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Work Background
Kay Star Support ServicesBusiness Owner
Feb. 2021VIRTUAL•Manage various social media accounts, including but not limited to Instagram and Facebook •Engage with online community, answering questions & concerns, and responding to comments on these avenues •Appointment setting, email-inbox organization, manage daily task, and other various administrative tasks •Work with business owners to create productive ads on social media to drive traffic to accounts and/or websites. •Create & foster an active & engaged community of followers & supporters using various research methods on social media platforms
Rhino Brand LLCCustomer Service Representative
Mar. 2018 - Mar. 2021•Handle & resolve customer requests, complaints & questions via email as part of the Customer Service team using the FreshDesk platform •Manage & update product inventory across multiple platforms (Shopify, Shipmonk, ShipHero & Fulfillment.com) •Used Shopify to update tracking information & verify customer orders, filling in any discrepancies (i.e. missing items from the order & invalid tracking numbers) •Multi-task several platforms for courier services, inventory management, customer service correspondence and more to answer customer questions & manage orders •Bi-weekly meetings via Google Meet w/ Customer Service team, Owners, & Marketing team
Miami Dolphins and Hard Rock StadiumTicket Agent
Jul. 2017 - Nov. 2018347 Don Shula Drive• Greet stadium guests upon arrival and assist with proper entrance procedures, collecting tickets for all types of events such as concerts and sporting events. • Refuse admittance to patrons on the basis of admittance policies or for lack of ticket possession. • Perform visual evaluation for signs of counterfeit tickets, money, etc. • Assist stadium guests with locating their seating area and any other place of interest within the stadium
Woman2Woman Breast Cancer FoundationCase Worker/Administrative Assistant/VP of Human Resources
Nov. 2007 - Jul. 2014Florida, USA• Managed 5-10 Case Workers, helping them maintain proper procedure with clients • Responsible for overseeing the Patient Advocate and managing her home visits with clients • Responsible for maintaining clear & concise records in the company’s nation-wide donor database • Maintained relationships with organizations and companies within the community to provide services to our patients • Supervised office staff while Executive Staff was out of the office • Handled any issues with donors and patients via telephone and internet • Maintained the company’s social media networks • Assisted with planning of annual events such as the Health Fair and Gala • Handled the company’s email account, keeping in contact with clientele requesting more information, and Partnership organizations contacting us • Worked as contact person out in the field, attending different events to bring exposure to the organization • Responsible for interviewing & hiring prospective employees • Handled employee issues and maintained a proper and conducive working environment • Responsible for bi-weekly Payroll for up to 35 employees • Attended and completed several seminars for Continuing Education Credits • Kept up-to-date records for employee database and Employee Handbook • Assisted Bookkeeper with basic accounting procedure and balancing of accounts
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