data dictionaries; ● Interacts with other IT functional units to clarify and build applications that meet a business units objectives. These departments include, but are not limited to, Shared Services, Infrastructure and Support group.
The Dominion of Canada General Insurance CompanySenior Business Systems Analyst
Jun. 2011 - Nov. 2013Toronto• primary responsibilities have been as one of the Lead Business Analysts on the Foundation for Information Integration Reporting Project over 3 separate releases: Policy and Reporting, Claims Reporting, and Billing Reporting • all three reporting projects involved documentation of requirements and solution for production, operational, and management reports, as well as the database requirements to support the reporting • all three reporting projects also involved requirements and solution for financial feeds to the General Ledger and Accounts Payable systems accountable for working with the business team to accurately define and document the business need • accountable for maintaining documentation in a central repository of business information using change control • accountable for supporting the development of the system design and ensure design meets business need • accountable for supporting the testing team as point person during System Integration Testing and User Acceptance Testing, and facilitating resolution of defects between IT and Business • accountable for following BA Competency Centre methods and standards • participating with the business in planning and creation of test case scenarios for the Billing system (Guidewire), Billing Reporting, and General Ledger and Accounts Payable feeds. • Recently involved in working with the UAT group to execute Billing testcases
AllstateBusiness Analyst
Oct. 2006 - Jun. 2011• act as a liaison between the Non-technical Project Stakeholders and the Technical Solutions Team • accountable for providing the necessary services, subject matter expertise and analysis work required to identify the customer’s business needs in relation to the application development services and technology solutions offered by IT • accountable as the primary point of communication with customers on all issues related to defining, clarifying, and approving business requirements and the resulting process and/or system impact • provide accountability, traceability, and visibility in the form of an approved Business Requirements Document and IT Solution Document in order to minimize cost over-runs due to rework and scope creep • identify to the Project Manager any changes to the approved requirements • accountable for ensuring that customer IT requirements are clearly understood and appropriately communicated within IT and that these are translated into clear, concise system specifications to facilitate the development and implementation phases • participate in team and customer communication as required to support appropriate monitoring and evaluation of the on-going success of the assigned work • past major projects include working on the Customer Relationship Management System, the existing policy system, several reporting applications, and online customer and internal applications • Lead Business Analyst (of a team of 7) responsible for all system changes resulting from the 2010 Ontario Product Reform • Final project involved in was the new policy system project on the Policy and Rating team using Agile
AllstateProduct Analyst
Jun. 2003 - Oct. 2003• responsible for coordinating and testing of rate and rule updates for assigned rate vendors • support rule and rate activity by providing rate comparisons by region and product as required • coordinate and participate in testing of rate pages • production of rate pages and CDs to be sent to brokers • responsible for maintenance and updating auto and property rate tables
Pembridge InsuranceSenior Broker Service Team Representative
Oct. 2001 - Jan. 2002• responsible for handling inquiries, rating, and complaints from brokers and customers for home and auto insurance • responsible for training and mentoring of team members • responsible for individual tracking projects of call intake and training issues
Liberty Mutual InsuranceCustomer Service Representative
Aug. 2000 - Oct. 2001• responsible for quoting and writing home and auto policies directly for the public or on behalf of field agents • responsible for endorsements to policies • responsible for educating the public about their coverage and options via the telephone or in person
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