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Work Background
R&E Ocean Community ConservationInvestigadora y guía
Jun. 2024 - Oct. 2024Nuquí, Chocó, Colombia* Redacté y presenté discursos inspiradores de conservación, adaptándolos a diferentes audiencias. * Generé contenido escrito y visual para promover la educación medioambiental. * Guié actividades turísticas de avistamiento responsable de ballenas y delfines.
Casa BalaeVoluntaria y profesora de yoga
Jun. 2024 - Oct. 2024Nuquí, Chocó, Colombia* Dicté clases de yoga y meditación. * Generé contenido escrito para documentar, estandarizar y optimizar procesos. * Reemplacé administración y hosting del hotel, encargándome de las salidas y entradas de huéspedes, el manejo de personal, atención y actividades, contabilidad, etc.
R&E Ocean Community ConservationVolunteer
Jun. 2024 - Oct. 2024Nuquí, Chocó, Colombia* Delivered educational speeches on marine conservation, tailoring content for different audiences. * Coordinated and monitored responsible whale-watching tours, ensuring both captain and crew adherence to regulations. * Developed structured reports on captain compliance, audience engagement, and marine life conditions. Highlighted lesson: tailoring communication to the audience is essential. A well-crafted speech designed to resonate with the intended audience captures attention and inspires action. However, the same message, if misaligned with the audience, risks being overlooked.
Casa BalaeVolunteer
Jun. 2024 - Oct. 2024Nuquí, Chocó, Colombia* Led hotel operations, coordinating logistics for incoming/outgoing guests and supplies. * Managed communication with multiple stakeholders (hotel staff, tour guides, captains). * Scheduled and organized guest activities, ensuring smooth execution and customer satisfaction. * Oversaw quality control in service delivery and operational efficiency. * Created and maintained internal documentation for operational workflows, optimizing logistics efficiency. Highlighted Lesson: The importance of clear documentation in managing complex logistics. A well-documented process ensures efficiency, reduces miscommunication, and reduces the risks of errors.
Atman Yoga VanadurgaVoluntaria y profesora de yoga
Apr. 2023 - May. 2024San Rafael, Antioquia, Colombia* Diseñé y dicté cursos de yoga, meditación y disciplinas donde integré ejercicios de escritura para la autoexploración. * Trabajé en áreas como mercadeo y comunicación interna, donde donde la precisión en el lenguaje fue clave para la comunicación efectiva.
Atman Yoga VanadurgaVoluntaria
Apr. 2023 - May. 2024San Rafael, Antioquia, Colombia* Standardized and optimized recruitment and administrative processes, improving efficiency. * Led internal communication efforts to align organizational culture and operations. * Managed temple maintenance staff, ensuring smooth daily operations. * Conducted and oversaw the onboarding process for new staff and volunteers. Highlighted lesson: Effective leadership is a balance between initiative and delegation. Taking ownership of projects while also knowing when to trust and empower others made me a more adaptable leader. I learned that a service-oriented mindset creates a culture of collaboration and efficiency.
Arkangel AIMarketing & Growth
Jul. 2022 - Nov. 2022Remoto* Redacción y diseño deigital de documentos y contenido interno. * Prospecto y estrategia con clientes potenciales.
Arkangel AIMarketing & Growth Trainee
Jul. 2022 - Nov. 2022RemoteProspecting and strategy with potential clients. Digital design of documents and internal content. Highlighted learnings: structuring, identification, and measurement of indicators to follow progress.
MattExperiences leader
Jan. 2022 - Jul. 2022Medellín, Antioquia, ColombiaStandardizing, optimizing, and documenting internal processes. Entrepreneurship apprentice. Legal, technical, finances, customer service, branding, growth, etc. Highlighted learning: iterative growth. Starting with a foundation to improve instead of achieving perfection from the start.
Hospital General de MedellínIntern engineer
Jul. 2021 - Nov. 2021Medellín, Antioquia, ColombiaDevelopment of a Python algorithm using image processing to train and provide feedback to hospital staff in handwashing. Highlighted learning: focus on results. Finding solutions to the root cause considering unconventional methods.
TeleperformanceRepresentante de servicio al cliente
Nov. 2020 - Dec. 2020Medellín, Antioquia, Colombia* Soporte al cliente de temporada para Monet Global mediante chat y teléfono en cuestiones técnicas, rastreo de órdenes, manejo de suscripciones y resolución de problemas, asegurando una óptima experiencia de usuario. * Desarrollé una comunicación sólida y habilidades de resolución de problemas, manejando diferentes personalidades, desescalando situaciones tensas y enfocándome en negociar con los clientes para encontrar soluciones gana-gana. * Utilicé la plataforma interna de Monet Global’s para registrar casos, dar seguimiento a resoluciones, manejar suscripciones y datos y procesar reembolsos eficientemente.
TeleperformanceCustomer Service Representative
Nov. 2020 - Dec. 2020Medellín, Antioquia, Colombia* Provided phone and chat support for technical issues, order tracking, subscription management, and complaint resolution, ensuring a smooth customer experience. * Utilized Monet Global’s internal platform to log cases, track resolutions, manage customer subscriptions and data, and process refunds efficiently. * Developed strong communication and problem-solving skills, effectively managing different customer personalities, de-escalating tense situations, focusing on negotiating with the customers for a win-win solution.
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