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Work Background
AND DigitalFront End Developer and Mobile developer
Jun. 2022Bristol, England, United Kingdom
FasthostsUI Developer
Aug. 2021 - Jun. 2022Working as a UI developer I help maintain the company sales website whilst working closely with the development and marketing team as well as project managers and product owners throughout the business. Key Responsibilities: Taking user interface and web page designs and converting them into functional working builds Ensuring relevant modern standards are used Conducting your own developer testing of builds to make sure they look and behave as designed Building responsive emails Keeping up to date with current and new technologies
IntradoImplementation Project Manager
Feb. 2020 - Aug. 2021Gloucester, England, United KingdomAs a Project Manager I am responsible for the successful on-boarding of Intradoโs products and services on behalf of our clients. I work with different departments in region and globally to ensure that the customer receives a smooth transition and that the customer, business, and operational requirements are met. I create and maintain project trackers and precise timelines. Host regular update meetings with clients to keep track of progress. Ensure accurate time tracking of resources to enable the correct billing back to clients.
IntradoWorkforce Management Team leader
Jun. 2019 - Feb. 2020Gloucester, United KingdomAs a WFM Team Leader I am responsible for WFM Specialists performance, development, mentoring, and coaching to meet and continuously improve both West and client service level metrics. I oversee reporting and real-time monitoring. My team and I are held accountable for schedule adherence, absenteeism, call volume, in chair occupancy, average call handle time and other components of the overall workflow. We in return hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to WFM functions. I am also responsible for meeting team productivity and quality goals and communicating with managers and other business partners.
IntradoEvent Coordinator Team Leader
Feb. 2018 - Jun. 2019Gloucester, United KingdomResponsible for supporting and mentoring a team of 15 agents. Communicate company goals, safety practices, and deadlines to the team. Motivate the team members and assess performance. Provide help to management, including hiring and training, and keep management updated on team performance.
IntradoBilingual Event Coordinator
Mar. 2014 - Feb. 2018Gloucester, United KingdomResponsible for Reservation , support and delivery of Operated Assisted events. The role covered the customer journey from the moment they called our customer service line to enquiry about bookings or support on reserved conferences to the actual support of the delivery of the conference call . Attention to detail and ability to provide customers with resolutions and guidance are key aspect of this role.
AND Digital
Bristol, England, United Kingdom
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