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Work Background
Apple RetailTechnical Specialist
Sep. 2015Canada, Burlington•Diagnosed and resolved complex hardware and software issues by leveraging extensive product knowledge, ensuring quick turnaround and high
customer satisfaction at the Genius Bar.
•Educated customers on Apple ecosystem integration and functionality, enhancing product adoption rates and empowering users to leverage
devices for improved productivity.
•Streamlined technical support workflows by standardizing troubleshooting protocols, raising overall service efficiency and strengthening
customer loyalty.
•Demonstrated in-depth proficiency with Apple’s hardware and software ecosystem by delivering one-on-one consultations that empowered users
to adopt tailored solutions for complex technical challenges.
•Facilitated seamless device migrations and data transfers, enabling users to upgrade hardware without disruption and preserving continuity across Apple platforms.
Terra GreenhousesShipping and Receiving Manager
Sep. 2013 - Aug. 2015Canada, Milton•Innovated and re-engineered operations and procedures to ensure optimal efficiency, brand loyalty and exceptional customer service.
•Established and implemented departmental policies, goals, objectives, strategies and procedures to optimize suppliers and inventory management.
•Demonstrated a collaborative management approach while training and coaching a team of 20 employees across departments.
•Streamlined shipping and receiving workflows by deploying inventory tracking systems and fostering partnerships with suppliers, achieving
substantial reductions in turnaround times and minimizing discrepancies.
•Directed end-to-end shipping and receiving functions, aligning inventory accuracy with supply chain targets and supporting seamless coordination among logistics, sales, and production teams.
•Instituted cross-departmental communication protocols that enhanced inventory turnover rates and minimized shipment discrepancies by leveraging real-time data sharing among logistics, sales, and procurement teams.
•Refined order fulfillment processes by integrating barcoding technology and automating data entry, resulting in smoother inventory management and decreased cycle counts.
Roux Commerical Kitchen and CommissaryCo-Owner, Chef, Kitchen Manager
Jan. 2012 - Sep. 2015Canada, Hamilton•Co-developed this establishment that offers businesses access to a commercial Kitchen for food preparation, storage, bulk buying and delivery of
inventory, and a locked compound for food trucks to park.
•Provided consulting services for menu development, food costing and preparation schedules.
•Assisted clients with catering events by providing assistance with food preparation and ensuring that the food prepared is of high quality and is prepared on schedule.
•Ensured that equipment was functioning properly and that sanitation and safety regulations governing food facilities were followed and enforced.
•Streamlined day-to-day kitchen operations by standardizing procedures, optimizing staff schedules, and updating supply chain processes to improve efficiency and maintain compliance with health standards.
•Facilitated onboarding and training of new members and food entrepreneurs, ensuring smooth integration into the commissary environment
while reinforcing compliance with rigorous safety and operational protocols.
•Refined inventory management protocols and renegotiated supplier agreements, ensuring uninterrupted kitchen operations while controlling costs and supporting client success.
•Engineered new revenue streams by collaborating with local food entrepreneurs to host pop-up events and seasonal workshops, driving increased
engagement and expanding the commissary’s community reach.
•Competed in Lion's Lair, finishing amongst the top ten finalists.
•Presented judges with a culinary incubator for caterers and food trucks to utilize.
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