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Work Background
Abu Dhabi Commercial BankProject Manager (Banking Platform)
Nov. 2014 - Jan. 2025Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesI led several strategic digital transformation initiatives that reshaped risk management, customer experience, and operational agility across the organization. I championed the rollout of advanced fraud detection platforms and real-time risk tools, modernized credit workflows in compliance with regulatory mandates, and played a key role in core banking system upgrades. I empowered teams through enterprise-wide training, ensuring smooth adoption of new systems and optimized service delivery. I also introduced customer-centric solutions like instant credit access and queue management enhancements, while overseeing critical infrastructure upgrades to reinforce branch security. My leadership consistently drove innovation, earned executive recognition, and strengthened enterprise resilience.
Abu Dhabi Commercial BankAssistant Manager
May. 2011 - Oct. 2014Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesI took the lead in driving operational excellence by providing strategic input on key banking projects, ensuring every initiative stayed aligned with business objectives and efficiency benchmarks. I championed system rollouts through hands-on involvement in UAT, meticulously validating workflows to secure seamless go-lives. Continuously seeking improvement, I identified process gaps and spearheaded system enhancements that streamlined operations and elevated productivity. Through dynamic training sessions, I empowered teams with updated knowledge and reinforced compliance with new protocols. I also delivered sharp operational assessments that shaped executive decisions and paved the way for impactful, data-driven improvements.
Abu Dhabi Commercial BankCustomer Relationship Management Manager
Jul. 2006 - May. 2011Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesI led from the front by setting tailored performance targets that inspired accountability and elevated team output. I actively monitored sales trends, transforming data into strategic actions that drove consistent business growth. When customer concerns arose, I addressed them with urgency and empathy, reinforcing trust and loyalty. My collaborative approach with internal stakeholders fostered operational harmony and aligned service expectations. I steered the branch toward exceeding financial goals through sharp sales execution and operational efficiency. Guiding a diverse team, I ensured clarity and cohesion in day-to-day operations, even stepping up to lead the branch seamlessly during managerial absences. Through thorough performance evaluations and personalized development plans, I cultivated a high-performing, engaged workforce committed to excellence.
Abu Dhabi Commercial BankCustomer Relationship Officer
Jan. 2005 - Jan. 2006Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Canada Post OfficeOffice Administrator / Supervisor
Jan. 2001 - Jan. 2004Vancouver, British Columbia, Canada
Royal Bank of CanadaCustomer Service Representative
Jan. 2001 - Jan. 2004Vancouver, BC
Union National Bank (UNB)Customer Service Officer
Jan. 1999 - Jan. 2001Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
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