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Work Background
techolutionPartner Associate AI Advocate
Apr. 2024 - Mar. 2025
techolutionLead Marketing Innovation Specialist
Mar. 2024 - Mar. 2025United States
techolutionExecutive Assistant
Dec. 2023 - Apr. 2024Ridgewood, New Jersey, United States
Superior Fragrances IncProject Manager / Operations Administrator
Jan. 2022 - Dec. 2023Nutley, New Jersey, United States★ Direct report to the CEO. Provide support and assistance for a variety of business matters. Conduct heavy calendar management, and plan and manage projects, travel, meetings, and events. • Proactively identify potential issues and create mitigation and contingency plans to ensure the successful planning, scheduling, and execution of meetings, travel, events, and projects. • Managed chargeback processing efficiently using SAP. • Collaborated with prominent companies including CVS, Walgreens, Costco, TJMaxx, Marshalls, Winners, and Burlington. • Expertly resolved technical issues, either through personal troubleshooting or by coordinating with the IT support team for comprehensive solutions. • Arrange complex, detailed travel plans, and coordinate all travel domestically and internationally for the CEO. • Lead multiple, concurrent projects. Including project planning and managing deadlines, risks, and budgets. Coordinate with cross-functional teams and stakeholders to ensure successful and timely delivery. • Partner with internal team members to identify root causes, redundancies, bottlenecks, and opportunities, driving the continuous improvement of processes and procedures. • Build and cultivate relationships with internal and external customers, providing support and maintaining strict confidentiality and discretion of sensitive, critical, privileged, and proprietary information. • Assist HR, interviewing prospective candidates, conducting new hire orientation, and exit interviews. Maintain and update all employee files. • Utilize relationship-building and sales skills to conduct presentations with clients. • Liaison between CEO and all buyers for order changes, scheduling, technical issues, etc., and assist payroll by billing buyers for all services. • Create internal materials, communications, and digital posters for employee events. • Track inventory and sales via Excel. • Manage customer files, updating invoices, bills, and contact information.
PlantShed New York FlowersHead Clerical Associate / Assistant
Jan. 2020 - Jan. 2022Englewood, New Jersey, United States★ Provided administrative assistance and played a key role in supporting sales, human resources, operations, and finance. Assisted in onboarding operations, answered all employee-related questions, and maintained all equipment. • Created and administered multiple procedures that improved operational efficiencies and key success metrics. • Customer-facing position. Handled customer service-related inquiries and requests, resolved customer issues, and utilized consultative sales skills to drive sales, referrals, and customer loyalty. • Planned and executed meetings, prioritizing time, schedule, and demands. Scheduling and rescheduling as needed, giving reminders where required, and independently communicating with contacts as permitted. • Managed communications for brand-name/celebrity clients (Kiehl's, Columbia University, FBI The Show, Blake Lively, Mary J Blige, The NJ Housewives). • Managed and updated inventory via Magento. • Tracked company finances by daily invoicing, bookkeeping, and sales; accounting for losses and providing deeper insights into company performance. • Maintained digital copies of all employee files, customer accounts, purchases, and refund records. • Created a Sales Dashboard to track Sales, Product Performance, and fulfill Orders using Tableau, and Excel. • Prepared and communicated information to customers about sales/delivery procedures, changes, and purchase/payment policies.
C&R BeverageSales Manager
Jan. 2017 - Jan. 2020Englewood, New Jersey, United States★ Architected and executed the strategic vision for sales, and revenue targets. Understood buying habits to increase revenue by organizing products to be more visible and available on the shelves based on popularity. • Surveyed 200 consumers to identify which products would create the most revenue. • Managed over $200,000 in revenue streamlining day-to-day operations by tracking inventory and sales via an automated Excel document to identify the quantity of each product to purchase for each shipment. • Led a space planning project that addressed an issue with consumer demand exceeding store capacity and available products. o Created a floorplan that improved storage and walkable space by 20% o Assisted in the interior design of the store to maximize the visibility of more products by 45%
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