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Work Background
New Business Operations Lead
National Life GroupNew Business Operations Lead
Aug. 2023
New Business Case Manager
National Life GroupNew Business Case Manager
Nov. 2022 - Aug. 2023
Patient Care Technician
Hartford HospitalPatient Care Technician
Jan. 2022 - May. 2022Hartford, Connecticut, United States
Surgical Coordinator
Hartford HealthCare Medical GroupSurgical Coordinator
Sep. 2020 - Nov. 2022Hartford, Connecticut, United StatesKnowledge of CPT coding for Urological Surgery Procedures, ICD-10 Coding, use of EPIC EMR system to obtain and process prior authorizations through various insurance providers (AIM, EviCore, NIA), knowledge of pre-surgical care to assist patients in prepping for procedures, customer contact via Patient Portal, phones, email, and face-to-face contact.
DME Customer Service Specialist
Medical PharmacyDME Customer Service Specialist
Sep. 2019 - Jul. 2020Willimantic, Connecticut, United StatesKnowledge of various different types of medical equipment including but not limited to respiratory devices (CPAP machines, nebulizers), wheelchairs, hospital beds, patient lifts and Aids to Daily Living. Up-to-date knowledge of insurance authorization processes as well as coverage and benefits for various insurers such as Medicare, Medicaid, BCBS Anthem, United Healthcare and Harvard Pilgrim. Knowledge of ICD-10 coding and HCPCS codes. Current upkeep of patient accounts via EMR/EHR systems (Brightree).
Patient Access Representative
Day Kimball HealthcarePatient Access Representative
Apr. 2016 - Sep. 2020Putnam, Connecticut, United StatesProper registration of patients through walk-ins and EMS transfers. Maintenance of patient accounts in regard to insurances and demographic information. Collection of ER copays and testing amounts for a multitude of Diagnostic Services (ie. X-rays, CT scans, MRI's, Mammograms, Ultrasounds and sleep studies.)
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