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Work Background
Tumo Center for Creative TechnologiesHead of Centers Operations
Dec. 2024Yerevan, ArmeniaI currently lead multi-center operations, managing cross-functional projects in process improvement, performance tracking, and resource planning. I’m passionate about bringing teams together, using data to guide decisions, and scaling operations without losing quality.
Tumo Center for Creative TechnologiesDeployment Senior Manager
Jan. 2022 - Dec. 2024Yerevan, Armenia- Responsible for TUMO Armenia Expansion project with 5 year timeline, 110 locations all over Armenia and Artsakh (boxes), 14 hubs and 50 million fundraising campaign - In charge of TUMO Center (HUB) / TUMO Box opening in all locations from start to finish - Work closely and act as a liaison between other departments: legal, finance, procurement, construction, architects, developers, content creation and content delivery to ensure the project plan is followed, deadlines are met and the project is aligned with TUMO HQ standards - Responsible for the operational delivery of the facility, hiring and training of the staff, transition management and further support to ensure smooth deployment
Tumo Center for Creative TechnologiesDeployment Manager
Oct. 2020 - Dec. 2021Yerevan, Armenia
Tumo Center for Creative TechnologiesCenter Manager
Jul. 2018 - Sep. 2020Yerevan- Responsible for managing and overseeing center operations with weekly capacity of 15,000 active students - Lead and supervising center personnel - Ensured efficient operation on a day-to-day basis - Improved productivity and efficiency of center activities to maximize results - Achieve top performance for both team and students
Majid Al FuttaimFresh Food Department Head
Nov. 2016 - Jul. 2018Yerevan
Majid Al Futtaim Retail – CarrefourReceiving Manager
Nov. 2014 - Nov. 2016
The Green Bean Coffee ShopStartup Manager
Sep. 2013 - Oct. 2014Yerevan, Armenia- Uphold the companies Vision, Values and Culture and has a strong passion to serve - Ensures all operational goals and objectives of the coffe shop are successfully met - Coache and direct staff in the development, coaching and discipline - Oversee training and on-boarding of new staff and managers - Perform scheduled audits and reviews with the management team - Maintain a constant running dialogue with the stakeholders regarding the operation of the business including all personnel issues - Recruit and hire personnel for their region and the company - Ensure that coffee shop follows all company standards and policies including auditing internal controls, legal compliance and the physical building - Analyze sales and labor numbers and develops plans to increase sales and lower labor - Develop and meet yearly budgets - Support, enforce, and follow-through on communication instructions and directions from the stakeholders team
Royale Entertainment CenterFood and Beverage Manager (Start-up Operations)
Sep. 2012 - Apr. 2013Tsakhkadzor, Armenia- Organize, direct and evaluate food and beverage service - Recruitment and training of staff - Shift scheduling - Performance management; monitor staff performance and provide feedback - Purchase and control of inventory - Monitor revenues and expenses - Ensure practice of heath and safety regulations - Negotiate supplier arrangements for food and beverage products - Negotiate with clients for use of facilities for catering, parties, banquets
Marriott InternationalFood & Beverage Supervisor
Feb. 2011 - Sep. 2012- Maintain the department profits through increased revenue and the minimizing of costs; - Be responsible for all accounting and billing procedures in the outlets; - Forecast business demands on a weekly basis to ensure efficient staffing, food and beverage ordering; - Ensure efficient management and supervisory scheduling and timesheets; Maintain safety and hygiene at all times in the outlets; - Be responsible for all aspects of associate management including hiring and termination; Train associates, supervise, coach and counsel
Hilton WorldwideManagement Trainee
May. 2009 - May. 2010- Received training and performed duties in departments such as Finance Accounting, Human Resources, Sales and Operations - Learned line staff functions, operations, management viewpoints and company policies and practices that affect each phase of business - Observed experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties
Square One RestaurantChain Operations Manager
Feb. 2006 - Apr. 2009Yerevan, Armenia- Managed Day-to Day operations of 4 restaurants - Developed and maintained budgets - Performed forecasting, payroll accounting, scheduling - Developed means to improve profits, minimize costs - Ensured exceptional customer service - Managed and conducted Human Resources activities
Square One RestaurantBranch Manager
May. 2005 - Feb. 2006Yerevan, ArmeniaRecruiting, training and supervising staff Coordination of daily restaurant operations Development of restaurant marketing and sales strategy
Square One RestaurantShift Leader
Dec. 2004 - May. 2005- Managed staff throughout their shift - Followed up service of customers according set standards - Responded to complaints, taking all appropriate actions
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