James Reynoldd

IT Engineer @Cynet Systems

IT🐦 DesignEngineerSystem AnalystQA EngineerProject ManagerTech SupportComputer engineerSecurity Analyst

James Reynoldd is an IT Engineer at Cynet Systems, where he specializes in network security and infrastructure management. With over six years of experience in the tech industry, James has a knack for creating efficient, secure systems that enhance business operations. He holds a degree in Computer Science from the University of California, Berkeley. When he's not solving complex IT challenges, James enjoys hiking and photography.

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Work Background

Client Support Specialist

PNCClient Support Specialist

Sep. 2024Louisville, Kentucky• Provided client support for online banking, mobile banking, and telephone banking at PNC in Louisville, Kentucky. • Troubleshooted debit cards, online credentials, and passwords for customers to ensure seamless banking experiences.

Technical Specialist

Murtech Staffing & SolutionsTechnical Specialist

Feb. 2024 - Aug. 2024Louisville Metropolitan Area

Client Support Specialist

Fountain Group/HumanaClient Support Specialist

Jan. 2018 - May. 2018Louisville, Kentucky, United StatesMigration of Employees in office to work from home. Outlook building and profiling Average tickets daily were 30-40 while ticketing each call inbound/outbound

Help Desk Analyst

Akorbi/Marsh and McLennanHelp Desk Analyst

Jan. 2017 - Aug. 2017Louisville, Kentucky, United StatesDaily metric of tickets in Service Now averaged 20 tickets with support ranging from email, chat, and phones Remote Services to in house colleagues, using Dame Ware Active Directory access to modify users accounts (passwords) Used SharePoint for scheduling purposes- team site for request off logs that were matched with SLAs for the week.

Technical Support Specialist

New Age Technologies/Kindred HealthcareTechnical Support Specialist

Nov. 2016 - Jan. 2017Louisville, Kentucky, United StatesAverage call metrics were 20-30 per day while documenting each one with ticketing system (In house). Outlook building of profiles, OST and PST restorations Installation and modifying of security software (Norton,McCafee)

Service Technician

K FORCE/CompuCom/SempraService Technician

May. 2016 - Oct. 2016Louisville, Kentucky, United StatesTeamViewer for remoting into caller/email/chat for quick resolution Service Now ticketing system averaging 30-40 calls per day

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