AHmedia Global Consulting LimitedDigital Transformation Director
Oct. 2012LondonSince founding my consultancy in 2012, I’ve worked with global CTOs, CIOs, and executive boards to lead and rescue large-scale technology and transformation programmes — saving over £100 million in IT and operational costs, while delivering measurable improvements in performance, resilience, and governance. I specialise in interim leadership for high-stakes IT transformation, often stepping in to deliver clarity, speed, and savings across networks, cloud platforms, contact centres, and strategic procurement. Key Projects & Achievements: ✅ Delivered £26M in IT savings and reduced contractor headcount for a major UK organisation ahead of a tight financial year-end. ✅ Launched multi-site BPO operations using advanced AI and Contact Centre platforms (CCaaS), scaling across two continents. ✅ Completed RFP & vendor selection for a City Council’s new omni-channel Contact Centre platform. ✅ Enabled $18M in annual savings by leading a back-office outsourcing programme to an offshore BPO partner in Canada. ✅ Cut £3M in annual voice traffic costs through telephony optimisation for a UK-wide transport joint venture. I bring an execution-focused mindset, with the ability to quickly assess complex environments, simplify communication with stakeholders, and realign technology strategy with business goals. I've supported local government, healthcare, finance, logistics, and transport sectors — providing interim expertise in procurement, cloud enablement, contact centre transformation, and IT cost reduction. Core Specialisms: - Interim IT & Transformation Leadership
- Contact Centre Transformation (incl. CCaaS, AI integration)
- Enterprise Network Modernisation - Public Sector Procurement & RFP Delivery
- Vendor Negotiation & Outsourcing Strategy
- Programme Recovery & Cost Optimisation
- Board-Level Communication & Stakeholder Engagement