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Work Background
Intersea Co. for General TradingOperations & Sales Account Manager
May. 2023Iraq• Manage sales operations and account performance for a diverse portfolio of premium international spirits, wine, and champagne brands. • Represented Globally Recognized Brands like Macallan, Dewar's, Teeling, William Lawson's, Grey Goose, Stolichnaya, Frescobaldi, J.P. Chenet, Bottega, B&G, Thomas Barton, Calvet, Bombay Sapphire, Bacardi, Eristoff, Gunpowder Irish Gin, Highland Park, Aberfeldy, Patron, Miradiva, Cenote, Mijenta, Famous Grouse, and Piccini. • Develop and execute sales strategies, business development plans, and operational processes to drive revenue growth and market expansion. • Lead and mentor a multidisciplinary team of sales, warehouse, and support staff to ensure high performance and efficient daily operations. • Build and maintain strong relationships with clients, distributors, and key stakeholders to maximize brand visibility and customer satisfaction. • Oversee budgeting, forecasting, and financial operations, ensuring effective cash flow and resource management. • Conduct detailed market research and competitor analysis to inform strategic decision-making and capitalize on new business opportunities. • Plan and implement targeted marketing initiatives to increase brand awareness, support sales efforts, and enhance product visibility in both on-trade and retail channels. • Drive consistent sales growth by identifying new opportunities, expanding product reach, and developing tailored solutions for key accounts. • Ensure compliance with industry regulations, company policies, and quality standards across all sales and operational activities. • Stay current with global industry trends and innovations to maintain a competitive edge in the market.
Azadea GroupRetail Salesperson / climbing world leader
Feb. 2018 - Dec. 2019Dbaiyeh, Mount Lebanon, Lebanon• Facilitated workshops on gear and climbing techniques, resulting in 70% customer retention over 18 months. • Achieved year-over-year sales growth by launching new climbing clinics, and providing customer service and product knowledge to expedite sales. • Increased customer satisfaction ratings, while maintaining a customer retention rate. • Developed comprehensive and innovative climbing product knowledge for climbers of varying levels.
NikeRetail Salesperson
Aug. 2016 - Jan. 2018Dbaiyeh, Mount Lebanon, Lebanon• Be knowledgeable about the product. • Identify prospective customers, lead generation, and conversion. • Contact new and existing customers to discuss needs. • Emphasize the features of products to highlight how they solve customer problems. • Answer questions about the products. • Negotiate prices and terms and prepare sales agreements. • Collaborate with colleagues in many different sectors. • Maintain contact lists and follow up with customers to continue relationships.
Kina Handcrafted BarSales And Marketing Representative
Mar. 2014 - Sep. 2021Jbail, Mount Lebanon, Lebanon• Increased client engagement by 45% by developing and executing a targeted sales and marketing strategy aligned with strategic objectives, market analysis, and budget constraints • Created and managed the restaurant’s social media presence to promote updates and foster high levels of engagement within the online community • Oversaw operations for other restaurants within the group, optimizing performance and customer service. • Handled the sea operation, ensuring logistical efficiency and quality standards. • Organized and sponsored special customer engagement events, successfully attracting a larger audience and enhancing brand visibility • Designed and implemented promotional offers, including happy hours and competitions, to drive customer interest and increase sales • Secured corporate partnerships with local businesses and influencers to expand the restaurant's visibility and reach • Improved customer satisfaction rates by 20% within one year by implementing an effective customer feedback management process • Launched a loyalty program that provided special incentives to retain existing customers and encourage repeat business • Measured departmental performance using specific Key Performance Indicators (KPIs) to assess effectiveness and inform strategic decisions • Delivered regular reports to management detailing customer engagement, sales performance, and the impact of marketing initiatives
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