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Work Background
BigIronChief Executive Officer
Jan. 2025
BigIronPresident
Sep. 2023 - Dec. 2024St Edward, Nebraska, United States
ATG (Auction Technology Group)Senior Vice President of Operations, North America
Mar. 2020 - Jun. 2021London, England, United KingdomThe Senior Vice President of Operations for North America oversees all operational activities for the BidSpotter and Proxibid brands and is a part of the global executive management team. This role has full P&L responsibility for the Customer Service, Customer Experience, Logistics, Implementation, and Client Services teams which make up the Operations division. These teams are the face of ATG in North America, responsible for transforming the bidder and auctioneer experience one interaction at a time. This division leads the customer satisfaction, risk management, payments, and training programs for the North American business. Reports to CEO. Auction Technology Group (ATG) are Europe and North America’s largest digital marketplace for public auctions. Our digital marketplaces for specialized verticals connect the largest global audience of online bidders to the widest range of public auctions, spanning; heavy construction equipment and farm machinery (Proxibid.com), industrial equipment and vehicles (Bidspotter), consumer surplus and retail returns (i-bidder.com), art, antiques and collectibles (thesaleroom.com and Lot-tissimo.com). Pioneers of webcast and timed online auction platforms backed by private equity firm, TA Associates.
ProxibidSenior Vice President, Product & Experience
Aug. 2017 - Mar. 2020Greater Omaha AreaAs the Senior Vice President of Product & Experience, I drive Proxibid’s strategy and realize our company’s vision through the management of our Product Management, User Experience, Program Management, and Customer Experience teams, composed of both Support and Risk Management skillsets. Together we develop and implement business strategies that proliferate Proxibid’s key product offering. We are responsible for product innovation, launch, and strategies that foster adoption. We establish our company's strategic initiatives annually and work with key business stakeholders to develop appropriate financial plans, resource allocation, and metrics to ensure success. I work across all departments to manage and communicate operational directives, set priorities within our product roadmap, as well as lead and influence strategic decision making throughout our company. My teams and I tackle high-impact solutions to drive revenue growth, product excellence, and monetization strategies for Proxibid, including a focus on emerging partnerships and verticals. In partnership with Sales, we create go-to-market strategies within each line of business and capture important market feedback that allows us to evolve our offerings over time. We work as a team to scope custom solutions for top clients and oversee the project build as well as the partner's on-boarding process. In addition to my day-to-day operational role, I am a part of Proxibid's executive team and lead key initiatives on behalf of our company and in partnership with our CEO. In this position I was responsible for developing key relationships and conducting diligence efforts that led to the strategic acquisition of Wavebid in December 2018. I also played a key role in the investor presentations, relations, and diligence efforts that led to the ultimate acquisition of Proxibid, Inc. by TA Associates to become a part of the Auction Technology Group (ATG) family of brands in February of 2020.
ProxibidSenior Vice President, Operations & Strategy
Sep. 2016 - Aug. 2017Greater Omaha AreaAs the Senior Vice President of Strategy and Operations, I work directly with our CEO to drive Proxibid’s strategy and realize our company’s vision through the management of Proxibid’s Product Management, Strategy, and Risk teams. My teams and I develop and implement business strategies that proliferate Proxibid’s key product offering. We are responsible for establishing the strategic priorities for our major lines of business and key initiatives in addition to developing financial plans, resource allocation, and metrics to ensure success. I work across all departments to manage and communicate operational directives, set priorities within our product roadmap, as well as lead and influence strategic decision making throughout our company. My teams and I tackle high-impact solutions to drive revenue growth, product excellence and monetization strategies for Proxibid, including a focus on emerging partnerships and verticals. In partnership with Sales, we create go-to-market strategies within each line of business and capture important market feedback that allows us to evolve our offerings over time.
ProxibidChief of Staff
Nov. 2015 - Sep. 2016Greater Omaha AreaIn my role as Chief of Staff, I report to our CEO and work alongside the executive team to drive Proxibid’s strategy and realize our company’s vision. This is accomplished through providing insight into the executive vision and strategy to individual business units to continually establish and refine key performance indicators to maximize organizational performance. Additionally, I will foster accountability and transparency among our executive team by implementing efficient program management to track the progress of strategic priorities and top initiatives. As a result of these efforts, I am responsible for communicating business performance, progress of strategic priorities and key partnership updates for all executive, investor and board meetings. To measure progress companywide, I will work in tandem with all business units to produce a quarterly operational review to senior management and executive leadership. I am responsible for being the key channel of information from the business to our board and investors, in addition to our CEO. I work in conjunction with internal product experts in addition to industry consultants to advance our business needs and drive productivity against key initiatives. This role builds upon my tenured Proxibid experience and deep rapport within critical teams to progress projects of high importance driving value for the company and our clients. I will continue to be an active contributor in strategic partnership exchanges as well as high level client discussions impacting the overall business and lend the success I experienced overseeing client facing teams to the company as a whole.
ProxibidDirector of Client Services and Sales
Apr. 2014 - Nov. 2015Greater Omaha AreaAs the Director of Client Services and Sales, I manage the Customer Support, Account Management and Sales departments within Proxibid. In this role, I am responsible for overseeing the three groups that are largely accountable for all client interactions with Proxibid’s buyers from over 180 countries and it’s more than 3,000 sellers across all verticals. It is imperative that these teams overlap in their goals and strategic approach towards our customers’ success while keeping our company’s larger vision as the driving force behind their efforts. I also oversee our team’s collaboration with Marketing, Product Development, Logistics, Technology and others to ensure we’re delivering world class customer service and support to our clients. I am responsible for collecting customer and my team’s feedback and having a superior understanding of our business so as to serve as the voice for business needs related to high level initiatives within our company. Once those ideas come to fruition and new features and enhancements are rolled out within our platform, it is my groups’ responsibility to sell, educate, train, implement, consult and optimize against those key company initiatives. All the while it is important to ensure Proxibid drives revenue and maintains profitability across all of these important categories and business ventures, so I work closely with our strategic partnerships and at a high level within each department to constantly challenge and innovate new ways to push revenue and ultimately success for our clients and for Proxibid. Overall, it is my goal to develop each one of my team members into trusted business consultants for our customers to ensure every experience with our company lifts up their best interests and continues to build Proxibid into the most trusted marketplace within the industry and achieve shared success with our partners.
ProxibidDirector of Client Services
Nov. 2013 - Apr. 2014Greater Omaha AreaIn this role I oversee all personnel and operations within our Customer Support and Account Management teams, which collectively make up our Client Services division, and also partner with our Senior Vice President of Operations to manage our Sales team. In order to continue building Proxibid into the world's most trusted marketplace for buying and selling highly valued items, it is extremely important to develop our employees into product knowledge experts that gain the trust of our customers and ensure every experience with our company lifts up our buyers and sellers. These three teams are the face of Proxibid and manage nearly all interactions with our customers through education, training and troubleshooting as well as building long-term relationships as trusted business consultants. I am personally responsible for executing upon our company's larger vision to grow the marketplace through strategic partnerships while taking our customer's business needs into consideration. Each department works within this framework and with world class customer service at the forefront of everything we do to on-board, support and grow new and existing customers. Working in this mindset allows Proxibid to release products that drive the user experience through continued innovation and world class technology solutions all within a safe and trusted marketplace that strives to build our customer loyalty and satisfaction each and every day.
ProxibidSenior Manager of Client Services
Jul. 2012 - Nov. 2013Greater Omaha AreaOne of the qualities that sets Proxibid apart from the competition is our commitment to customer service and support. To ensure we continue to provide both our buyers and sellers with the highest level of service, we are combining our Account Management and Operations Support teams into the new Client Services division. In my role I am responsible for overseeing all personnel and operations within Client Services and building strategic initiatives to grow and support top buyers and sellers and maintain client loyalty while executing upon the overall company direction in every action my team takes. The goal is to develop everyone on the Client Services team into product knowledge experts that are driven by performance and trust to build strategic relationships with each of our clients.
ProxibidManager - Account Management
Apr. 2012 - Jun. 2012Greater Omaha AreaOversee all personnel and business within the Account Management department by delivering strategic initiatives to grow top clients and maintain client loyalty. Responsible for forecasting and understanding current and future business needs and establishing goals with action plans to support these objectives. Maintain a strategic alliance with Sales, Marketing and Logistics departments to effectively manage all client relationships through implementation of best practices and internal product/service support.
ProxibidAssistant Manager - Account Management
Mar. 2012 - Apr. 2012Omaha, NebraskaResponsible for supervising and managing a team of Account Managers and overseeing the general business activities of the department, improving team productivity and efficiency, and maximizing revenue opportunities. • Maintain a team structure with a focus on mentorship, employee growth, and training. • Takes a strategic approach to guide team to collaborate with clients and internal departments to manage opportunity and drive the development of an online marketing strategy. • Develop profitable and sustainable sales growth for own assigned accounts.
ProxibidAccount Manager - Lead
Sep. 2011 - Apr. 2012Omaha, Nebraska• Assign each new account to a dedicated account manager.
• Lead team in high profile projects involving other departments as well as top accounts.
• Implement new processes and workflow to streamline the tasks within the department.
• Simultaneously manage existing business relationships with hundreds of clients.
• Coordinate and supervise the training of new employees.
• Provide consultative feedback to several of the world's largest auction companies.
• Created automated system for clients to provide superior customer service experience through easy to use and intuitive products.
• Identify strategic opportunities to position additional Proxibid services.
ProxibidAccount Manager
Nov. 2009 - Sep. 2011Omaha, Nebraska• Primary point of contact and consultant for auctioneer clients
• Responsible for ensuring all clients are maximizing their online sales potential
• Communicate the importance of embracing Proxibid's Best Practice Blueprint (the auctioneer's blueprint for online auction success)
• Assist clients that are not currently meeting the guidelines of the Best Practice Blueprint in developing an action plan to do so
• Ensure Proxibid is maintaining business relationships that are profitable for the company
• Train clients to be self-sufficient in utilizing Proxibid's online auction posting system and tools
• Assist clients with the development of an online marketing strategy
• Review post auction statistics with client and recommend practices that should be implemented to ensure continued online auction result improvements
• Maintain vast knowledge of client's business, competition, and latest industry news and trends
• Collaborate with the sales team to maintain residual business, as needed
• Self-motivated to pursue resistant clients (when the ROI deems it appropriate) and attempt to persuade them to implement recommended changes in practices
ProxibidOperations Support Supervisor
Jun. 2009 - Nov. 2009Omaha, Nebraska• Supervised a team of 15 Support Representatives.
• Provided guidance to all direct reports in an effort to utilize each team member's skill set to their full potential.
• Implemented several departmental policies and procedures that contributed to the efficiency of customer resolution.
• Responsible for scheduling which required forecasting number of auctions, high call volumes and high potential events in terms of bidder participation.
• Served as an escalation point of contact for the team.
• Implemented new processes and workflow to streamline the tasks within the department.
• Screened and interviewed Operations Support applicants.
• Coordinated and supervised the training of new employees.
ProxibidOperations Support
Feb. 2009 - Jun. 2009Omaha, Nebraska• Served as the "face of the company" when supporting various customers - auction companies, bidders and potential sellers.
• Provided a high level of customer service and problem resolution through phone and email as well as web-based technical troubleshooting.
• Exceeded department standards: service levels, courtesy, accuracy and response times.
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