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Work Background
Randstad SourcerightSupplier Relationship Manager
Aug. 2022 - Jan. 2025Rocklin, California, United States• Manage full supplier lifecycle, including onboarding, training, and performance oversight. • Coordinate SOW implementation, aligning operational strategies with Kaiser Permanente objectives. • Deliver program communications and vendor education to ensure compliance and clarity. • Contribute to change management initiatives for new program launches and strategic alignment. • Provide consultative insights to client leadership teams on supplier performance and capability.
Randstad SourcerightDirector of Operations
Jul. 2018 - Aug. 2022Rocklin, California, United States• Directed daily operations across key accounts, driving efficiency and contract compliance. • Built and maintained strategic relationships with clients and third-party vendors. • Identified and resolved service gaps, achieving operational performance metrics. • Led a team of 10 personnel, coaching staff to exceed performance targets and maintain high standards. • Developed reporting frameworks and participated in quarterly business reviews. • Collaborated in long-term planning, offering insights on market positioning and strategy.
RightSourcing by MagnitProgram Manager
May. 2011 - Jul. 2018Roseville, California, United States• Oversaw staffing operations at client sites, ensuring quality service delivery and adherence to goals. • Managed a team of 8 and upheld high professional standards across operations. • Fostered strong client relationships and acted as an escalation point for all on-site issues. • Supervised payroll, compliance, and agency partnerships under the MSP model. • Implemented process improvements and training initiatives to support service quality.
Randstad USASenior Program Coordinator
Jun. 2010 - May. 2011Rocklin, California, United States• Cultivate strong relationships with key stakeholders and staffing suppliers to enhance collaboration and service quality. • Develop and manage the contracted scope of services, including staffing vendor management, human resource/employee relations, and implementation of best practices. • Ensure contingent staffing order fulfillment aligns with client specifications for candidate quality, time to fill, and competitive rates. • Oversee the lifecycle management of the contingent workforce, educating staffing suppliers, independent contractors, temporary employees, and contractors on program terms. • Implement new processes and enhance existing procedures to improve operational efficiency. • Identify new departments and organizations, educating them on the advantages of leveraging the VMS (Vendor Management Solutions) program for expansion. • Collaborate with client procurement teams to ensure seamless integration while mitigating risks related to co-employment and worker misclassification. • Develop scorecards for Quarterly Business Reviews (QBRs) to evaluate staffing agency performance and drive continuous improvement.
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