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Work Background
Norwegian Cruise LineElectrical Engineer
Apr. 2014 - Sep. 2015Honolulu, HIAs an Electrical Engineer on a 3,000-passenger cruise ship operating around the Hawaiian islands, I was entrusted to maintain and enhance the ship’s electrical systems, ensuring safety and operational excellence for all onboard. ● System Maintenance & Enhancement: Diligently maintained and upgraded electrical systems, guaranteeing operational efficiency and safety for passengers and crew. ● Technical Expertise: Applied deep electrical engineering knowledge to troubleshoot and resolve complex issues, minimizing downtime and enhancing guest experiences. ● Safety Compliance: Ensured all electrical systems and procedures met rigorous safety standards, contributing to an impeccable safety record.
Norwegian Cruise LineCasino Systems Project Manager
May. 2011 - Feb. 2014Miami, Florida, United StatesAt Norwegian Cruise Lines, I led transformative projects and initiatives that significantly enhanced casino operations and guest satisfaction across 13 cruise ships. I played a primary role in managing and maintaining casino data management systems, driving improved communication of business intelligence, and ultimately increasing revenue. ● Innovative Data Solutions: Launched and managed several key data mining and reporting projects while utilizing web-based technologies and large database systems over satellite-based marine communications to enhance operational intelligence ● Strategic IT Liaison: Acted as the primary link between Casino Operations and IT Business Intelligence teams, spearheading data warehousing upgrades and methodologies to optimize data utility and accessibility. Marketing to refine patron outreach strategies, significantly improving engagement with valuable casino guests. ● Advanced Patron Tracking: Utilized contemporary casino management suites, Oasis and Synkros, to identify and monitor high-value cruise casino patrons. ● Cross-Functional Leadership: Provided critical expertise in the implementation of major CRM solutions like Salesforce.com, SAP, and Quickbase to enhance organizational sales. ● One Card' System Implementation: Led the project for the Konami "One Card" system across 24 ships, enabling seamless credit transactions for guests on casino floors, which marked a significant advancement in guest service. ● Accounting System Transformation: Successfully transitioned the accounting department from a cash-based to a comprehensive, auditable reporting system, enhancing financial transparency and management. ● Award-Winning Leadership: My innovative approach and successful program design for the Breakaway and Getaway ships served as a template for 22 additional ships, earning me NCL’s "Employee of the Year" and "Innovator of the Year" awards in 2013.
Casino Compliance Automation Systems Technologies (CCAST)Web Based Database Reporting Design & Support Project Manager
Jul. 2009United StatesAt CCAST, I leverage my expertise in web-based solutions and strategic partnerships to significantly enhance operational efficiencies, data accessibility, and decision-making capabilities for multiple high-profile gaming organizations. My leadership in technology innovation and commitment to solving complex challenges have resulted in substantial strategic contributions to the industry. ● Strategic Web-Based Solutions: Spearheaded the creation and support of pioneering web-based business intelligence systems for a multitude of industry types, enhancing operational efficiency and data-driven decision-making. ● Innovative Collaboration: Partnered effectively with critical external organizations, implementing systems that improved coherence and strategic insights into production and marketing operations across multiple sites. ● Data Consolidation Leadership: Developed a groundbreaking data consolidation systems that merged data from multiple campuses into a singular reporting application, significantly boosting management's ability to track real-time production, sales, and customer trends. ● Cross-Functional Team Building: Led a multi-disciplinary team in the support and development of a comprehensive player tracking system for a cruise line, spanning 12 ships and a central head office data warehouse. ● VIP Management System Creation: Designed and maintained a robust 13 million record database for managing VIP gaming certificates for a major cruise line, ensuring continuous service and partner satisfaction even during the COVID crisis. ● Visionary Problem-Solving: Demonstrated exceptional strategic thinking in solving complex data management challenges, ensuring seamless integration and accessibility of critical business intelligence.
Self EmployedWeb Based Project Management Design & Support
Jan. 2007 - Jan. 2010In this role, I was instrumental in developing and supporting a web-based collaboration platform tailored for enhancing project management capabilities. This initiative was crucial for providing actionable insights to executive decision-makers and facilitating remote project management. ● Innovative Solution Development: Engineered and maintained a web-based collaboration software, streamlining the flow of project management data to executive teams. ● Global Collaboration: Fostered international collaboration, working with over 100 colleagues across the U.S. and abroad to support web-based applications for remote project management. ● Cost-Saving Software Development: Played a key role in the development of a software system that reduced expected development and maintenance expenses by $1.8M.
Aristocrat Technologies, IncWeb Based Project Management Design & Support
May. 2006 - Jun. 2007Las Vegas, Nevada, United StatesAs a Project Manager, I managed the installation and upgrade of the OASIS Software System across various casino operations both domestically and internationally. My role required comprehensive project oversight, from initial planning to execution, within diverse and complex system environments. ● Cross-Functional Team Leadership: Led cross-functional teams of 6 to 10 members in executing software installation projects, ensuring seamless integration and system functionality. ● Training and Development: Conducted extensive training for new team members, enhancing team capabilities and project outcomes. ● Customer Relationship Management: Managed customer relationships, providing continuous support and fostering trust through effective communication and problem resolution. ● Strategic Resource Scheduling: Utilized strategic resource scheduling to maintain project timelines and budget constraints, with project budgets reaching up to $3.2M
Black Bart CasinoDirector of IT
Jan. 2005 - Jan. 2006Willits, California, United StatesAs the IT Director at Black Bart Casino, a thriving 5000 sq. ft. casino owned by the Sherwood Valley Rancheria Indians, I led the IT department through significant technological transformations aimed at increasing revenues and enhancing customer loyalty. My role involved hands-on management of the IT operations, developing, testing, and implementing crucial software systems. ● Comprehensive System Upgrade: Spearheaded modernization of the Casino IT system infrastructure, including SQL server clusters, MS Access mini-applications, and Aristocrat OASIS online gaming accounting system applications ● Budget Management: Effectively managed a substantial budget, allocating $500K for expansion and upgrades and $1.3M for software procurement, optimizing investment in technology to drive operational efficiency. ● Revenue Growth: Doubled the casino's revenue over three years following the upgrades in technology, enhancing casino performance and customer satisfaction ● Standard Operating Procedures: Developed comprehensive gaming operations SOPs, ensuring compliance and certification by the Bureau of Indian Affairs ● Leadership and Training: Directed the training, procurement, budgeting, and operation of the gaming floor network, enhancing the skill set of the IT team and ensuring seamless technology integration into casino operations.
Brothers Computer SolutionsCEO, President, IT Consultant
Nov. 1996 - May. 2005Fernandina Beach, Florida, United StatesAt Brothers Computer Solutions, I led the transformation of a modest PC repair shop into a leading IT support powerhouse, catering to the comprehensive needs of 30 businesses and 2,600 residential customers across Northeast Florida. Besides, I provided executive IT management services and CTO functions for a diverse clientele, including entities from the insurance, medical research, transportation, hospitality, legal, and retail sectors. ● Strategic IT Leadership: Successfully steered the company to become the principal IT support provider in the region, offering bespoke solutions to small and medium-sized businesses. ● Comprehensive IT Solutions: Oversaw the design and support of tailored business applications and databases aimed at enhancing operational training, efficiency, and cost-effectiveness. ● Advanced Software Development: Engineered and maintained software platforms for critical business functions such as inventory management, purchasing, marketing, and payroll, significantly improving clients' operational capabilities. ● Technology Modernization: Integrated modern technologies while establishing web presences for businesses, facilitating the transition to paperless offices, and optimizing workflow efficiencies. ● Financial and Operational Management: Directed budgeting and procurement processes, ensuring optimal resource allocation and financial health for both Brothers Computer Solutions and its clientele.
US NavyTechnical Director of IT Systems for Submarine Group Operations
Jan. 1995 - Oct. 1999Kings Bay, Georgia, United StatesIn this capacity, I provided extensive IT leadership across nuclear-powered submarines, managing a team dedicated to maintaining and enhancing information management software, hardware, and security protocols. ● IT System Excellence: Developed and supported essential technical data gathering software, optimizing the management of operational submarine equipment used at sea. ● Team Leadership and Training: Trained and led a sizable team of technicians responsible for the technical support of 13 fleet ballistic submarines, ensuring high levels of readiness and operational excellence. ● System Migrations and Upgrades: Successfully executed numerous IT system migrations and upgrades, enhancing system reliability and security. ● Operational Management: Oversaw the management and operation of naval power plants and missile launching systems, demonstrating exceptional technical and leadership skills in high-stakes environments. ● Budget Management: Managed annual technical operations budgets of $1.4M, ensuring efficient and effective allocation of resources.
US NavyMilitary Officer, Nuclear Engineer & Power Plant Manager, Maintenance Organization Project Manager
May. 1991 - Oct. 1997Kings Bay, Georgia, United StatesAs the PMT Officer In Charge in Kingsbay, GA, I spearheaded critical projects under the SUBSAFE program for Squadron Twenty, which comprises ten nuclear-powered ballistic submarines. Additionally, I ensured the safety and operational integrity of submarine systems deemed essential for submarine safety (SUBSAFE). ● Critical System Overhaul: Led the comprehensive redesign and overhaul of the 3 Main Drain Pumps on each submarine, addressing a significant material design flaw. This initiative, valued at approximately $1.3 Million per pump, was completed at about 1/4th the cost of new pumps, preventing potential catastrophic failures and ensuring no loss of life. ● Program Leadership:Directed a vital program that rectified crucial pump design issues, enhancing submarine safety and operational readiness at significantly reduced costs.
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