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Work Background
Divisions Maintenance GroupSenior Vice President, National Accounts - Cornerstone
Apr. 2017Newport, KYActs as the principal for all Cornerstone accounts within the company, with an expectation to profitably grow the segment within the capital and resource budget set by Divisions. Responsible for leading others as well as personally contributing to client retention, expansion and acquisition of new properties and services. Coaches and develops Team Leaders, develops client relationships and provides sales support. Performs market segment analysis and planning. Resolves escalated account issues.
Divisions Maintenance GroupSr. National Account Manager
Jul. 2008Newport, KYResponsible for managing multiple large accounts for retail property owners with national portfolios. Leads a National Account Team to ensure that contracted services are consistently performed to customer satisfaction through clear communication and regular interaction with field resources. Works strategically with customers on a high level to analyze existing service delivery practices to identify opportunities for increased efficiency and savings. Steers the implementation of new program initiatives to help ensure coherence within both Divisions and customer organizations.
Discovery ChannelOperations Manager
Jan. 2006 - Jan. 2008
Guardian Savings BankManager - Escrow
Jan. 2003 - Jan. 2006
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