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Work Background
Client Support Specialist
PNCClient Support Specialist
Sep. 2024Louisville, Kentuckyโ€ข Provided client support for online banking, mobile banking, and telephone banking at PNC in Louisville, Kentucky. โ€ข Troubleshooted debit cards, online credentials, and passwords for customers to ensure seamless banking experiences.
Technical Specialist
Murtech Staffing & SolutionsTechnical Specialist
Feb. 2024 - Aug. 2024Louisville Metropolitan Area
Client Support Specialist
Fountain Group/HumanaClient Support Specialist
Jan. 2018 - May. 2018Louisville, Kentucky, United StatesMigration of Employees in office to work from home. Outlook building and profiling Average tickets daily were 30-40 while ticketing each call inbound/outbound
Help Desk Analyst
Akorbi/Marsh and McLennanHelp Desk Analyst
Jan. 2017 - Aug. 2017Louisville, Kentucky, United StatesDaily metric of tickets in Service Now averaged 20 tickets with support ranging from email, chat, and phones Remote Services to in house colleagues, using Dame Ware Active Directory access to modify users accounts (passwords) Used SharePoint for scheduling purposes- team site for request off logs that were matched with SLAs for the week.
Technical Support Specialist
New Age Technologies/Kindred HealthcareTechnical Support Specialist
Nov. 2016 - Jan. 2017Louisville, Kentucky, United StatesAverage call metrics were 20-30 per day while documenting each one with ticketing system (In house). Outlook building of profiles, OST and PST restorations Installation and modifying of security software (Norton,McCafee)
Service Technician
K FORCE/CompuCom/SempraService Technician
May. 2016 - Oct. 2016Louisville, Kentucky, United StatesTeamViewer for remoting into caller/email/chat for quick resolution Service Now ticketing system averaging 30-40 calls per day

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