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Work Background
Central Bank of NigeriaManager, Enterprise Portfolio Management Group; Strategy Management Department
May. 2022Nigeria-Optimized resource utilization by 20% through effective budget allocation and management for initiatives, programs, and projects, leading to improved financial efficiency. -Increased project success rate by 25% by spearheading strategic initiatives and programs that addressed enterprise gaps and aligned with organizational objectives. -Deliver comprehensive project assurance reports to top management, providing critical insights and updates on project status, risks, and performance. -Facilitate smooth change management processes in accordance with stipulated procedures, ensuring minimal disruption and maximum adoption of new initiatives.
Central Bank of NigeriaDeputy Manager, Distribution Managememt Office; Currency Operations Department
Jun. 2018 - May. 2022Lagos State, Nigeria-Enhanced currency supply chain efficiency by 20% through active participation in departmental activities, streamlining processes for accurate forecasting and distribution planning. -Successfully managed the receipt and distribution of INEC materials during elections, achieving a 100% accuracy rate and ensuring timely and accurate handling of sensitive materials. -Optimized currency movement planning by 30% through active involvement in planning processes, ensuring timely and efficient distribution of currency nationwide. -Increased currency distribution efficiency by 25% by actively participating in the distribution of un-issued banknotes and foreign currency to CBN branches, ensuring adequate supply.
Central Bank of NigeriaAssistant Manager – Distribution Management Office, COD.
Feb. 2018 - Jun. 2018-Successfully implemented operational guidelines for the currency distribution framework, resulting in a 20% improvement in efficiency and compliance. -Optimized currency movement to CBN vaults nationwide, increasing efficiency by 25% and ensuring timely availability of currency. -Enhanced cash management practices and internal controls, leading to a 15% increase in compliance with regulatory standards. -Oversee the receipt of un-issued banknotes following receipt activities, including fresh or mint currency deliveries from printers, to maintain accurate inventory.
Central Bank of NigeriaAssistant Manager, Customer Service Unit, Branch Operations Department
Feb. 2014 - Feb. 2018Nigeria-Enhanced the efficiency of monthly account reconciliation processes for MDAs by implementing streamlined procedures, resulting in a 30% reduction in reconciliation time. -Strengthened risk management practices by implementing a rigorous signatory verification process, leading to a 25% reduction in document-related errors and compliance issues. -Respond to authorized Audit firms regarding the account activities of MDAs, providing necessary information and documentation. -Maintain records of clients, including Deposit Money Banks (DMBs) and Bureau de Change (BDCs), on the system, managing changes such as addresses, directors, and signatories.
Central Bank of NigeriaSenior Supervisor, Customer Service Unit, Branch Operations Department
Feb. 2013 - Feb. 2014• Achieved a 25% reduction in accounting discrepancies by implementing proactive reconciliation practices, ensuring financial data accuracy and integrity • improved operational efficiency by 20% through the implementation of streamlined processes for preparing an processing customer payment reports, reducing processing time and errors. • Prepared and processed customer payment reports such as debit and credit advisories, facilitating transparent and efficient financial transactions • Investigated and resolved customer complaints, significantly improving customer satisfaction level
Central Bank of NigeriaSenior Supervisor, Customer Services Unit, Lagos Branch
Feb. 2013 - Feb. 2014-Achieved a 25% reduction in accounting discrepancies by implementing proactive reconciliation practices, ensuring financial data accuracy and integrity. -Improved operational efficiency by 20% through the implementation of streamlined processes for preparing and processing customer payment reports, reducing processing time and errors. -Prepared and processed customer payment reports such as debit or credit advisories, facilitating transparent and efficient financial transactions.
Central Bank of NigeriaSenior Supervisor, Information Services Office
Jan. 2010 - Feb. 2013Attended to internal and external customers’ enquiries concerning their transaction and account. Investigate and carry out appropriate action or channel to the appropriate desk officer. Print daily and monthly account statements of the various Deposit Money Banks, Ministries, Departments and Agencies (MDAs) of the Federal Government. Attend to Audit requests from authorized Audit firms for account activities of Banks, MDA’s etc.
Aero Contractors of Nigeria LtdFlight Crew Member
Nov. 2008 - Jan. 2010Lagos, NigeriaCarried out pre-flight duties: briefing, safety and emergency checklists, location of emergency equipment and reporting unserviceable or missing items before takeoff Served as first point of contact for guests onboard, provide efficient and courteous customer service to diverse guest Attend to guests, mediate conflicts using ‘customer first’ approach to ensure resolution and guest satisfaction, learned how to effectively and diplomatically communicate with many personality types Utilized well developed organizational and multi tasking skills, effectively resolved last minute scheduling conflicts, handling difficult situations in a professional manner Anticipate and provide for the comfort of passengers needing special attention such as unaccompanied minors, parents with infants, people with disabilities, the elderly etc
Arik AirFlight Crew Member
Feb. 2008 - Oct. 2008Lagos, NigeriaConduct pre flight checks; receive prepared meals, beverages; direct passengers to their seat Demonstrate aircraft safety and emergency features to passengers while ensuring their safety during flights Prepare for emergency landing and evacuation of passengers, anticipate and provide for the comfort of passengers While at Arik, I also briefly worked in April 2008 as a Passenger Services Agent and, May to July 2008 as the Secretary to the GM Sales and Marketing.
FirstBank NigeriaNational Youth Service Corp
Mar. 2007 - Feb. 2008Suleja, Niger, NigeriaAs a Note checker in the Cash Department, I attended to customers with huge bank deposits, confirm, wrap and sign the deposits. Account reconciliation after the day’s business. I also worked in the Customer services Dept., where I was entrusted with account opening, account balancing/general inquiries. I attended to and addressed customer complaints and also, ensured that account opening documentation process conforms with Central Bank of Nigeria (CBN) guidelines and regulations.
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