Deanne Walker - Senior Director of Operations, North Texas Food Bank

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Work Background

North Texas Food BankSenior Director of Operations

Jan. 2022Plano, Texas, United StatesDirect operational planning, performance measurement, and executive-level reporting to support data-driven decision-making. Design and manage departmental budgets, KPIs, and target-setting frameworks to align with organizational strategy. Compile and present monthly/quarterly business reviews and financial performance reports for senior leadership. Oversee Project Management Office (PMO) and Business Intelligence (BI) teams, ensuring delivery excellence and alignment with business goals. • Increased resource efficiency by 20% through implementation of Warehouse Management System (WMS), optimizing operations and minimizing waste. • Provided project budget/expense, vendor contract, and WIP reports • Elevated annual produce distribution to community by 7%, totaling 11M additional pounds by directing cross-functional initiative and creating a new offering. • Negotiated 20% reduction in partner service costs, securing favorable contract terms and amplifying budget flexibility. • Delivered successful ERP system upgrade on time and within budget, enhancing enterprise-wide efficiency and integration. • Steered redevelopment of Enterprise Data Warehouse (EDW) and APIs, improving data accessibility and real-time reporting. • Bolstered transportation efficiency and lessened annual operational costs by 30% by deploying straight-line routing system. • Executed centralized SAAS inventory management system for partners, standardizing processes and maximizing stock accuracy.

Acorio (ServiceNow Consultancy)Digital Project Manager, Senior Analyst

Jan. 2021 - Jan. 2022Dallas, Texas, United StatesManaged ServiceNow IT transformation initiatives across diverse sectors, including cybersecurity, finance, banking, government, and education, delivering enterprise-level impact and process optimization. Acted as key liaison between client stakeholders and internal teams, including engagement managers, business process consultants, technical architects, finance, and sales, ensuring seamless collaboration and delivery. Identified project risks and issues, and executed mitigation strategies to protect timelines and deliverables. • Supported end-to-end implementation of agile and waterfall projects for ServiceNow modules and custom integrations, including HAM, ITOM CMDB, ITOM Service Mapping, GRC, SecOps (SIR), HRSD, and Vulnerability Response (VR). • Facilitated large-scale programs by developing and maintaining project plans, managing resource allocation, generating executive dashboards, forecasting budgets, and coordinating scheduling and stakeholder presentations. • Championed continuous improvement by reengineering business processes, enhancing quality, scalability, and efficiencies. • Achieved ServiceNow Certified System Administrator credential, showcasing expertise in platform configuration and administration.

Master Systems CourtsBusiness Manager

Jan. 2019 - Jan. 2021Dallas-Fort Worth MetroplexSpearheaded selection, specification, and deployment of customized Salesforce application, including data modeling and process mapping to streamline operations. Conducted year-over-year financial and product sales performance analysis to inform business development strategies. Delivered end-to-end business operations services, including sales cycle management and financial reporting. • Facilitated pre- and post-sales performance tracking and decision-making by devising and maintaining Salesforce dashboards,KPIs, and reports. • Authored comprehensive strategic business plan and mission statement, conducting competitive analysis and defining target market segments to guide growth. • Enhanced accounting efficiencies and real-time financial visibility by implementing QuickBooks Online. • Ensured compliance and timeliness by calculating and submitting quarterly sales tax payments without delay. • Maximized financial accuracy through comprehensive cleanup and restructuring of chart of accounts. • Coordinated new employee onboarding and administered end-to-end payroll processing with accuracy and compliance.

Self-employedConsultant

Jan. 2010 - Jan. 2018Dallas-Fort Worth MetroplexConsulted with public relations and advertising agencies to optimize production management, marketing workflows, and sales processes, offering tailored best-practice updates to enhance operational efficiency and client outcomes. Advised advertising and marketing teams on refining campaign execution strategies and aligning production pipelines with business objectives. • Developed centralized asset management library for public relations firm, streamlining access to key collateral and improving cross-departmental collaboration. • Contributed to community initiatives by volunteering with House-The-Homeless and Operation Kindness, offering support to vulnerable populations and animal welfare programs. • Volunteered with Reading Partners, supporting at-risk youth in developing reading and literacy skills via one-on-one tutoring.

ConvioManager of Interactive Services & Senior Project Manager

Jan. 2008 - Jan. 2010Austin, Texas Metropolitan Area• Led end-to-end deployment of Convio SaaS solutions for new clients as primary project manager, including coordinating timelines, allocating cross-functional resources, and ensuring on-time, on-budget delivery. • Managed and mentored team of 15 interactive specialists, overseeing retained web production services and executing one-off digital campaigns for portfolio of 275+ clients.

ConvioMarketing Programs Manager

Jan. 2007 - Jan. 2008Austin, Texas Metropolitan Area• Used Salesforce to plan and execute targeted direct marketing campaigns • Developed processes and built relationships with sales, services, account management, and external agencies to develop pipeline and increase lead conversion rates

NI (National Instruments)Senior Database Marketing Specialist

Jan. 2001 - Jan. 2007Austin, Texas Metropolitan Area• Performed in-depth Oracle database analysis and profiling to generate and nurture leads • Developed integrated direct marketing strategies, plans, and ROI for software (LabView and TestStand), hardware (CompactDAQ), technical events (NI Technical Symposium), and verticals (Academia) • Managed LabView direct marketing team – executed tests to target segments, developed customer acquisition, and customer up-sell campaigns • Improved sales processes and conversion rates through in-depth understanding and influence of data processes and building relationships • Created production schedules and managed deadlines with cross-functional teams and external resources

Addressing Your Needs IncAccount Manager

Jan. 1999 - Jan. 2001Austin, Texas, United States• Developed database marketing programs for key clients: The Lance Armstrong Foundation, AMD, and Dell • Created marketing program proposals, estimates, and content; included database specs, and call center surveys and scripts • Managed team and projects including e-commerce Website design and reporting, database development, production and programming, call center, and fulfillment center

Sicola MartinAccount Manager & Traffic Manager

Jan. 1997 - Jan. 1999Austin, Texas Metropolitan Area• Identified, detailed, and executed marketing and sales opportunities for Citrix, Dell and AMD • Wrote creative briefs, produced and managed schedules for account executives, graphic production and copy team • Monitored internal and external costs by evaluating estimates and overseeing billing process

Evolutionary TechnologiesSales, Marketing, & Alliances Program Assistant

Jan. 1995 - Jan. 1997Austin, Texas Metropolitan Area• Supported three vice presidents with sales, marketing and alliance programs