Web.com formally Interland, Inc.Manager of Network Operations
Jul. 1999 - May. 2001Greater Atlanta AreaEvaluated, prioritized, and coordinated requests for assistance from internal and external customers experiencing issues with hardware, operating systems, system configuration, databases, applications, e-mail, DNS, networking, and other computer-related technologies. This included checking on the flow of trouble tickets through SNIPER and insuring they were being escalated via the current escalation procedures. Also monitored Network Management Systems, which included NetCool, BMC Patrol, and Cisco Works among others for outages in the different layers of the network and servers. Managed staff of 21, which included determining coverage, providing input for employee performance reviews and participating in review sessions with the employee and Director of the Network Operations Center.