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Work Background
Hotel LucineGeneral Manager
Jan. 2023Galveston, Texas, United StatesRecruited during the construction phase to lead pre-opening planning, team development, brand implementation and operational launch Led all pre-opening activities, including build timeline alignment, FF&E placement, systems and team hiring Collaborated with ownership and designer to bring brand vision to life across interiors, guest journey, and service culture Built and trained a cross-functional team from scratch, including management, front office, housekeeping and food & beverage Assisted in design and implementation of all SOPs, hiring processes, and local vendor partnerships Achieved 80% occupancy within 6 months with ADR $230 in line with market comp set Acted as liaison between developers, designers, contractors and local authorities throughout build and pre-open
979 Vacation Property ServicesOperations Manager
Jun. 2020 - Feb. 2023Galveston, Texas, United StatesManaged end-to-end operations for a portfolio of vacation rental properties, driving scalability, operational efficiency, and service excellence. Served as the primary liaison between guests, property owners, and internal teams to ensure clear communication and high satisfaction. Analyzed guest feedback and operational data to uncover inefficiencies and implement impactful process improvements. Maintained consistent 5-star guest experiences by standardizing check-in/out procedures, welcome materials, and issue resolution protocols. Partnered with leadership to onboard new properties, forecast staffing needs, and navigate seasonal demand shifts effectively.
Stratus Properties Inc.Leasing Manager
Aug. 2018 - Nov. 2019Austin, Texas, United StatesLed all aspects of leasing operations, including lead generation, property tours, application processing, lease execution, and resident move-ins and renewals. Supervised and trained leasing staff, analyzed market trends and competitor pricing, and adapted leasing strategies to maintain a competitive edge. Ensured full compliance with Fair Housing regulations and collaborated with cross-functional teams to ensure unit readiness and timely reporting of leasing metrics. Directed a diverse team of leasing agents, maintenance technicians, housekeeping staff, and third-party contractors to uphold high service standards and property appearance.
MML HospitalityBeverage Manager at Clark's Oyster Bar
Jan. 2018 - Aug. 2018Aspen, Colorado, United StatesLed daily bar operations with a focus on beverage quality, inventory management, and full compliance with local liquor laws and health regulations. Recruited, trained, and managed bar staff, fostering a high-performing team that consistently delivered exceptional service aligned with the Clark’s brand experience. Collaborated closely with culinary and front-of-house teams to ensure bar offerings complemented the menu and elevated the overall guest experience. Managed vendor relationships, ordering, and cost controls to optimize the beverage program and drive profitability.
MML HospitalityBartender at Jeffrey's
May. 2015 - Jan. 2018Austin, Texas Metropolitan AreaExpertly crafted classic and signature cocktails with precision and consistency, upholding Jeffrey’s elevated standards of quality and service. Delivered exceptional, knowledgeable hospitality to guests in the bar and lounge, offering personalized guidance on wine, spirits, and cocktail selections. Maintained a clean, organized, and fully stocked bar, ensuring compliance with all health, safety, and TABC regulations. Collaborated closely with front- and back-of-house teams to provide seamless service and contribute to a refined, memorable guest experience.
MML HospitalityBartender at Clark's Oyster Bar
Mar. 2013 - May. 2015Austin, Texas Metropolitan AreaPrepared and served classic cocktails, wines, and curated beverage selections with speed, consistency, and a strong attention to detail. Provided warm, knowledgeable service, assisting guests with drink menus and offering thoughtful pairing recommendations. Supported daily bar operations, including inventory management, restocking, and close coordination with kitchen and front-of-house teams to ensure smooth, efficient service.
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