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Work Background
HH Korean Language CenterHuman Resources Generalist
Jun. 2024Malaysia, Kuala LumpurI currently oversee HR and people operations at HH Korean Language Center, where I manage recruitment, employee relations, HR compliance, and internal HR processes. When I joined, many HR systems were still informal, so I worked on structuring the hiring process, introducing clearer interview frameworks, and organizing internal HR documentation to make things more consistent. This helped reduce our hiring timeline from about two months to just over a month while improving candidate quality. I also work closely with management on employee development, training coordination, and HR policies to make sure the team is supported as the organization grows. In a small but growing company, my role often goes beyond HR administration. I help connect operations, management decisions, and people development so that the organization runs more smoothly.
Thirdwave MY Sdn BhdHuman Resources Generalist
Dec. 2022 - Jun. 2024Malaysia, Petaling JayaAt Thirdwave, I handled HR responsibilities across multiple outlets in a fast-paced F&B environment with over 100 employees. My work involved recruitment, employee documentation, HR compliance, and supporting day-to-day HR matters across the company. I worked closely with managers to improve onboarding and training so new staff could adapt more quickly to the operational environment. I was also involved in strengthening HR policies and resolving employee issues when they arose. Over time, these improvements helped reduce employee disputes and contributed to a more stable working environment across the outlets.
GenpactAdmin Cum Receptionist
Nov. 2022 - Dec. 2022MalaysiaDuring my short contract at Genpact, I supported administrative and operational tasks within a shared services environment. I handled internal support tickets, administrative coordination, and helped ensure day-to-day office operations ran smoothly. The role required quick problem-solving and attention to detail, especially when managing multiple requests from different departments. I also assisted with inventory and resource tracking processes that helped reduce shortages and improve coordination across teams.
Sifoo International Sdn BhdHuman Resources Executive
Jun. 2022 - Nov. 2022Malaysia, Petaling JayaAt FunnelEvo, I supported HR operations in a consulting environment where employee development and performance were key priorities. My role included HR administration, employee engagement initiatives, and supporting talent development programs. I worked closely with employees and management to address HR-related issues and ensure smooth communication between teams. I also helped coordinate training and leadership development programs aimed at improving team performance and workplace culture.
Baitulnur Sdn BhdHuman Resources Executive
Apr. 2020 - May. 2022Malaysia, AmpangMy time at Baitulnur gave me hands-on exposure to building HR processes in a growing retail distribution company. I supported recruitment, payroll coordination, HR documentation, and employee administration while helping establish clearer HR structures within the organization. During the Covid-19 period, I was also involved in implementing workplace policies to ensure compliance with government regulations while keeping operations running smoothly. We also introduced employee wellness initiatives during this period to support staff morale and maintain a stable work environment.
Malaysia AirportsCustomer Experience Management Officer
Aug. 2018 - Apr. 2020Malaysia, SepangI started my career at KLIA working directly with passengers in a fast-paced airport environment. The role involved assisting travelers, handling service recovery situations, and coordinating with airline staff, security teams, and ground operations to ensure passengers were supported. It was a demanding environment that required quick thinking, patience, and strong teamwork. I was also involved in incident response situations and was recognized twice with Employee of the Month for teamwork and service excellence.
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