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Work Background
Four Seasons Hotels and ResortsAssistant Director of Rooms
Sep. 2024Riyadh, Saudi Arabia
Four Seasons Hotels and ResortsRooms Operations Manager
Jun. 2022 - Oct. 2024Riyadh, Saudi Arabia
Four Seasons Hotels and ResortsSenior Guest Experience Manager
May. 2018 - Jun. 2022TunisiaPart of the opening team
Four Seasons Hotels and ResortsGuest Experience Manager
Jan. 2017 - May. 2018Cairo Governorate, Egypt
Four Seasons Hotels and ResortsRooms Manager in Training (MIT)
Jan. 2016 - Jun. 2017Cairo
Sheraton La Caleta Resort & SpaKitchen Cross Training
Jan. 2013 - Jun. 2013Santa Cruz De Tenerife, SpainBuffet breakfast: Prep and setup a buffet in each respective section - Cold section Prepare cold cuts and cheeses - Fruit section Prepare and cut all fruit plates for the next day Prepare fruits for room amenities Setup the healthy corner with dairy section - Show cooking Prepare eggs and condiments Pancakes and crepes - Beverages and orange juice machine Buffet dinner: - Cold section Prepare all salads, appetizers, dressings depending on the theme of the day and follow up on the buffet - Hot section Prepare all main courses, follow up with poissonnier and meat section depending on the theme of the dat. Setup buffet and kids corner. Prepare all carving and show cooking stations. Handle them through shift by cooking in front of the guests. A la carte dinner: Spanish and Japanese restaurants. Mainly learned the prep and how operation's sequence of service Pastry: Prepare doughs for tomorrow's bakeries Prepare a la carte restaurant's desserts Provide cookies for coffee and tea Provide in room amenities sweets
SofitelFront Office Cross Training
Feb. 2012 - Jul. 2012EgyptOperator (1 month) - Handling hotel's internal and external calls and requests - Housekeeping requests - Wake up calls - Communicate emergencies and alarms Receptionist (2 months) - Place a reservation - Check-in and check-out - Handle credit limit - Cashiering - Front office requests Guest Relations duty manager (2 months) - Handle guest complaints - Handle agents at the Front Desk - Handle the executive lounge - Handle VIPs staying, arriving and departing - Place amenities and welcome cards - Ensure all hotel areas are well maintained
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