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Work Background
City Roots HospitalityGeneral Manager
Apr. 2024 - Sep. 2025United States, New York- Full responsibility and accountability for viral, successful restaurant Anixi.
- Action reservation optimization to grow guests served to over 65,000+ annually.
- Overhaul of wine program and implementation of Wine Captain program.
- Build out and overehaul of Restaurant Event Deck and practices for Private Event use. - Standardization of Restaurant SOP as well as hiring, training, evaluation and termination of all FOH roles.
- Training AGM and future GM candidates.
- Providing support and coverage to other restaurant locations as needed including running all operations in absence of the GM.
- Prepare, manage and oversee weekly staff schedules for 50+ employees while meeting labor goals.
- Oversee ordering and receiving for all restaurant vendors.
- Maintain maintenance and upkeep of restaurant standards.
- Respond with hospitality to all specific guest requests and inquiries.
- Oversee that floor operations run with precision and warmth during nightly service.
- Enhance guest experience leading to a ratings increase from 4.3/4.4 to a 4.6/4.8 on major platforms.
Crossroads KitchenAssistant General Manager / Events Manager
Oct. 2022 - Apr. 2024Calabasas, California, United States- Serve as primary front-of-house manager in the absence of the General Manager.
- Responsible for handling all requests for onsite bookings of our Private Dining Room, and offsite catering and event requests for groups from 8-200 including providing initial information, scheduling, contract drafts and negotiation, through to full-service event execution and staffing and liaising with outside vendors.
- Successfully train, develop, and motivate all restaurant staff in meeting and exceeding expectations for their respective roles.
- Oversee reservation management on all booking software and monitor seating flows in real time to optimize bookings and guest requests.
- Provide leadership through providing a positive work environment, hiring, counseling, disciplining and terminating restaurant employees as appropriate.
- Buildout and oversight of to-go order platforms as well as operations on Toast POS
- Opening and/or closing the restaurant, including the supervision and oversight of high standards of execution for the floor and all operational duties.
Saint Felix HollywoodAssistant General Manager / Events Manager
May. 2020 - Oct. 2022Los Angeles Metropolitan Area- Liaising with Neighborhood, City and County officials and producing all required permitting and necessary protocol for Operations during the Covid-19 pandemic.
- Point of Contact for all event booking requests, scheduling, contract drafts and negotiation.
- Assuming the role of Maitre'd, providing guest relations service during events & overseeing all FOH staff
- Staff selection, scheduling, and training
- MOD role and Host duties during regular business hours
- Inventory management and purchasing in accordance with maintaining upkeep of the restaurant/bar space
- Management of all food delivery apps & relations (Grubhub, Doordash, UberEats)
- Project Management on special items as needed
Sacred Tiger Music PublishingExecutive Assistant
Aug. 2018 - Mar. 2019Greater Los Angeles Area-Solely responsible for input/tracking of Principal’s schedule and company calendar. Booked interviews, appointments, liased with publicist and agent, studio coordinator, doctors, social engagements etc.
-Oversaw staff and vendors and acted on the Principal’s behalf to manage 5 properties locally and abroad.
-Scheduled complex travel arrangements and booked restaurants, cars, flights, hotels and services domestically and abroad with attention to taste. -Ran the company internship program, engaged in outreach and selection of up to 5 interns per cycle, acted as their POC at all times and implemented daily scheduling and activities for each intern. -Responsible for maintaining office space for Sacred Tiger team at Remote Control Productions, keeping inventory/stock as well as film and music production materials organized and current.
Streamline GlobalPersonal Assistant
Jan. 2018 - Aug. 2018Greater Los Angeles Area-Home Management and overseeing all cleaning vendors/staff across 3 homes.
-Decorating/stocking new properties from the ground up under budget, as well as purchasing gifts, groceries, errands.
-Responsible for maintaining all rental listings across multiple platforms. -Researching and reporting on various items/services/companies/tech of interest to Principal.
-Scheduling complex travel arrangements and booking restaurants, cars, flights, hotels and services domestically and abroad with attention to taste. -Responsible for heavy meeting scheduling and keeping Principals’ task list current daily. (Asana/Calendly/Google).
-Admin duties include all mailing, database entry, maintaining monthly expense sheets, light website maintenance.
August HeinriciProperty Manager
Aug. 2017 - Sep. 2019Greater Los Angeles Area-Manager and maintenance coordinator for multiple rental properties across Los Angeles. -Responsible for all tenant turn-over, listings and lease documents. -Maintain listings on rental platforms for properties and provide support for guests, as well as providing feedback to Principal in Barcelona -Provide support as needed as Personal Assistant.
Stone Village ManagementPersonal Assistant
Nov. 2016 - Jan. 2018Greater Los Angeles Area-Administrative duties, gift sourcing, and support as needed at events and functions for Principal.
-Provide support and assistance to the Talent and their families as needed. -Organizing personal effects, personal records, and business materials.
-Scheduling and overseeing travel arrangements for Principal, including international flights and bookings.
-Lending technical support on Principals' finances, bills and all electronic communication.
-Manage all domestic aspects of Principals' home including handling mail, maintenance, overseeing pet care, overseeing vendors in keeping home tidy and well-stocked.
Media C VisionExecutive Assistant
Oct. 2014 - Jul. 2015Venice, CA-Responsible for all A/R, A/P, and Invoicing for Media Production Company (Account Edge).
-Responsible for all travel arrangements, household and office needs.
-Enrollment and implementation of payroll system.
Self EmployedEstate & Property Manager
Jul. 2013 - May. 2020Los Angeles Metropolitan AreaI have collaborated with 5 clients and 15 properties locally and abroad in a variety of Home Management capacities. Highlights include reviewing/approving renters & hosting open houses, advertising rentals, managing instant rental listings across multiple online platforms with up to a 90% occupancy rate, working with a budget to completely furnish a newly purchased home, vendor selection/management for a plethora of projects from broken windows to regular pool service to beginning construction on a new guest house addition, performing routine inspections to maintain standards in upkeep of all properties, and monitoring rent delinquencies & collections, as well as providing monthly expense reports.
Revi Green Inc.Executive Assistant
Jan. 2013 - Jun. 2014Greater Los Angeles Area-Sought out new business opportunities with emerging clothing lines in Southern California and became the first point of contact in selecting inventory to present to department store buyers
-Managed the brokering process & logistics from purchase order through shipping coordination of merchandise for dozens of vendors.
-Maintained key communication with buyers from Ross, DD’s, CitiTrends, TJX, and others, both domestic and abroad. -Coordinated all showroom space operations and maintained President's schedule.
-Responsible for intern selection, direction, and hiring of accounting staff. -Generated inventory tracking system, vendor and buyer database (Excel), and maintained email and phones. -Created merchandise presentation displays and PowerPoints and managed booth at bi-annual ‘Magic’ fashion tradeshow onsite in Las Vegas.
The Lot - LA Studios, HollywoodOperations Manager
Jul. 2012 - Jul. 2013Greater Los Angeles Area-Liaison to 100+ company tenants, their staff and support crew at a busy production studio. -Responsible for move-in and move-out processing, generating all purchase orders, invoices and maintenance orders. -Authorized all visitor requests and related needs. -Organized all transaction records and maintained filing.
TheShop -MelroseStylist & Sales Associate
Apr. 2011 - Jul. 2012Greater Los Angeles Area-Highly customer-oriented retail position. -Worked with clientele to style appropriate, fashion-forward wardrobe for events. -Coordination, control and management of clothing inventory. -Planning and execution of merchandise presentation. -Supported principle staff in the day-to-day operations of multiple storefronts.
University of RedlandsLiaison to Marketing Department
Feb. 2010 - Jun. 2010Redlands, CA-Key point of communication between the Admissions Department, Marketing Department and student body. -Helped to develop advertising communications through translating the need & goals of attending students. -Sought to gain approval from students on messaging and ensured proper quality control procedures were implemented. -Assisted in the development of key resources for advertising production including concept & production of promotional video.
University of RedlandsAdmissions Host & Outreach Coordinator
Aug. 2007 - Jun. 2010Redlands, CA-First point of contact for the University for prospective students. -Coordinated tours, overnight visits and daily activities for prospective students. -Helped with outreach for the University through phone calls and direct mail to applicants and accepted students. -Represented and advocated for the University at college fairs and conferences throughout Southern California. -Helped to determine scheduling for prospective students during their time visiting the University by ensuring that appropriate and applicable classes, professors and resources were made available.
Langrock Sperry & Wool, LLPFront Desk Receptionist
Jun. 2004 - Mar. 2016Middlebury, VT-Screened all incoming calls on 30+ phone lines
-Greeted and received all clients
-Filed, copied, and transcribed dictations when necessary.
-Sorted all incoming and outgoing mail through USPS, Fedex and UPS
-Adhered to strict confidentiality agreements -Managed conference room schedules, attorneys schedules, updated library materials and handled payments made at the front desk, wrote receipts and transferred to the accounting department.
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