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Work Background
private-companyDispatch Specialist
Jun. 2025
Penn State HealthSecurity Operations Specialist
Feb. 2025 - May. 2025Hershey, Pennsylvania, United States
Vector SecurityTech Support
Nov. 2024 - Mar. 2025Nashville, Tennessee, United StatesDiagnosing and assisting customers with technical issues relating to their alarm panels, application, access control, smart home operations, thermostat, or camera systems. Escalating more serious issues to on call technicians.
ADS SecurityCustomer Support Specialist
Mar. 2020 - Nov. 2024Nashville, Tennessee, United StatesIn my role as a Customer Support Specialist at ADS Security, a Vector company in Nashville, Tennessee, I successfully managed high volumes of inbound calls during a merger, blending customer service with a sense of urgency. I efficiently diagnosed customer issues and directed them to the appropriate solutions, showcasing my comprehensive knowledge of department responsibilities and customer concerns. • Demonstrated strong communication skills in handling customer inquiries. • Developed a deep understanding of various customer concerns and needs. • Successfully navigated through a merger, ensuring seamless customer support throughout the transition.
ADS SecurityDispatcher
May. 2018 - Mar. 2020Nashville, Tennessee, United StatesAs a Dispatcher at ADS Security, I effectively managed alarms and inbound calls, prioritizing customer satisfaction and productivity. I followed SOP, gained security clearance, and directed customers to the right departments for prompt solutions. • Maintained high customer satisfaction through efficient handling of alarms and inbound calls. • Followed SOP and gained security clearance to ensure smooth operations. • Directed customers to appropriate departments for quick and effective solutions.
Store Opening SolutionsAdministrative Assistant
Dec. 2017 - May. 2018Nashville, Tennessee, United StatesIn my role at Store Opening Solutions, I efficiently managed inventory and database operations, releasing orders promptly and responding to client emails. Additionally, I prepared daily, weekly, and monthly reports to track progress and ensure optimal performance. • Streamlined workflow processes to improve efficiency • Enhanced communication with clients through timely responses • Implemented reporting systems for better tracking and analysis
QVCSeasonal Customer Service Associate
Nov. 2017 - Jan. 2018Nashville, Tennessee, United StatesI successfully managed inbound calls and entered customer orders for seasonal sales and products at QVC. By memorizing catalogs, sales, and rewards program rules, I provided efficient customer service and contributed to driving sales. Additionally, I learned about seasonal sales trends and products to better assist customers.
C.O.P.S MonitoringShift Supervisor
Jan. 2015 - Nov. 2017Nashville, Tennessee, United StatesIn my role as a Shift Supervisor at C.O.P.S Monitoring, I led employee training sessions, conducted performance evaluations, and collaborated with managers to enhance operational processes. • Ensured quality and safety standards were met through thorough evaluations. • Supported team productivity by answering questions and intercepting errors.
C.O.P.S MonitoringTeam Lead
Jan. 2014 - Jan. 2015Nashville, Tennessee, United StatesLed the training of new central station operators, ensuring adherence to safety protocols and operational procedures. • Delegated employee workflow to optimize team productivity and efficiency. • Made critical decisions outside of standard procedures to resolve issues promptly and maintain customer satisfaction.
Childcare and DevelopmentFoster Parent
Feb. 2013 - Feb. 2013Middle Tennessee, Tennessee, United StatesBetween 2005 and 2021 I worked as a Nanny, foster parent, interim guardian and mentor for children of families in need or with specific hardships. This includes families split by military, prison, custody or families facing addiction, health issues, or trauma. I was a consistent (and remain) a point of outreach for children I supervised or mentored through crisis.
C.O.P.S MonitoringDispatcher
Jan. 2013 - Jan. 2014Nashville, Tennessee, United StatesIn my role as a Dispatcher at C.O.P.S Monitoring, I managed alarms following standard procedures, notified local authorities promptly, and documented information accurately. I developed exceptional customer service and de-escalation skills, ensuring customer safety and satisfaction. • Handled alarms following standard procedures • Notified local authorities promptly • Documented information accurately
Childcare and DevelopmentNanny
May. 2005 - Jan. 2013Middle Tennessee, Tennessee, United StatesBetween 2005 and 2021 I worked as a Nanny, foster parent, interim guardian and mentor for children of families in need or with specific hardships. This includes families split by military, prison, custody or families facing addiction, health issues, or trauma. I was a consistent (and remain). point of outreach for children I supervised or mentored through crisis.
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