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Work Background
Woodward, Inc.Contract Operations Manager
Jun. 2024Fort Collins, Colorado, United States
BillGODirector, Client Operations
Dec. 2021 - May. 2024Fort Collins, Colorado, United StatesDirectly support Chief Revenue Officer to build and drive strategic growth and operational excellence to exceed $80M in Revenue. Execute cross-organization initiatives, company strategy, and vision through planning and execution. Own organization’s sales, contract approval, and contract management process. Key Achievements • Serve as lead and coach in defining complex Enterprise Sales Process including implementation and migration to Salesforce, defining requirements, stages, and gates for 3 different Sales/Support organizations. • Initiate, guide and drive team OKR process to meet and exceed objectives, working closely with internal teams on goal-setting and tracking, interfacing, and consulting with cross-functional groups. • Secured largest client and contract in company history, lead and completed formal and extensive request for proposal process resulting in selection, due diligence, contract approval, contract routing and contract negotiation process. • Account Manager and Lead Program Manager on complex implementation and data migration of over 1 million end users, cutting down implementation and migration down by 6+ months. • Develop, implement, and drive continuous process improvement with Product, Engineering, and Operations teams, resulting in increased efficiency and effectiveness. • Oversaw major events for Executive, Sales, and Account Management teams, including largest Fintech event Money20/20, scheduling over 80 meetings spanning two days, 100+ person happy hours, including team and meeting accommodations.
BillGOProject Manager
Dec. 2020 - Dec. 2021Fort Collins, Colorado, United StatesSupported Sales Team to verify scope through internal and external collaboration. Drove towards ambitious company goals by driving down cycle times for quicker sales cycle and contract execution timelines. Key Achievements • Created and formalized process to optimize contract approvals and handoff to larger organization, ultimately setting up engineering and development teams up for successful integration with clients. • Presented to executive management on gating items, resolution on hurdles and specialized requests. • Asserted new ideas, implementing organizational processes, and working with internal teams to create and establish new and improved processes.
Smartlink GroupSenior Program Manager
Jun. 2019 - Dec. 2020Denver, Colorado, United StatesOversaw program of more than 1,000 projects simultaneously through internal, external and vendor deployments. Led team of 15 individual contributors, boosting morale and establishing clear goals to meet timelines and budgets. Key Achievements • Exceeded company goal by driving down cycle times for quicker billing, totaling over $2.3 million in 6 months. • Presented to executive management to meet aggressive timelines, identified efficiencies and opportunities to improve numbers. • Created professional development career goals resulting in the promotion of 3 staff. • Worked with new technology asserting new ideas, implementing organizational improvements and working with government entities to establish new processes and guidelines to meet multiple parties’ needs.
Smartlink, LLCProject Manager
May. 2018 - Jun. 2019Denver, Colorado, United StatesManaged over 250 projects by leading meetings with internal and external partners, delegating tasks to ensure customer timelines and deadlines are met. Established new processes to create efficiencies, improve data integrity and reduce errors. Managed multiple vendors, drove due dates to align deliverables for complete handoff.
Smartlink, LLCReal Estate Manager
Feb. 2018 - May. 2018Denver, Colorado, United StatesLed team of 4 specialists, overseeing 600+ milestones while maintaining leading cycle times in market. Supported Project Manager by maintaining site acquisition document control, database management, while coordinating and tracking activities to ensure goals and budgets are obtained.
Smartlink, LLCReal Estate Specialist
Sep. 2017 - Feb. 2018Denver, Colorado, United States
Crown CastleProject Manager
Jul. 2017 - Aug. 2017Chandler, Arizona, United StatesLed projects by holding internal and external partners to firm deadlines. Ensured efficient and effective communication with customers and vendors by being transparent with expectations. Managed and directed deployments with customers, vendors, and internal partners, quickly built relationships with customers, gaining trust and becoming a key point of contact for questions and issues. Key Achievements • Generated over $1.4 million in revenue in one quarter by obtaining site acquisition and construction services. • Successfully managed over 350 applications by driving down cycle times and creating efficiencies. • Assisted Technical Program Manager with bidding and request for proposal process, awarded all submittals.
Crown CastleAssociate Project Manager
Nov. 2016 - Jul. 2017Chandler, Arizona, United StatesAssisted in planning and leading customer projects by driving internal partners and strict timelines. Coordinated the application to on-air process through dedicated tasks to ensure continuity and use of best practices. Key Achievements • Managed over 100 applications, starting mid-quarter, and finishing with over $550,000 in service gross margin. • Managed applications outside of direct customer base and market, ensured quality was upheld while issuing site acquisition notices to proceed.
Crown CastleProject Coordinator
May. 2015 - Nov. 2016Chandler, Arizona, United StatesSupported internal project management systems with up-to-date forecasting by maintaining a deep understanding of all projects, standards, specifics to each customer and market and tracking of projects. Recognized workflow problems, identifying critical paths and instituting resolutions. Key Achievements • Proposed and implemented increased use of project management tracking systems resulting in more precise forecasting from internal partners, leading to reduced timelines and increased customer satisfaction. • Established new standard for quality and compliance resulting in higher and timelier project closeouts and acceptances.
VanguardClient Relationship Specialist
Jan. 2014 - May. 2015Scottsdale, Arizona, United StatesProvided exceptional service and investment guidance to Vanguard’s largest base of client-owners. Specialized in educating diverse investors to achieve financial goals. Developed and maintained proficient knowledge of funds, ETFs, individual securities, products and services, financial markets and related legal, tax and regulatory issues. Key Achievements • Saved $1.2 million by uncovering solutions and advocating for effective change to end user experience on the website through research and data insights, gathered and analyzed data to problem-solved; presented to leadership and secured buy-in using Microsoft Visio. • Promoted to project-focused, cross-site team to reduce client fallout from digital channels. Partnered to reduce contact with high-cost clients requiring increased communication.
StarbucksShift Supervisor
May. 2013 - Dec. 2013Flagstaff, Arizona, United StatesExecuted store operations including operational procedures, policies and cash management. Maintained store standards through beverages and employees. Promoted within two months of hiring from entry-level position to supervisor position. Assisted with new partner training and contributed to a positive team environment.
Frontline Energy ServicesOffice Assistant
Apr. 2013 - Dec. 2013Flagstaff, Arizona, United StatesAssisted President, Vice President and Office Manager with office responsibilities. Provided human resources support and services internally. Increased responsibilities with oversight and verification of company expenses, implemented tracking mechanism to prevent future recurrences. Assisted project managers with special projects and timelines with use of Microsoft Project
Northern Arizona UniversityInterior Design Intern
May. 2011 - May. 2013Flagstaff, Arizona, United StatesAssisted in public design projects through renovating and updating spaces for an array of students. Accountable for multiple design projects on campus and timelines, requiring time and project management. Owned independent design projects, attended and assisted in project meetings. Coordinated with vendors and suppliers for inventory, ordering and delivery.
Northern Arizona UniversityResident Assistant
Aug. 2010 - May. 2013Flagstaff, Arizona, United StatesProvided freshman and upperclassmen students assistance in becoming accustomed to campus and university life. Responsible for preparing creative events both intimate and campus-wide. Actively helped with educational needs and solving problems throughout the residence hall involving residents.
The Eye and Laser CenterPersonal Assistant
Jan. 2010 - Dec. 2013Flagstaff, Arizona, United StatesAccountable for daily operations of medical ophthalmology clinic. Provided quality customer service while maintaining private health information for client and company. Increased responsibilities to company credit card information and daily deposits.
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