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Work Background
V2X IncNetwork Administrator
Jun. 2024• Administered and maintained enterprise LAN/WAN networks, including Cisco routers, switches, VLANs, and ACLs; line 1 audits, high-availability network operations across remote and multi-site environments. • Utilized network monitoring tools such as GemOne, SolarWinds, and other enterprise applications to track performance metrics, diagnose latency or downtime issues, and maintain network uptime SLAs. • Provided technical support for VoIP systems and end-user network connectivity; resolved incidents related to routing, switching, and encryption devices, ensuring minimal disruption to business operations. • Enforced compliance with network security standards (e.g., NIST, DISA STIG), implemented access controls, and conducted routine configuration reviews to protect infrastructure from vulnerabilities. • Managed incident triage and prioritization through ServiceNow, ensuring timely resolution of high-impact issues; coordinated with senior engineers and external vendors to escalate and resolve complex problems affecting critical users and executive-level stakeholders. • Created and maintained documentation for network configurations, change management processes, and standard operating procedures (SOPs); trained and supported onboarding for junior network personnel.
Dutchie PotTechnical Project Manager
May. 2021 - May. 2022United States• Established workplace procedures to achieve streamlined management of auxiliary dependencies throughout the lifecycle of projects. Performed the validation and iteration management for internal procurement, CRM, and workflow implementations. Amended antiquated processes facilitating greater operational throughput resulting in a 25% reduction in project lull time. Controlled the iteration lifecycle, encompassing lessons learned analysis, Known Error Database, and industry-specific best practices to assure a stable release timeline. • Provided storyboard direction for the lifecycle of project marketing materials. Performed vendor relation management ensuring clear lines of communication were maintained throughout the duration of the project. Served in an advisory role for marketing lifecycles advising the amendment of forgone practices within the space. • Established, maintained, and groomed workflow processes throughout the project landscape. Encompassed team-member insights to aid in the coordination efforts to avail systemic lags woven into team processes. Established baseline & monitoring for operational condition metrics, KPIs, and alerts allowing for a resulting 10% increase in abnormality identifications. All events were conducted in positive and productive customs, with continued event timebox allotment adherence. • Monitored Key Metric Indicators per established baselines to foster future planning initiatives, within the project with a focus on deliverable chain production time. Performed internal analysis of resources utilization, amending the forecasted order schedule to anticipate spikes in project flows. Utilizing KPI items assisted in the path to corrective action by alerting the correspondent departmental leads, of the assessed level of compliance in their departments. Provided periodic reports on departmentalized metrics crafting specific modes of communication to ensure stakeholder engagement and feedback.
VectrusAssistant Site Manager
Aug. 2019 - Mar. 2021World• Coordinated with military counterparts to maintain a successful implementation of all contractual matters and CDRL reports at designated site/location in conjunction with the Program Management Office Task Order Manager.
• Established and maintained a comprehensive quality and safety program in compliance with OSHA, Vectrus, and United States Air Force (USAF) requirements.
• Ensured the site compliance with adherence to USARCENT and DISA policies with regards to network hygiene, structural integrity and • Established and maintained a comprehensive, flexible, and adequately documented training program to uphold company and military standards of practice.
VectrusNetwork Administrator
Oct. 2017 - Feb. 2021World• Aid Battalion, Brigade, and Division level elements acquire and maintain NIPR and SIPR data and voice from planning until redeployment.
• Assist IA and the location and mitigation of IA violations by tactical users.
• Track network advertisements, changes, issues, and outages through ACAS.
• Maintain 24/7 accountability to provide immediate response to Global and Local cyber threats.
• Program Routers, Switches, Call Managers, and Firewalls to support forward-deployed missions.
• Maintain multiple levels of security through the configuration of Tier 2 and Tier ½ Firewalls in CSM, ASDM, and IOS command line.
• Work hand-in-hand with the customer to ensure proper configuration of their equipment and connectivity to all services required by the current mission.
• Developed and maintained an Access database on SharePoint to keep detailed records of all active missions’ configurations and IPs to streamline troubleshooting.
• Resolve customer issues through email and telephone calls with excellent customer service.
• Provided operational support for DSCS STEP missions utilizing voice and data circuits.
CRIN Solutions Founder
Jan. 2017 - Jun. 2018Atlanta Metropolitan Area
CRIN SolutionsFounder
Jan. 2017 - Jun. 2018Atlanta Metropolitan Area
Georgia Tech Research InstituteNetwork Support Engineer
Jan. 2016 - Oct. 2017Greater Atlanta Area• Assisted in the deployment of Cisco's Identity Services Engine (ISE) version 2.0 across an enterprise network environment • Configured and verified that clients where being profiled and postured correctly.
• Assisted with the implementation & support 802.1x technology across wired, wireless and VPN’s for enterprise network
• Provided operational support for issues and handled requests within the enterprise VoIP system. • Worked with other team members to monitor the enterprise network using network monitoring tools
US Army Corps of EngineersPC Technician
Jul. 2015 - Oct. 2015Elberton, GAProvide support to end-users for personal computers (PC), server or mainframe applications, and hardware, under direct supervision. Install, troubleshoot, and repair personal computers, network equipment such as servers, modems, multiplexers, telephones, cables, connectors, and other PC related peripherals. Connect user’s office computers and terminals to the Army Core of Engineers’ pre-existing data networks. Effectively communicates proper use of personal computers and networks to end-users. Utilizing remedy or appropriate ticketing system to report documentation of work and track all repairs need to restore user functionality.
United States Marine CorpsJunior Network Administrator
Mar. 2015 - Jun. 2015Okinawa, JapanProvided Network Administration for the integration of medium size networks; while being assigned to a complex networking team. Provided network integration utilizing Cisco technologies and ability to adapt to the latest network technologies such as VOIP, SAN, IDS, Content Switching, Load Balancing and enterprise class switching. Provided a strong knowledge base to install, troubleshoot, repair, and maintain Cisco Network equipment on the LAN/WAN, test and network links in Cisco Routers, switches and wireless access points. Provided Cisco systems integration support, developed networks, designs, and documents the execution of complex installation procedures. Perform analysis of test results, and prepares comprehensive network reports which verify and validate network performance.
United States Marine CorpsInformation Systems Coordinator
Jun. 2014 - Mar. 2015Okinawa, JapanInformation Systems Coordinators (ISCs) are the critical link between local Helpdesks and the Enterprise Network Engineering Team for the Marine Corps. When compounded with the complexities of the Marine Corps Enterprise Network (MCEN), ISCs are among the last line of defense against potential problems that may occur on the network. Roles and Responsibilities Include:
• Act as the liaison between local helpdesks and the MCEN Help Desk.
• Assist with user incident resolution.
• Assist in accountability of IT assets.
• Manage permissions for all section files and folders within the
MCEN shared drive and SharePoint site.
United States Marine CorpsDesktop Administrator
Mar. 2014 - Feb. 2015Okinawa, JapanResponsible for troubleshooting complex hardware, software, O/S, email and office software issues.The lead on 8-10 projects, and participated in additional 4-6 projects. Actively takes part in developing processes directly affecting the desktop and end user computing services group locally while working with other desktop help desk representatives towards network wide policies and procedures. Researching and providing recommendations on peripheral equipment, such as keyboards, phones, tablet, monitors, TVs, printers, etc. This role understands how the SDLC and ITIL for implementing systems both for the end user as well as enterprise wide. Maintains and implements solutions for endpoint management such as imaging, security tools (Antivirus, encryption, and group policies). Identifies and evaluates alternative technological solutions and provides evaluation results to senior staff for further recommendation. Possess advanced skills in Windows XP & 7 operating systems and some knowledge of Windows 8, in addition to advanced desktop concepts.
United States Marine CorpsTactical Data Systems Administrator 5974
Jun. 2012 - Jun. 2015Okinawa, JapanTactical Data Systems Technicians plan and perform operational management and maintenance on the Marine Air Command and Control Systems (MACCS) Tactical Data Systems, and common hardware/software suites. They are responsible for the installation, configuring, management, system administration, and maintenance of all MACCS tactical data systems, hardware and software. They make periodic inspections and perform preventive maintenance. They use proper safety procedures in system maintenance and operations; diagnose and isolate malfunction to the fault; remove and replace LRU (lowest repairable unit), if hardware, perform corrective measures of software; and verify that the malfunction has been corrected. They maintain diagnostic and operational tools, support, and test equipment; assist in maintaining accountability of all equipment; assist in maintaining accountability of all parts of the system including software, spare parts, and in requisitioning supplies and spare parts. They maintain necessary records of maintenance per references and compile data for necessary records of maintenance and compile data for reports.
Dutchie Pot
United States
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