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Work Background
Upcelerator by DreamupsProduct Mentor
Mar. 2024 - Jun. 2024MoldovaWebsite: https://upcelerator.md/ I had the privilege of contributing to Upcelerator, an online accelerator dedicated to nurturing idea-stage technology startups. Upcelerator is tailored for aspiring entrepreneurs seeking guidance to refine their business concepts and secure the investments needed to propel their startups forward. As one of the keynote speakers, I kicked off the accelerator with a presentation on Customer Development. Throughout the program, I also provided personalized mentoring sessions to participants, offering strategic insights and support to help them achieve their entrepreneurial goals.
Pivotal Product School by DreamupsProduct Coach
Oct. 2023 - Dec. 2023MoldovaWebsite: https://pivotalproductschool.ro I had the privilege of serving as a Product Coach for three startups during the first season of Dreamups' Pivotal Product School. In this role, I provided valuable guidance and support to enhance their product development strategies and fostered a collaborative environment to drive ideation.
UberSenior Product Manager
Sep. 2023Sofia, Bulgaria- Manage a product portfolio spread across six continents, impacting 70+ countries, involving over 200 cross-functional team members. - Designed Uber’s 3-Year Tax Invoicing strategy, incorporating AI automation to reduce operational costs and enhance compliance. - Launched on-demand invoicing functionality, eliminating 1B+ unused invoices and generating $1.5M+ in savings over three years. - Led invoice accuracy improvements from 86% to 99.25%, mitigating compliance risks and improving reconciliation processes. - Successfully led the global rollout of tax invoices across three mobile apps, driving over 16 million user engagements, reducing compliance risks, and achieving a 34% decrease in support tickets. - Launched a self-serve invoicing solution, achieving a 45% reduction in generation errors and a 19% decrease in incorrect invoices, while boosting daily resolution rates by 66%. - Transformed backlog and sprint planning processes, decreasing planning time by 50% and enhancing team alignment.
UberProduct Manager
May. 2022 - Sep. 2023Sofia, Bulgaria- Ensured successful product launches by bridging communication between engineering and stakeholders, resolving 100+ critical issues. - Developed 10+ user-friendly, scalable product features by collaborating with design and engineering teams. - Studied demand trends and user feedback to understand customer needs and plan a new tool's requirements, leading to estimated savings of $1M+. - Developed a real-time invoice engagement dashboard, enabling data-driven decision-making. - Conducted user surveys and interviews, prioritizing requirements for a bulk download tool, benefiting ~1000 active users and resulting in $80K monthly savings from manual work. - Defined product vision and strategy, developed and executed product roadmap for the next 18 months, and drove cross-functional team alignment on priorities. - Conducted product discovery for a front-end tool, collaborating with design and engineering to address 20+ pain points and enhance user experience.
UberProduct Operations Manager
Jun. 2021 - May. 2022Sofia, Bulgaria- Responsible for the Tax Invoices Product domain at FinTech and directly worked with the team's 10 engineers and 1 Engineering Manager. - Initiated FinTech's first Product Ops processes, establishing foundational workflow efficiencies. - Built a case for the need for more people in the Product Operations role by overdelivering the targets by more than 100% in the first three months. - Owned and led the launch of tax invoice processes across six countries, coordinating multinational project scopes. - Enhanced product usability by conducting weekly tests with the Design UX team. - Helped to scale the organization by actively driving activities like recruiting to build up the team and developed tools/automation and process improvements to scale the work.
Smule, Inc.Senior Project Manager, Music Release
Dec. 2020 - Jun. 2021Sofia, Sofia City, Bulgaria- Optimized internal catalog operations, improving industry coverage by 60%. - Achieved a weekly time saving of 12 hours across three teams by revising and re-creating workflows & rules for a Jira project. - Analyzed and automated a DMCA/Copyright processes making them 20 times faster.
Smule, Inc.Project Manager, Music Release
Dec. 2019 - Dec. 2020Sofia, Bulgaria- Refined music release workflows, saving 25+ hours per week across two teams of eight. - Introduced a new approach for in-app marketing campaigns and increased the accuracy of results by 40%. - Managed and completed the release of 230+ partnerships and associated marketing campaigns in three mobile apps. - Enhanced team productivity by 30% by cultivating motivation and leading by example.
Smule, Inc.Project Coordinator, Music Release
Apr. 2019 - Dec. 2019Sofia, Sofia City Province, Bulgaria- Coordinated a team of 30 associates in different departments and offices. - Increased project efficiency by 25% in the first six months via process improvement. - Simplified a communication flow with automation between Jira & Slack.
Coca-Cola HBC Bulgaria - Be. Create. Celebrate.Project Coordinator in Sales, Management Trainee
Oct. 2017 - Mar. 2019Sofia, Sofia City Province, Bulgaria- Authored and implemented together with a team a new selling approach in all 28 countries in the Hellenic Group. - Designed, organized, and co-led the organization of a new national internal Sales competition in a record 3 week time. - Proposed and oversaw a collaboration between the Company, American University in Bulgaria, and one big client to achieve a quarterly target. - Coordinated a cross-functional project and optimized one process by 10%. - Designed training programs for new employees and ongoing projects to improve the effectiveness of existing staff by 15%.
Coherent LabsMarketing Content Manager
Jun. 2017 - Aug. 2017Sofia- Developed messaging content deliverables, including blogs, sales materials, and other content for a variety of B2B clients - Responsible for creating an editorial calendar and managing the participation of other writers - Kept current with emerging new technologies through relevant newsletters and events
Radio AURAGeneral Manager
Apr. 2016 - Apr. 2017American University in Bulgaria, Blagoevgrad
Radio AURAProducer
Sep. 2015 - May. 2017American University in Bulgaria, Blagoevgrad
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