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Work Background
ETSProduct Operations Associate (Project Manager)
Oct. 2020 - Dec. 2024San antonio, tx- Led the development and deployment of a Spanish Assessment expansion affecting over 300,000 Grade 3-12 students in 2024 as well as adding an Interim Assessment affecting over 4 million K-12 students in 2023 and 2024. - Course corrected the transition from paper-based to online administration of an Assessment taken by over 2 million K-12 students annually during COVID-19. - Lead cross-functional teams of over 30 internal and external stakeholders, fostering a collaborative environment for problem solving and communication. - Implemented a hybrid waterfall/agile meeting and progress tracking program that reduced wasted meeting time by 65%.
ETSProduct Operations Associate
Oct. 2020San antonio, tx- Led the development and deployment of a Spanish Assessment expansion affecting over 300,000 Grade 3-12 students in 2024 as well as adding an Interim Assessment affecting over 4 million K-12 students in 2023 and 2024. - Course corrected the transition from paper-based to online administration of an Assessment taken by over 2 million K-12 students annually during COVID-19. - Lead cross-functional teams of over 30 internal and external stakeholders, fostering a collaborative environment for problem solving and communication. - Implemented a hybrid waterfall/agile meeting and progress tracking program that reduced wasted meeting time by 65%.
ETSAssessment Process Specialist (Product Manager)
Nov. 2017 - Oct. 2020San Antonio, Texas Area- Led the development and deployment of a new Interim Assessment affecting over 6 million 3-12 students in 2018 and 2019. - Spearheaded risk management efforts for the implementation of the new assessment. - Facilitated increasingly frequent cross-functional check in and problem solving meetings to deliver an Assessment on time when the client requirements changed mid-stream and impacted critical path. - Saved the company over 1200 man-hours per admin year by providing an analysis of a proposed development process change that showed it would have created a scope increase while suggesting a better process change. - Promoted from Level I to Level II in May 2019.
Educational Testing Service (ETS)Test Creation Administrator (Project Coordinator)
Apr. 2016 - Nov. 2017San Antonio, Texas- Oversaw the documentation of 5 key processes for assessment development and quality control. - Built schedules for special projects that fell outside the normal process in order to meet client deliverables. - Coordinated with internal teams and external vendors to meet client deliverables. - Coordinated the Braille and Embedded Supports work for 7 assessments. - Promoted from Level II to Level III in September 2016.
Educational Testing Service (ETS) - through staffing agencyTest Creation Administrator - Consultant
Aug. 2014 - Apr. 2016San Antonio, Texas- Sole Support for a team of 10+ individuals - Developed and improved on process efficiencies - Preformed quality checks on all processes - Assembled information binders for Data review for each member of an internal client team - Created and maintained reports on a daily, weekly, bi-weekly, and monthly basis - Created and Maintained Excel Database to track and consolidate data needed to better serve the client - Booked travel for team members and submitted expense report requests - Assisted with other support staff on special projects as needed - Took meeting minutes for client meetings
Educational Testing Service (ETS) through staffing agencyAdministrative Consultant
Mar. 2013 - Aug. 2014San Antonio, Texas AreaWorking in a small team environment that handles confidential materials while processing company wide requests for various tasks: - Utilizing SharePoint to archive and store documents, sometimes with metadata. - Utilizing SalesForce to create contracts for consultant work. - Utilizing DocuSign to improve efficiency in sending and receiving confidential documents. - Proofing contracts before they are sent out and performing quality checks on all processes. - Working with team to create process documents in order to bring team into a more cohesive and quality assured unit. - Setting up invoices for processing by accounts payable department. - Keeping tracking documents for necessary data. - Working in a shared inbox to split tasks within the group. - Creating and running reports, weekly, bi-weekly, and monthly. - Participating in training modules to expand skill sets. - Utilizing Excel, Word, and Outlook extensively.
Educational Testing Service (ETS) through staffing agencyProofreader - Consultant
Aug. 2012 - Mar. 2013San Antonio, Texas AreaWorked in a small team environment to adapt standard test forms for visually impaired students by: - Proofreading braille and audio manuscripts against original standard source forms for quality, punctuation, and grammar. - Performing word-for-word comparison checks between large-print and standard test forms. - Tracking and reporting any and all errors found for quality purposes. - Examining standard art pieces to determine changes that may need to be made in large-print for the clarity of visually impaired persons.
America ReadsReading Tutor
Aug. 2010 - May. 2012Arkadelphia, ARTutored 1st grade students who were not reading at grade level in reading and writing.
Ouachita Baptist UniversitySpeer Writing Center Consultant
Aug. 2009 - May. 2012Arkadelphia, ArTutored Freshman Composition students on writing and grammar
BlockbusterCSR, Shift Lead
Aug. 2006 - Aug. 2011San Antonio, Texas Area
Chick-fil-ACSR, Kitchen Supervisor
Aug. 2003 - May. 2006San Antonio, Texas Area
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