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Work Background
CNM IngenuityUX Design Instructor
Oct. 2024Albuquerque, New Mexico, United Statespart-time instructor for Central New Mexico Community College - Ingenuity Deep Dive UX/UI Bootcamp. Conducting portfolio/design reviews of student assignments and offering feedback to learners
Advising learners on potential career paths and self-employment/entrepreneurship within UX and Digital Product Design
VerizonSenior User Experience Designer
Jul. 2023Working on the following design teams as an Insight Global contractor Network Experience Team: July 2023-November 2024
Support & Troubleshooting Team: November 2024 - present Led design for Verizon.com’s Network Status Hub network tracker for customers, the outage map
experience for customer service reps, and Verizon.com’s coverage map experience
Performing visual quality assurance on front-end builds to ensure adherence to UX best practices, Verizon’s design system, and visual consistency
Proof-of-concept product design for customer-facing outage map experience that visualizes an unplanned outage’s impacted area with clear boundaries
Created journey maps of customers receiving regular-interval updates during unplanned outage
experiences to better orient omnichannel customer communication during outages and network events
Mentoring junior/mid-level designers on UX design principles, customer experience strategy, hypothesis-driven design, cross-functional collaboration and product strategy Tools used: Figma, FigJam, Google Suite
UrbintSenior Product Designer
Jan. 2022 - Dec. 2022Added the following features to the Damage Prevention/TMS product used by electric + gas utilities/telecommunications companies for increased organizational adoption
- Ticket PDF Export
- GIS Electric and Gas Assets map iconography
- Offline Mode and conflict resolution for data records
- Emergency ticket notifications for locators and damage prevention inspectors Retrofitted Job Hazard Analysis functionality for the Worker Safety product to be used by new customers Performed visual QA on front-end engineering builds Led user research activities for the DP/TMS Product Added new components to the v2 Design System
TallwaveSenior Product Designer
Nov. 2020 - Apr. 2021Design system creation, user experience research, and product design strategy consultation for agency’s clients in healthcare, data science, and public sector
Mentored junior and intern designers on UX design principles, research strategy, hypothesis-driven design, cross-functional collaboration and product strategy
System SurveyorLead UX Designer
Nov. 2019 - Sep. 2020Austin, Texas AreaDesign and refine user experience of responsive web apps and iOS/Android tablet apps for security system design software platform on an Agile product team of developers/CTO Managing all design validation and generative research activities Design of new features leading to 49% user growth. Creation and maintenance of design system for software platform across web and mobile QA of development team's work to ensure design standards were met. *Laid off along with CFO, 1 developer, and 2 account execs due to company failure to acquire Series A funding by specific deadline*
Robots and PencilsUX Designer
Jun. 2019 - Nov. 2019Austin, TexasDesigned data visualization and analytics for a Fortune 5 Retail client’s AI-powered recommendation-based enterprise application Identified areas of improvement for client’s legacy apps through generative user research Added various components to client’s enterprise design system
OpenStax, Rice UniversityUser Experience Analyst
Oct. 2018 - Jan. 2019Houston, Texas AreaDesigned and refined online textbook reading experience on an Agile product team of developers and product managers Managed all user testing and design validation initiatives Designed user and system flows, wireframes, and prototypes to validate solutions Improved ease of locating online textbook reader on company website by 20%
NestworkUX/UI Designer
Aug. 2018 - Oct. 2018Dallas/Fort Worth AreaUncovered user insights from digital nomads and freelancers commonly purchasing short-term co-working space rentals Created and refined intuitive high-fidelity prototype based on usability testing, iterations, client direction, and interview insights Developed comprehensive style guide for company's newest product with direction for color palette, typography, iconography, and layout Created company logo and marketing collateral
RSS DesignUX/UI Consultant
Jun. 2018RemoteSelf-employed consultant for UX Design and Research. RSS = Real Smooth and Simple. Currently leading design for network notifications and network maps at Verizon Previous Work:
- (2024) Designed MVP of Cassette, a bridge application between different and disconnected streaming platforms used to share songs and playlists across platforms
- (2023) Designed organizational analytics dashboard for global businesses unit executives at LexisNexis for greater marketing, sales, and financial metrics visibility across the organization
- (2022) Designed new mapping and form features for Urbint's Damage Prevention and Worker Safety products for increased organizational and new customer adoption
- (2021) Redesigned user experience of LeaveLogic, an HR SaaS solution for increased organizational adoption within existing customer accounts
- (2020-2021) Design system creation, user experience research, and product design strategy consultation for Tallwave’s clients in healthcare, banking, and government
- (2019) Designed data visualization, financial analytics, and design system components for a Fortune 5 retail client through Robots & Pencils
- (2022-2023) Redesigned 2kPaid Athlete’s NFT marketplace website for conversion rate optimization and increased user adoption
- (2018) Designed flat, minimalist iOS user interface along with company logo and marketing material for Nestwork.co
- (2023) Increased menu click-through rates and website visits per month for multiple cannabis brands in New Mexico and Arizona
- (2019) Increased conversion rates of e-commerce sites for multiple health supplements at Alternascript
AIQUEOUSUX Researcher
Jan. 2017 - Apr. 2018Austin, Texas AreaRefined the information architecture and conducted user research and usability testing with task scenarios for WaterWays, an ECOiQ Salesforce platform applications, for water utilities in the United States Developed user training materials and assisted in client onboarding Created and updated the visual design of product marketing materials Wrote and executed the submission of RFP proposal documents for software implementation, resulting in signed 6-figure contracts with electric utilities in California and Washington State
Delaware Valley Regional Planning CommissionSmart Growth Intern
May. 2016 - Aug. 2016Greater Philadelphia AreaAnalyzed proposed stations’ existing conditions as part of the SEPTA Norristown High Speed Line’s King of Prussia extension’s Environmental Impact Statement Created detailed corridor and station maps of the NHSL KoP Extension’s proposed stations using ArcGIS and Adobe Illustrator. Maps were made for land-use, zoning, population demographics, and employment. Researched real estate investment opportunities in the Delaware Valley area within 0.5 mi radii of transit stops to be added to the Delaware Valley Smart Growth Alliance
Enerparc Inc.Project Development Assistant
Dec. 2014 - Oct. 2015Washington, D.C./Oakland, CaliforniaManaged company real estate transactions between $50,000 and $1,000,000 in value Established site control, interconnection, and county/state permitting of more than 20 MW of Solar PV projects Developed and maintained business relationships with real estate agents and administrators used for creating a pipeline of land referrals for utilty-scale Solar PV construction. Assessed financial viability of PPAs, followed regulatory environment of Solar PV in the US, and recommended strategies to senior project developers and C-level executive
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